Spicy Lingerie

Hello,We greatly apologize for any inconvenience the customer has encounteredHowever, as stated on our website, costumes are returnable for store credit onlyFor more information regarding our return policy, please visit the following link: Return PolicyA store credit code for the amount of $was emailed to the customer on December 29, 2017.Regards, [redacted] Spicy Lingerie Inc

We apologize for any inconvenience the customer has encounteredHowever, at this time we must respectfully decline the customer's request

We greatly apologize for any inconvenience the customer has encounteredUnfortunately, we did experience a delay with a large shipment we were expecting from the manufacturerOur records show that the customer did request to cancel her order on October 24, and a full refund was issued to her VISA card used to place the order

Initial Business Response / [redacted] (1000, 8, 2016/01/05) */ We greatly apologize for any inconvenience the customer has encounteredHowever, our records show that the customer disputed the charge with her credit issuer back in November Therefore, the funds have been provided to her by her credit/debit card issuerIn regards to the package, we have not received the return Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did dispute the charge with my credit cardThey did issue me a refundThen on December 18th my credit card company reissued the payment back to your companyI was also informed that you did receive the packageSo it is only fair to receive my refund Final Consumer Response / [redacted] (2000, 18, 2016/01/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) The problem has been taken care of thank you Final Business Response / [redacted] (4000, 16, 2016/01/11) */ Please allow - business days for your credit/debit card issuer to post the transaction on your accountFor more information regarding this matter, please contact your credit issuer

Hello,We apologize for the lack of communication and are truly sorry that your shopping experience with Spicy Lingerie was not the best. As a one time courtesy, we will accept your costume return for a refund. A credit of $159.95 will be issued to your VISA card ending in 8089. Please allow 2 - 3 business days for your card issuer to post the transaction on your account.Regards, [redacted] Spicy Lingerie Inc.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12585676, and find that this resolution is satisfactory to me.Thank you very much for helping me out with resolving this issue, as the company informed me in their reply - I should be expecting my refund within 2-business daysI hope they will keep their word, and if not I will reach up to you again for further assistanceOnce again, thank you and truly appreciate your help! Kind regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ We greatly apologize for any inconvenience the customer has encounteredUnfortunately, style [redacted] is currently on back order at this timeOur records show that a back order notification was sent to the customer on July 20, If the customer would like to find a replacement to have shipped sooner, we would be more than happy to assist her with that A pre-authorization was submitted to the credit/debit card issuer at the time the order was placed to verify that the funds were availableHowever, the final charge has not been submittedThe customer can verify this with their credit/debit card issuer

I am rejecting this response because: I have seen no proof of the items being damaged, all things they have said I do not believe that there is any damage, other than poor quality items I expect my money back!

We greatly apologize for any inconvenience the customer has encounteredHowever, we are not responsible for any items that are damaged after arrivalIn regards to the duplicate item, our records show that the customer submitted an order for a total of items, of which were the sameAttached is a copy of the original sales receipt.The customer may return the duplicate item within days of delivery as long as it meets are return policyFor more information regarding our return policy, please visit following link: Return Policy