The difficulty created by high energy prices is understood by all at Spicer. We offer programs to help our customers for this reason. The level pay program begins in July and protects the customer against the large cash requirements of winter months, everyone qualifies for the program. We believe we are doing our job, and doing it well, by providing propane to our many customers on scheduled delivery days. The complaintant is not correct about the number of customers we have, Spicer Gas has many more than her response claims. The frustration with prices and policies is understood, but we are not singling anyone out. The winter has been a challenge for everyone, including all that work at Spicer. Trying to stay ahead of the weather and keep customers tanks full has been a challenge with low temperatures and multiple snowstorms. As there was not a request made, the complaint was not responded to earlier, and we will not respond to further accusations through the BBB service.
Complaint: [redacted] I am rejecting this response because: We have been a cash paying customer since August Each time we request a delivery we pay cash when the driver fills the tanks upBack in August when we first switched the account over into my name the company told me that there were two set days a week that they deliver to my areaNow there is only one day each week and it changes every weekI received a phone call from the company before they submitted a response to this complaintThe gentleman representing the company said I should fill up my tanks and that the company is servicing 1,customersI responded that I do not have the available cash to do thatWhen we have the money we put it in the tanksTo me it does not matter how many customers they are servicing, I do not have a choiceI must get my propane from themThat was the companies attempt to make me feel bad for having them come deliver so oftenI am not asking the company to make a special trip out to me; I am asking them to do their job when I call they come to my house when they are in the area, not otherwise I should not be badgered and made to feel like I am doing something wrongI am paying the company to provide a serviceIt should not matter how often I call them to do that, I am paying cashAlso for the gentleman to suggest I apply for energy assistance is offensiveHow dare he imply that I need itWe do not qualify for energy assistance and that is none of the companies business Also in response to the fact the company calls the night before, they do notThey delivered Tuesday of this week; we did not receive a call from Spicer the night before, or the day before and we never haveThat is why I get upset, I have to ask for the estimated day and half the time the company can not tell me when they will be in the areaThis issue got out of control when they showed up on a day before they were estimated to come out, without a call, and I did not have the cash on handThe driver would not wait for me to run minutes down the road to the bank and leftWe had to wait extra days to get propane and almost ran out Also we do not qualify for a payment plan through the company unless I pay a substantial fee and then the amount per month was just too high for us to coverThey make it a hassle for people who are not well off to do service with this companyTheir response is to fill the tanks at $a gallon I can not do thatI have tried to be polite but they are not working with meI do not know what else to doIf I had the money to switch companies I would Sincerely, Laura Desmond
The difficulty created by high energy prices is understood by all at Spicer. We offer programs to help our customers for this reason. The level pay program begins in July and protects the customer against the large cash requirements of winter months, everyone qualifies for the program. We believe we are doing our job, and doing it well, by providing propane to our many customers on scheduled delivery days. The complaintant is not correct about the number of customers we have, Spicer Gas has many more than her response claims. The frustration with prices and policies is understood, but we are not singling anyone out. The winter has been a challenge for everyone, including all that work at Spicer. Trying to stay ahead of the weather and keep customers tanks full has been a challenge with low temperatures and multiple snowstorms. As there was not a request made, the complaint was not responded to earlier, and we will not respond to further accusations through the BBB service.
Complaint: [redacted] I am rejecting this response because: We have been a cash paying customer since August Each time we request a delivery we pay cash when the driver fills the tanks upBack in August when we first switched the account over into my name the company told me that there were two set days a week that they deliver to my areaNow there is only one day each week and it changes every weekI received a phone call from the company before they submitted a response to this complaintThe gentleman representing the company said I should fill up my tanks and that the company is servicing 1,customersI responded that I do not have the available cash to do thatWhen we have the money we put it in the tanksTo me it does not matter how many customers they are servicing, I do not have a choiceI must get my propane from themThat was the companies attempt to make me feel bad for having them come deliver so oftenI am not asking the company to make a special trip out to me; I am asking them to do their job when I call they come to my house when they are in the area, not otherwise I should not be badgered and made to feel like I am doing something wrongI am paying the company to provide a serviceIt should not matter how often I call them to do that, I am paying cashAlso for the gentleman to suggest I apply for energy assistance is offensiveHow dare he imply that I need itWe do not qualify for energy assistance and that is none of the companies business Also in response to the fact the company calls the night before, they do notThey delivered Tuesday of this week; we did not receive a call from Spicer the night before, or the day before and we never haveThat is why I get upset, I have to ask for the estimated day and half the time the company can not tell me when they will be in the areaThis issue got out of control when they showed up on a day before they were estimated to come out, without a call, and I did not have the cash on handThe driver would not wait for me to run minutes down the road to the bank and leftWe had to wait extra days to get propane and almost ran out Also we do not qualify for a payment plan through the company unless I pay a substantial fee and then the amount per month was just too high for us to coverThey make it a hassle for people who are not well off to do service with this companyTheir response is to fill the tanks at $a gallon I can not do thatI have tried to be polite but they are not working with meI do not know what else to doIf I had the money to switch companies I would Sincerely, Laura Desmond