Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ Spengler Customer Care Manager has no record of client calling in to discuss services performed at location however the daughter of client called to discuss the detailsCustomer Care Manager asked for permission of client or copy of Power of Attorney to discuss all details of work performed but was never suppliedSpengler provides up front pricing prior to performing work and all work was completed as proposedIt is our policy to obtain a 50% deposit up front and the balance upon completionSeveral options were given to client including lower priced options and the client chose to proceed with the first option for $on May 14, Work was completed in full on May 15, A second option was chosen on May 14, for $and work was completed in full on May 15, Client requested Spengler employee follow him to his bank for a cashier's checkAdditional work was proposed on May 15, in the amount of $and was scheduled to be performed May 18, The daughter and son in law cancelled additional workNo money was collected for additional work
Complaint: [redacted] I am rejecting this response because: The response from Spengler confirmed they never intended to fix my system, rather they were more interested in selling me a new oneWhen The original "options" were given to me by [redacted] , I specifically asked him "What is the cheapest option to fix my air conditioner?" Had I been informed that I was dumping over $into Spengler's pocket for nothing that would fix my unit I would have made a different choiceThe fact that the part [redacted] installed on my unit had deteriorated within hour of installation as verified by ***, shows the poor level of quality from the parts used by SpenglerMy system was incorrectly diagnosed by Spengler and I was over charged for substandard parts and supposedly needed fixesAnother HVAC company properly diagnosed the problem and provided a solution at no cost I still seek reimbursement of the over $charged to me for "options" that were not needed and that did not correct the problem T [redacted] you for your time Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The neighbors house/yard that you are referring to is owned by [redacted] and [redacted] , [redacted] *** Spengler actually was called back and reseeded their yard times The grass that is shown as green in their yard was NOT the grass Spengler planted After Sengler seeding their yard times with no grass growing, they actually hired Turf Gator out of Lebanon, IL to come seed it yet a 4th time The grass in the pictures is the grass Turf Gator planted, NOT Spengler I did water the "grass" Spengler planted, but after realizing nothing was growing outher than nutgrass and crabgrass, I discontinued watering I can show you the increase in my water bills from all the watering I did do, and my neighbors can attest to the fact that I was always out watering.Something needs to be done on Spengler's part This is not how my yard looked prior to the sewer line work There yard was not leveled properly, but I can deal with that...it's the weeds and bare dirt I cannot, especially at a cost of $ Sincerely, [redacted] ***
Date Sent: 11/15/12:00:AM I am responding to you regarding ID # [redacted] a customer complaint from [redacted] *** In regards to her complaint I will tell you that we did go back to her home and level and reseeded her yard, which that is what is included in her yard restoration We actually went to her home twice and did this This also requires the customer to maintain and water the yard after that is done in order to maintain the growth of the grass We hired a landscaping company to come back out and do her yard for a third time but it being the time of year that many are trying to get their yards ready for the winter, we are waiting for them to reseed her yardI am enclosing pictures that the customer herself sent us to show you that we follow through and do the proper work, but it does need to be maintained by the customer Pictures enclosed are of her home as well as the neighbors home that we also did a sewer replacement for and we also did yard restoration for them As you can see proper care was taken and maintenance by the neighbors yard and you can see in the pictures that there is a significant differenceWe did follow through with what the customer has paid for We have actually gone above and beyond just to make sure the customer is taken care ofIf I can help in any way, please let me know
I am responding to you regarding ID # [redacted] a customer complaint from [redacted] *** In regards to her complaint I will tell you that we did go back to her home and level and reseeded her yard, which that is what is included in her yard restoration We actually went to her home twice and did this This also requires the customer to maintain and water the yard after that is done in order to maintain the growth of the grass We hired a landscaping company to come back out and do her yard for a third time but it being the time of year that many are trying to get their yards ready for the winter, we are waiting for them to reseed her yard.I am enclosing pictures that the customer herself sent us to show you that we follow through and do the proper work, but it does need to be maintained by the customer Pictures enclosed are of her home as well as the neighbors home that we also did a sewer replacement for and we also did yard restoration for them As you can see proper care was taken and maintenance by the neighbors yard and you can see in the pictures that there is a significant difference.We did follow through with what the customer has paid for We have actually gone above and beyond just to make sure the customer is taken care of.If I can help in any way, please let me know
Demand a detailed cost estimateI should have gotten a detailed cost estimateI had a bathtub drain replacedA couple of hundred dollars in parts and an hour and a half of laborThe total bill was over $ My doctor doesn't make that much an hour I'm retired and on a fixed income and I just can't afford these guys
Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ Spengler Customer Care Manager has no record of client calling in to discuss services performed at location however the daughter of client called to discuss the detailsCustomer Care Manager asked for permission of client or copy of Power of Attorney to discuss all details of work performed but was never suppliedSpengler provides up front pricing prior to performing work and all work was completed as proposedIt is our policy to obtain a 50% deposit up front and the balance upon completionSeveral options were given to client including lower priced options and the client chose to proceed with the first option for $on May 14, Work was completed in full on May 15, A second option was chosen on May 14, for $and work was completed in full on May 15, Client requested Spengler employee follow him to his bank for a cashier's checkAdditional work was proposed on May 15, in the amount of $and was scheduled to be performed May 18, The daughter and son in law cancelled additional workNo money was collected for additional work
Complaint: [redacted] I am rejecting this response because: The response from Spengler confirmed they never intended to fix my system, rather they were more interested in selling me a new oneWhen The original "options" were given to me by [redacted] , I specifically asked him "What is the cheapest option to fix my air conditioner?" Had I been informed that I was dumping over $into Spengler's pocket for nothing that would fix my unit I would have made a different choiceThe fact that the part [redacted] installed on my unit had deteriorated within hour of installation as verified by ***, shows the poor level of quality from the parts used by SpenglerMy system was incorrectly diagnosed by Spengler and I was over charged for substandard parts and supposedly needed fixesAnother HVAC company properly diagnosed the problem and provided a solution at no cost I still seek reimbursement of the over $charged to me for "options" that were not needed and that did not correct the problem T [redacted] you for your time Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The neighbors house/yard that you are referring to is owned by [redacted] and [redacted] , [redacted] *** Spengler actually was called back and reseeded their yard times The grass that is shown as green in their yard was NOT the grass Spengler planted After Sengler seeding their yard times with no grass growing, they actually hired Turf Gator out of Lebanon, IL to come seed it yet a 4th time The grass in the pictures is the grass Turf Gator planted, NOT Spengler I did water the "grass" Spengler planted, but after realizing nothing was growing outher than nutgrass and crabgrass, I discontinued watering I can show you the increase in my water bills from all the watering I did do, and my neighbors can attest to the fact that I was always out watering.Something needs to be done on Spengler's part This is not how my yard looked prior to the sewer line work There yard was not leveled properly, but I can deal with that...it's the weeds and bare dirt I cannot, especially at a cost of $ Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ I have talked with this customer and have resolved the situation
Date Sent: 11/15/12:00:AM I am responding to you regarding ID # [redacted] a customer complaint from [redacted] *** In regards to her complaint I will tell you that we did go back to her home and level and reseeded her yard, which that is what is included in her yard restoration We actually went to her home twice and did this This also requires the customer to maintain and water the yard after that is done in order to maintain the growth of the grass We hired a landscaping company to come back out and do her yard for a third time but it being the time of year that many are trying to get their yards ready for the winter, we are waiting for them to reseed her yardI am enclosing pictures that the customer herself sent us to show you that we follow through and do the proper work, but it does need to be maintained by the customer Pictures enclosed are of her home as well as the neighbors home that we also did a sewer replacement for and we also did yard restoration for them As you can see proper care was taken and maintenance by the neighbors yard and you can see in the pictures that there is a significant differenceWe did follow through with what the customer has paid for We have actually gone above and beyond just to make sure the customer is taken care ofIf I can help in any way, please let me know
I am responding to you regarding ID # [redacted] a customer complaint from [redacted] *** In regards to her complaint I will tell you that we did go back to her home and level and reseeded her yard, which that is what is included in her yard restoration We actually went to her home twice and did this This also requires the customer to maintain and water the yard after that is done in order to maintain the growth of the grass We hired a landscaping company to come back out and do her yard for a third time but it being the time of year that many are trying to get their yards ready for the winter, we are waiting for them to reseed her yard.I am enclosing pictures that the customer herself sent us to show you that we follow through and do the proper work, but it does need to be maintained by the customer Pictures enclosed are of her home as well as the neighbors home that we also did a sewer replacement for and we also did yard restoration for them As you can see proper care was taken and maintenance by the neighbors yard and you can see in the pictures that there is a significant difference.We did follow through with what the customer has paid for We have actually gone above and beyond just to make sure the customer is taken care of.If I can help in any way, please let me know
Demand a detailed cost estimateI should have gotten a detailed cost estimateI had a bathtub drain replacedA couple of hundred dollars in parts and an hour and a half of laborThe total bill was over $ My doctor doesn't make that much an hour I'm retired and on a fixed income and I just can't afford these guys