I received a warranty notice for the lower steering shaft on my Mercury Grand Marquis I took my car to Spikes Ford in Mission , TX When I picked up my car after the warranty work had been completed my engine light was on I asked Spikes Ford what had they done to cause this to happen They answered nothing and wanted $to test the car I told them I was not paying $for something they had done The manager then advised me the "mechanic accidently set it off" and turned it off On my way home my airbag light came on After they looked at it they told me I had a defective seat belt and it would cost $ I firmly believe they tampered with my car and were attempting to take advantage of a senior citizen I am filing this complaint to warn others
Sent: Friday, August 14, 12:PMSubject: *** First and foremost I want to apologize to Mr*** for the unfortunate mistakes and delays that took place after the purchase of his
vehicle (the registration) . It was an rare occurrence in fact the first time for this dealership where the title to the vehicle he purchased was lost and we were unaware of the lost title until the time of purchase. After Mr*** bought the vehicle was when we became aware that the title was missing. We at that time applied for a new title and it came on June 30th, when we received the title, we overnighted all documents and money needed to register his vehicle in the great state of Arkansas. At this point in time it has in fact been registered and the Lien Holder has all information that is required. As a result of this incident we have now put a process into place that requires a check list for all vehicles received which will include checking to make sure we received the title. Once again we want to apologize to Mr*** and want our customers to know that we have learned from his unfortunate buying experience and changed one of our processes so that this does not happen again. Our intention of course is to have completely satisfied customers who continue to buy from us. We wish him a safe tour in AfghanistanGod bless you and your family TJ *** Spikes Ford General Manager P (956) 585-F (956) 519-
Since purchasing my vehicle with Spikes Ford, I have had nothing but negative experience as a customer. In October of 2014, I purchased a certified pre-owned 2013 Ford Escape. Shortly after my purchase, my vehicle began giving notifications regarding the need of engine service along with the lighting up of the engine light on my dashboard, (which I quickly learned that when that notification appeared, I would have to turn my car off and then back on before I could drive.) I have had to take my vehicle in quite a few times for fixing, and was never able to get an explanation as to what was wrong with my vehicle nor what was done to fix the issue. Recently, another notification lit up, this time suggesting that I replenish the engine coolant. Since it is an easy fix, I decided to check it out myself and realized that the coolant level was where it should be. On my most recent trip, which occurred December 12th, I asked the spike's ford service center them to check the engine coolant level (and explained that I had checked and the level was not low), as well as the engine light (since it was on at the time again) when I took my vehicle in for an oil change a few days later. They told me they'd have to keep it over the weekend because it was a valve that needed replacing, but they'd need me to pay a $100 deductible since I had exceeded the 30,000 mile warranty and was now only covered under the extended warranty. I asked them to reconsider charging me the deductible since I had already taken in my vehicle so many times and I was still having the same problem. They told me they would look into the history of the vehicle's maintenance and would notify me in case I would be needing to pay the $100. Halfway into the week I get a call from them explaining that my vehicle is ready for pick up, everything was taken care of, and I would not have to pay the deductible after all. Upon turning on my vehicle, the previous engine coolant notification popped up . I go back in and asked them to take another look because the notification had reappeared. They looked under my hood and explained that the mechanic provided inaccurate diagnostics and they'd have to keep it a few more days to take another, closer look at it. Finally, after another week of having my vehicle in Spike's Ford service center, I get a call back saying that my vehicle was ready for pick up, and all I would have to do is refill the rental with gas upon return and I would be good to go. When attempting to pick up my vehicle, I am charged the $100 deductible for their service. I explained that I had been told everything was taken care of, that I had been by before to pick up my vehicle, but had to leave it behind due to the problem not being actually fixed. Once they were done checking, they called over Alden [redacted], Service Advisor, who had attended me all previous visits, and without even saying hello proceeded to tel l me they could not cover my vehicle because I had exceeded the 30K mile warranty and had not been by with the same problem, because when an engine light goes off it could mean many different things depending on the code that it provides. I had no way of knowing this since I was never given any type of explanation as to what was wrong with my vehicle, nor what was done to fix it. I said I was not able to pay because I was short on cash and the only reason I had left it behind was due to the fact that I was told that I was not going to be charged. Alden [redacted] asked who told me that and said he would not be able to release my vehicle until I payed my deductible. I expressed my frustration, saying that I didn't understand why I would be told I wouldn't have to pay and then be charged $100 when picking up my vehicle. I also explained that I didn't know my vehicle had a different issue every time the engine light turned on because nobody ever took the time to explain anything to me. He then sternly asked me to not raise my voice, extended his hand to me with my car key and told me to take my car and leave. This last encounter with Spikes Ford has left me extremely disappointed with their service, which led me to submit this review.
