Spic 'N Span Cleaners

Review: A couple of years ago I requested an online quote for boat insurance. I did not purchase or pursue insurance with this company. Since then, they keep sending me on-line and mail solicitations. I have requested multiple times over these last two years to stop contacting me and they have refused to do so. Can you get them to take me off their solicitation and mail lists and stop contacting me. Thank you.Desired Settlement: Written apology and confirmation to stop contacting me.

Business

Response:

November 11, 2013

Dear Ms. Freeman,

We are in receipt of your letter dated November 4, 2013 concerning the complaint filed by [redacted]

I have checked our records and confirmed that [redacted] did contact us on January 26, 2011 via email to request that his information be removed from our mailing list. According to our records this information was forwarded to the appropriate parties internally at BoatU.S. to add [redacted]'s information to our opt-out list. I have confirmed that [redacted] is removed from our mailing and email contact list for all of the departments at BoatU.S.

On occasion one of BoatU.S. marketing partners in the boating industry will send email offers on our behalf to their list of subscribers and supporters. If that is the case, [redacted] will need to direct other boating organizations that he receives correspondence from not to send information from their marketing partners.

We will reach out to [redacted] with our apology and confirmation that he has been removed from our mailing lists.

If you have any questions, please do not hesitate to contact me.

Sincerely

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My boat was damaged around June, 2012 when a tree fell on it during a bad storm. I took the boat to a repair facility that was recommended by the the surveyor who came out to survey the damage on the boat before I took it anywhere. After 6 months at the repair facility, (a repair that should have taken 6 weeks), I got the boat back with additional damage, missing parts, and improperly repaired damage. I was given a partial refund for some of the damage caused by the repair facility. I refuse to take the boat back to where the work was done because of the quality of work they do and Boat U.S. refuses to pay for the full cost of the repairs of the damage caused by the repair facility. I have done all the leg work to find the parts I need and the cost of other repairs and I also plan on installing the missing parts myself to save some repair cost.Desired Settlement: I would like payment for the full repair cost of the additional damage and improperly repaired items.

Business

Response:

Check Message tab or see attached.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I used a boat repair facility recommended by [redacted], the surveyor. Because of this recommendation more damage was caused and faulty repairs were made. Please see in the attached pictures, the damage that my boat came home with from the repair facility.

Regards,

Business

Response:

Check Message tab or see attached.

Review: I filed a claim with Boat U.S. following an incident that resulted in damage to my boat trailer. I had the repair shop provide a quote for the damage. Boat U.S. agreed to cover the damage except for a flexible break hose that they claimed was previous damage, and elected to reduce the quoted labor costs by the amount that was provided in a suveyor report. When speaking to the Boat U.S. adjuster, [redacted], I was informed that Boat U.S. would cover the repair work except for the flexible brake line ($63.52) and the estimated labor to replace a break line ($40) based on the suveyors report (not itemized in the repair shop quote). I agreed that Boat U.S. did not have to cover the break line, but disagreed about the $40 in labor. The reason is that the labor would be included in the normal course of repair and replacement of the trailer actuator, which Boat U.S. agreed to cover. I explained that the labor would not be above and beyond the repair work already covered and thus the labor should be included. In other words, the flexible brake hose would need to be disconnected and reconnected when replacing the actuator, and therefore, whether the hose needed to be replaced or reused, the labor is still needed to be included or the repairs could not be completed as agreed. During the conversation, [redacted]l agreed. He stated that the reimbursement amount would include the $40 labor. During the conversation, the settlement amount was agreed to include the $40, and there was a clear meeting of the minds. When I received the check in the mail, however, the reimbursement amount did not include the $40. I had not been contacted by Boat U.S., or [redacted]l, to notify me of any change with our agreement. The itemized reimbursement indicated that the $40 was not included. I contacted Boat U.S. on 3 seperate occasions over 2 weeks, and was finally able to reach [redacted]l. He stated that after our conversation, he met with his manager and they elected to not include the $40. He appologized for not calling, but stated there was nothing more he could do. He acknowledged that we did agree to include the $40, but that it was his manager who decided to change the amount. I asked to speak with the manager and he said all he could do was email someone and that I had to wait for a return call. I think the approach that Boat U.S. took with the claim is incorrect and irresponsible, and furthermore, Boat U.S. is in breach of an agreement regarding the reimbursement amount.Desired Settlement: Boat U.S. should pay the additional $40 to settle the claim as agreed with the claims adjuster.

Business

Response:

November 4, 2013

To [redacted]:

We acknowledge receipt of your letter dated 10/23/2013 and wish to reply to the request for assistance made on behalf of our insured to the Revdex.com regarding the above referenced claim.

As requested, we have reviewed the concerns raised by our insured.

Prior to receipt of your letter, we spoke with our insured and were able to address and satisfy his concerns. Following receipt of the letter from your office we contacted our insured to again verify that all of his concerns had been addressed. He agreed that the issue has been resolved and that no further action is required.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,