Sphero

Final Consumer Response / [redacted] (2000, 7, 2015/11/23) */ I wanted to follow up to say the issue was resolvedA refund was issued on 11/19/Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] Thank you for sending the extra sphero and nubbyI would honestly like to order some other things from your company for my little girls birthday which is coming up at the end of this month but I really can't chance itShe is really wanting a Ollie to go with it but I'm not sure what to tell herShe loves the sphero ball but she had to wait until I was able to see her after Christmas to get it because I had her the weekend before Christmas and weekend after Sincerely, [redacted]

Final Consumer Response / [redacted] (2000, 9, 2015/12/28) */

Hello ***, I am so sorry for everything from what happened to your order to the name mix up in the previous messageIt was disrespectful to you as a customer and as a personI went in and refunded your other order (#***) for the remaining $As for those items that didn't arrive, I am shipping those and handful of other accessories to your address with UPS Next Day shippingIf you do not want these items, I implore you to donate them to a local school or charitable organizationI know that your trust in us as a company has been shaken, and it pains me that we have done wrong by you and hope that what little trust that's left can be rectified in one way or anotherPlease don't hesitate to reach out to me directly at [redacted] @ [redacted] with anything at allAll the best, [redacted]