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Spencers Home Improvement Reviews (1)

Review: Per our written and verbal agreement, [redacted] was to repair and update water lines at [redacted]. Bathroon sink is not draining properly, I suspect that he did not change the pipes under the bathroom area of the dwelling. I asked that he give me a detailed receipt for the two checks written. My daughter notified him via email, and I've phoned him several times. He has promised the receipt, but I have not seen one. He quoted $800 originally, require payment prior to starting a job. After starting he asked for additional monies, as he performed extra. Verbally he was to change the faucet on the bathroom vanity. Several weeks passed before that occurred. His excuse "I forgot." I paid him an additional $200, but at this point would like that returned. As I will have to hire a licensed plumber for an inspection.Desired Settlement: I would like to have a $200 refund, with the requested detailed receipt.

Business

Response:

This letter is in response to the complaint filed under the [redacted] The complainant of record ([redacted] was referred to Spencer Home Improvement by her cousin. [redacted] met on or about March 6, 2013 to discuss [redacted] home repairs specifically to replace water lines in her home. After [redacted] inspection, it was discovered that her home had damaged floors and old galvanized drain pipes. When [redacted] informed the complainant of these issues, she made it clear to[redacted] that her finances were low. She stated: "I know I need a lot of work done. I hope you can work with me and we can establish a payment plan."

[redacted] further informed [redacted] that his hourly labor fee was $125, but since she was experiencing financial hardship, he would perform the work at a rate of $75 per hour. [redacted] told her that he estimated that the job would be completed in approximately 30 hours. At the $75 rate, he quoted her $2,250 in labor costs for the project. Since supplies and hauling fees were not discussed, they were therefore waived. [redacted] further indicated that since he was working at a reduced hourly rate, he would need 1/2 of the payment as a deposit. She was adamant about not having the deposit of $1,125, so he asked if she could pay $800 which equated to $50 more than 1/3.

The following tasks were completed in 24 hours:

· removed and replaced kitchen sink and kitchen counter top

· replaced faucet in kitchen (faucet purchased by[redacted])

· discovered floor was rotten under cabinets; therefore, replaced floor (2 1/2 feet x 7 feet) in kitchen

· replaced water lines

· removed old drain to sink and washer

· replaced new drains with PVC pipe

· installed new cut-off valves

· installed new strainer for kitchen sink

· installed new washer wall kit

· installed insulation in walls where sheet rock was replaced

· installed new faucet in bathroom (purchased for by [redacted])

It should be noted that [redacted] was not charged for any supplies. Nor was she charged any additional monies for the plumber I brought in. Please be advised that I did not ask or demand additional monies, I simply stated: "[redacted], you continue to request additional work, and I have not charged you any additional monies, but if you continue add to the work order, I will have to ask for more money." [redacted] said, "You are right, how much do you want?" I said, "Whatever you think is fair." [redacted] said, "I am going to give you $200, is that okay?" I said, "Yes, because I need to finish this job because I have other projects that need my attention."

Sincerely,

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Description: Home Improvements, Residential Remodelers (NAICS: 236118)

Address: 908 W Ladies Mile Rd, Richmond, Virginia, United States, 23222-2520

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