Initial Business Response /* (1000, 5, 2014/11/13) */
Here is the response that was e-mailed to the customer:
[redacted],
We have received your complaint filed thru the Revdex.com of Southwest Missouri. Honda of the Ozarks will resolve the complaint based on the Desired Resolution you requested and...
respond back to the Revdex.com promptly.
The products will be cancelled and a full refund in the amount of [redacted] applied to the loan balance. I will be mailing you a cancellation form, please sign and return in the return envelope provided.
If you prefer to remove the GAP and VSC from the contract and lower your payment to [redacted] you would need to sign in person by Monday 11/17. The contracts must be mailed out by Tuesday 11/18 in order to allow for proper processing time.
Initial Business Response /* (1000, 15, 2015/02/18) */
Mr. Donney Hyde purchased an ATV from us in 2014 and brought his unit back to us later that year stating that his ATV had caught on fire. The unit was completely burnt up and we tried on his behalf to get American Honda Corp to cover the damage...
or in this case replace the unit.
We discovered after examining the unit, and after talking with Mr. Hyde that he had gotten an aftermarket winch installed on his unit. Neither the winch nor the installation was done here at Honda of the Ozarks.
Because this unit had aftermarket parts installed by a non-authorized Honda dealer, American Honda Corp declined to replace his unit. Unfortunately aftermarket winches, especially when installed improperly, have been known to catch on fire and it is for this reason that we believe American Honda Corporation decided that the damages are not covered by Honda's TRX Limited Warranty.
We have suggested Mr. Hyde confront the winch manufacturer as well as whoever did the installation as we believe this is his best bet to recover some or all of the damages.
Mr. Hyde still has his unit here at the dealership which we have been storing free of charge for over 3 months. We have informed Mr. Hyde that he needs to take his unit back. While there is nothing more we can do to replace his unit we would gladly work with Mr. Hyde to get him back on a new unit at a fantastic price.
Initial Business Response /* (1000, 5, 2014/11/13) */
Here is the response that was e-mailed to the customer:
[redacted],
We have received your complaint filed thru the Revdex.com of Southwest Missouri. Honda of the Ozarks will resolve the complaint based on the Desired Resolution you requested and...
respond back to the Revdex.com promptly.
The products will be cancelled and a full refund in the amount of [redacted] applied to the loan balance. I will be mailing you a cancellation form, please sign and return in the return envelope provided.
If you prefer to remove the GAP and VSC from the contract and lower your payment to [redacted] you would need to sign in person by Monday 11/17. The contracts must be mailed out by Tuesday 11/18 in order to allow for proper processing time.
Initial Business Response /* (1000, 15, 2015/02/18) */
Mr. Donney Hyde purchased an ATV from us in 2014 and brought his unit back to us later that year stating that his ATV had caught on fire. The unit was completely burnt up and we tried on his behalf to get American Honda Corp to cover the damage...
or in this case replace the unit.
We discovered after examining the unit, and after talking with Mr. Hyde that he had gotten an aftermarket winch installed on his unit. Neither the winch nor the installation was done here at Honda of the Ozarks.
Because this unit had aftermarket parts installed by a non-authorized Honda dealer, American Honda Corp declined to replace his unit. Unfortunately aftermarket winches, especially when installed improperly, have been known to catch on fire and it is for this reason that we believe American Honda Corporation decided that the damages are not covered by Honda's TRX Limited Warranty.
We have suggested Mr. Hyde confront the winch manufacturer as well as whoever did the installation as we believe this is his best bet to recover some or all of the damages.
Mr. Hyde still has his unit here at the dealership which we have been storing free of charge for over 3 months. We have informed Mr. Hyde that he needs to take his unit back. While there is nothing more we can do to replace his unit we would gladly work with Mr. Hyde to get him back on a new unit at a fantastic price.