on March 30 and 31 2016 I spend 2 hours in the morning and 3 hours at night negotiating the price on a new 2016 F150 Lease, trading in my 2013 F150. After all the negotiations and an agreement on the price we close and shake hands. We agreed and Ronnie [redacted], the New Car Sales Director, went ahead and checked my credit, a few minutes later he came back telling me that my credit was approved and that I have an outstanding credit.
I was patiently waiting, it was already 9 pm, and close to 9.30 I asked Ronnie [redacted] if we were going to sign or if we will do it the next day, he told me the next day. But, I ask him, you will not change my agreed price, right? he said NO, you have my word, everything is settled. I left home and came back next morning to sign contracts.
Ronnie [redacted], was not there the next day. I was with finance people reviewing the terms and about to sign documents while suddenly, eh asked me for a minute, and walked out of there, a minute later the sales person, Richard [redacted], came back to tell me that the price had just change $100.00 plus above on our agreed price. He said they did wrong calculations.
How can you make such mistake after almost 6 hours of different sessions and negotiations? Theres no way they have missed their numbers. I left very upset and walk out of there. These people there just like to play with customers and their feelings. Non of the managers apologized to me at all.
I have left voice message on Ronnie mobile number and send him an email requesting an apology and or an explanation.
Im now will have to wait for a while until I approach another dealership since they have run my credit with no reason at all, the didn't had their numbers together or they assumed they could have get more money out of my pocket in the very last minute just before signing the contract.
Be aware about their play-games there they are not honest and a shake hand and their word means nothing to them.
I received a warranty notice for the lower steering shaft on my Mercury Grand Marquis I took my car to Spikes Ford in Mission , TX When I picked up my car after the warranty work had been completed my engine light was on I asked Spikes Ford what had they done to cause this to happen They answered nothing and wanted $to test the car I told them I was not paying $for something they had done The manager then advised me the "mechanic accidently set it off" and turned it off On my way home my airbag light came on After they looked at it they told me I had a defective seat belt and it would cost $ I firmly believe they tampered with my car and were attempting to take advantage of a senior citizen I am filing this complaint to warn others
Sent: Friday, August 14, 12:PMSubject: *** First and foremost I want to apologize to Mr*** for the unfortunate mistakes and delays that took place after the purchase of his
vehicle (the registration) . It was an rare occurrence in fact the first time for this dealership where the title to the vehicle he purchased was lost and we were unaware of the lost title until the time of purchase. After Mr*** bought the vehicle was when we became aware that the title was missing. We at that time applied for a new title and it came on June 30th, when we received the title, we overnighted all documents and money needed to register his vehicle in the great state of Arkansas. At this point in time it has in fact been registered and the Lien Holder has all information that is required. As a result of this incident we have now put a process into place that requires a check list for all vehicles received which will include checking to make sure we received the title. Once again we want to apologize to Mr*** and want our customers to know that we have learned from his unfortunate buying experience and changed one of our processes so that this does not happen again. Our intention of course is to have completely satisfied customers who continue to buy from us. We wish him a safe tour in AfghanistanGod bless you and your family TJ *** Spikes Ford General Manager P (956) 585-F (956) 519-
Since purchasing my vehicle with Spikes Ford, I have had nothing but negative experience as a customer. In October of 2014, I purchased a certified pre-owned 2013 Ford Escape. Shortly after my purchase, my vehicle began giving notifications regarding the need of engine service along with the lighting up of the engine light on my dashboard, (which I quickly learned that when that notification appeared, I would have to turn my car off and then back on before I could drive.) I have had to take my vehicle in quite a few times for fixing, and was never able to get an explanation as to what was wrong with my vehicle nor what was done to fix the issue. Recently, another notification lit up, this time suggesting that I replenish the engine coolant. Since it is an easy fix, I decided to check it out myself and realized that the coolant level was where it should be. On my most recent trip, which occurred December 12th, I asked the spike's ford service center them to check the engine coolant level (and explained that