Spencer Gifts, Inc.

This issue has been addressed with the guest by our Legal and Store Operations department at the time she contacted our company with her concerns. Should the guest like a refund we would need proof of purchase in order to process the request. If proof of purchase is not available than we will need...

the following information to pull the receipt record on our end. We will also need to confirm the name and address information in case the purchase was made in cash. This means the refund will need to be issued in check form.Date of PurchaseLast 4 digits of card number (if purchased with card)

We are sorry to hear that the [redacted] did not work as anticipated. Our company does have a 30 day return policy for all purchases made in store or online and we have confirmed that there is not a warranty provided by the manufacturer. Since the purchase was made back in August the best...

we can offer is an exchange for the same product or something of equal value, $39.99. The guest can send us an email at [redacted] with the replacement item so that it can be shipped.

Review: Hello,

I purchased "[redacted]" from the Spirit Halloween store because in the store, there was a pad that you walked on and the jumper would jump out. I wanted to get this for kids that come trick or treating. I purchased this product on 10/19/2014. I opened the product a few days ago to find that it doesn't include the pad nor the ac adapter to make it work, my only option was AAA batteries.

I tried going to the store to return it and was told that no returns were accepted after 10/17/2014, which nobody told/warned me about at the time of purchase. Nor did anybody tell me that what I was seeing in the store for that price was not actually what I would be getting in the box.

I wrote the company an email and a young lady by the name of [redacted] responded and said I can ship the product back, me having to pay for shipping of course and that a return could be made, which could take up to 4 weeks.

First, the advertised product was not what was being "advertised" in the store, so that was a bit misleading. Also, if you have a no return policy after a certain date, it would be nice to let your customers know.

I simply wanted to return the product (new condition) and get my money back because it was not what was being shown in the store and I had to purchase additional parts to have it function in the same way.Desired Settlement: I would like to receive a full refund, without having to pay for shipping.

I have always purchased my annual halloween costumes/items from Spirit, so I was a bit shocked at their customer service.

Business

Response:

We are sorry to hear that the guest was not satisfied with the [redacted] and that the store would not honor a refund for her return. When our stores are set up for the season some of our props are displayed so that guest can see them in action before purchasing, which means they may be hooked up to a footpad activator that is sold separately. The boxes of the product do state what comes included in case the guest needs to make additional purchases. We also have our return policy posted at the registers as well as on our receipt to let the guest know that all sales became final as of 10/17/14.Should the guest like to use the product for the 2015 Halloween season we would be happy to send her the footpad activator and adpapter she thought was included with the product. All we would need to send her these items is the mailing address she would like the products shipped to. If not, we would just need the guest to confirm her email address so that we can send her a return label to return the product to our corporate office for a refund. We hope to hear from the guest soon so that we can assist in resolving this issue.

Review: About 4 months ago I purchased several [redacted], a couple weeks ago one of them stopped working. It had less than 10 hours of actual use. I contacted Spencer's Gifts by phone call and than by online chat and was given the same answer on both occasions -they wouldn't do anything about it and I was out of luck. I checked the original packaging and the item itself as they suggested for a manufacturer or warranty information and there was none. They informed me that they have a 30 day return policy and did not warranty the item I purchased. I have no recourse other than to accept that I got taken and I think it's very unfair, they offer no help, I'm out the money I spent and they don't seem to care at all. They got my money and I've a light that doesn't work.Desired Settlement: Since they no longer carry the item I would like a refund of some type.

Business

Response:

We are sorry to hear that the [redacted] did not work as anticipated. Our company does have a 30 day return policy for all purchases made in store or online and we have confirmed that there is not a warranty provided by the manufacturer. Since the purchase was made back in August the best we can offer is an exchange for the same product or something of equal value, $39.99. The guest can send us an email at [redacted] with the replacement item so that it can be shipped.