Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRosa Giem company contacted us directly in response to this complaintThey worked closely with us, arranged for the repair of the lei by the original artist from Niihau, and we received the repaired Niihau Shell Lei at our home today (7/7/15)
Sincerely,
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*** *** *** *** Mick Thank you for helping us resolve this issue with our client. We've been in contact with them, repaired their Niihau Lei and sent it to
them with tracking confirmationPlease, let us know if there is anything further that you need from us to settle this with the Revdex.com Aloha Kelly -- Kelly Agrícola Giem SAC
EZ Glide was contacted about replacing or repairing the customer's garage door.? The customer said they only wanted a quote but they wanted us out there that day.? We told her that we can get a crew there to get it operational and we would discount the service? call to $10-if they
bought the door through EZ Glide.? After we fixed the door so it was operational, we sent a quote.? The customer wanted an exact day on the install right after they received the quote.? EZ Glide didn't have the door in stock so it was going to be closer to 2-weeks but since EZ Glide got the existing door working, we didn't think that would be a big problem.? The customer took our measurements and had a different company put the new door in so EZ Glide charged for the work that was already done to get the existing door working.Since we received this complaint, we have voided the invoice for $83.75.? We don't believe that is right but we aren't going to fight a customer when it was a simple 'he said/she said' dispute.? We have notified the customer that the invoice has been voided so we can go our separate ways.? Please have this complaint removed.Please let EZ Glide know if you need anything else.? Have a great day!
EZ Glide was contacted about replacing or repairing the customer's garage door. The customer said they only wanted a quote but they wanted us out there that day. We told her that we can get a crew there to get it operational and we would discount the service call to $10-20 if they...
bought the door through EZ Glide. After we fixed the door so it was operational, we sent a quote. The customer wanted an exact day on the install right after they received the quote. EZ Glide didn't have the door in stock so it was going to be closer to 2-3 weeks but since EZ Glide got the existing door working, we didn't think that would be a big problem. The customer took our measurements and had a different company put the new door in so EZ Glide charged for the work that was already done to get the existing door working.Since we received this complaint, we have voided the invoice for $83.75. We don't believe that is right but we aren't going to fight a customer when it was a simple 'he said/she said' dispute. We have notified the customer that the invoice has been voided so we can go our separate ways. Please have this complaint removed.Please let EZ Glide know if you need anything else. Have a great day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRosa Giem company contacted us directly in response to this complaintThey worked closely with us, arranged for the repair of the lei by the original artist from Niihau, and we received the repaired Niihau Shell Lei at our home today (7/7/15)
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** Mick Thank you for helping us resolve this issue with our client. We've been in contact with them, repaired their Niihau Lei and sent it to
them with tracking confirmationPlease, let us know if there is anything further that you need from us to settle this with the Revdex.com Aloha Kelly -- Kelly Agrícola Giem SAC
EZ Glide was contacted about replacing or repairing the customer's garage door.? The customer said they only wanted a quote but they wanted us out there that day.? We told her that we can get a crew there to get it operational and we would discount the service? call to $10-if they
bought the door through EZ Glide.? After we fixed the door so it was operational, we sent a quote.? The customer wanted an exact day on the install right after they received the quote.? EZ Glide didn't have the door in stock so it was going to be closer to 2-weeks but since EZ Glide got the existing door working, we didn't think that would be a big problem.? The customer took our measurements and had a different company put the new door in so EZ Glide charged for the work that was already done to get the existing door working.Since we received this complaint, we have voided the invoice for $83.75.? We don't believe that is right but we aren't going to fight a customer when it was a simple 'he said/she said' dispute.? We have notified the customer that the invoice has been voided so we can go our separate ways.? Please have this complaint removed.Please let EZ Glide know if you need anything else.? Have a great day!
EZ Glide was contacted about replacing or repairing the customer's garage door. The customer said they only wanted a quote but they wanted us out there that day. We told her that we can get a crew there to get it operational and we would discount the service call to $10-20 if they...
bought the door through EZ Glide. After we fixed the door so it was operational, we sent a quote. The customer wanted an exact day on the install right after they received the quote. EZ Glide didn't have the door in stock so it was going to be closer to 2-3 weeks but since EZ Glide got the existing door working, we didn't think that would be a big problem. The customer took our measurements and had a different company put the new door in so EZ Glide charged for the work that was already done to get the existing door working.Since we received this complaint, we have voided the invoice for $83.75. We don't believe that is right but we aren't going to fight a customer when it was a simple 'he said/she said' dispute. We have notified the customer that the invoice has been voided so we can go our separate ways. Please have this complaint removed.Please let EZ Glide know if you need anything else. Have a great day!