I had checked and the level was not low), as well as the engine light (since it was on at the time again) when I took my vehicle in for an oil change a few days later. They told me they'd have to keep it over the weekend because it was a valve that needed replacing, but they'd need me to pay a $100 deductible since I had exceeded the 30,000 mile warranty and was now only covered under the extended warranty. I asked them to reconsider charging me the deductible since I had already taken in my vehicle so many times and I was still having the same problem. They told me they would look into the history of the vehicle's maintenance and would notify me in case I would be needing to pay the $100. Halfway into the week I get a call from them explaining that my vehicle is ready for pick up, everything was taken care of, and I would not have to pay the deductible after all. Upon turning on my vehicle, the previous engine coolant notification popped up . I go back in and asked them to take another look because the notification had reappeared. They looked under my hood and explained that the mechanic provided inaccurate diagnostics and they'd have to keep it a few more days to take another, closer look at it. Finally, after another week of having my vehicle in Spike's Ford service center, I get a call back saying that my vehicle was ready for pick up, and all I would have to do is refill the rental with gas upon return and I would be good to go. When attempting to pick up my vehicle, I am charged the $100 deductible for their service. I explained that I had been told everything was taken care of, that I had been by before to pick up my vehicle, but had to leave it behind due to the problem not being actually fixed. Once they were done checking, they called over Alden [redacted], Service Advisor, who had attended me all previous visits, and without even saying hello proceeded to tel l me they could not cover my vehicle because I had exceeded the 30K mile warranty and had not been by with the same problem, because when an engine light goes off it could mean many different things depending on the code that it provides. I had no way of knowing this since I was never given any type of explanation as to what was wrong with my vehicle, nor what was done to fix it. I said I was not able to pay because I was short on cash and the only reason I had left it behind was due to the fact that I was told that I was not going to be charged. Alden [redacted] asked who told me that and said he would not be able to release my vehicle until I payed my deductible. I expressed my frustration, saying that I didn't understand why I would be told I wouldn't have to pay and then be charged $100 when picking up my vehicle. I also explained that I didn't know my vehicle had a different issue every time the engine light turned on because nobody ever took the time to explain anything to me. He then sternly asked me to not raise my voice, extended his hand to me with my car key and told me to take my car and leave. This last encounter with Spikes Ford has left me extremely disappointed with their service, which led me to submit this review.
on March 30 and 31 2016 I spend 2 hours in the morning and 3 hours at night negotiating the price on a new 2016 F150 Lease, trading in my 2013 F150. After all the negotiations and an agreement on the price we close and shake hands. We agreed and Ronnie [redacted], the New Car Sales Director, went ahead and checked my credit, a few minutes later he came back telling me that my credit was approved and that I have an outstanding credit.
I was patiently waiting, it was already 9 pm, and close to 9.30 I asked Ronnie [redacted] if we were going to sign or if we will do it the next day, he told me the next day. But, I ask him, you will not change my agreed price, right? he said NO, you have my word, everything is settled. I left home and came back next morning to sign contracts.
Ronnie [redacted], was not there the next day. I was with finance people reviewing the terms and about to sign documents while suddenly, eh asked me for a minute, and walked out of there, a minute later the sales person, Richard [redacted], came back to tell me that the price had just change $100.00 plus above on our agreed price. He said they did wrong calculations.
How can you make such mistake after almost 6 hours of different sessions and negotiations? Theres no way they have missed their numbers. I left very upset and walk out of there. These people there just like to play with customers and their feelings. Non of the managers apologized to me at all.
I have left voice message on Ronnie mobile number and send him an email requesting an apology and or an explanation.
Im now will have to wait for a while until I approach another dealership since they have run my credit with no reason at all, the didn't had their numbers together or they assumed they could have get more money out of my pocket in the very last minute just before signing the contract.
Be aware about their play-games there they are not honest and a shake hand and their word means nothing to them.