Thank you for contacting Premiere Credit of North America, LLC (Premiere Credit) regarding the inquiry sent to your office by [redacted] Premiere Credit is a third party accounts receivable management firm that collects delinquent accounts owed to [redacted] [redacted] Mr [redacted] complaint states he received a bill from Premiere Credit stating he owed $to ***Mr [redacted] goes on to state that he settled the account in full for $540.00, yet his credit report is still reflecting a delinquent balance of $Mr [redacted] requests that we update his credit report and send him a settlement letter We have reviewed our system notes and recorded calls [redacted] placed Mr [redacted] account with Premiere Credit for collection on January 13, On June 2, 2015, Mr [redacted] settled his account with our office for $His account was coded as settled in full in our system on June 3, 2015, and we have not been attempting to collect on the account since it was closedWe spoke with Mr [redacted] on August 3, 2015, and a settlement letter was sent directly to Mr [redacted] on August 5, at his requestIt appears that our system reported the payment to the credit reporting agencies, but the report did not reflect the account as settledWe are unsure why, and are looking further into the issueIn the meantime, we have sent a manual request to the credit reporting agencies to reflect that Mr [redacted] account has been settled If Mr [redacted] has any questions, I may be reached at my direct line 317-322-*** Sincerely, Sarah [redacted]
Thank you for contacting Premiere Credit of North America, LLC (Premiere Credit) regarding the inquiry sent to your office by Magda MSayesPremiere Credit is a third party accounts receivable management firm that collects accounts owed to Educational Credit Management Corporation (***)Ms Sayes' inquiry states she contacted Premiere Credit in an attempt to get her student loans out of a defaulted status, but she was unable to make the payment outlined to her by the representativeMsSayes is unhappy Premiere Credit sent an order of wage withholding to her employerMsSayes states that when she called Premiere Credit to resolve the issue, the representative informed her that her account had been recalled by ***, and to not worry about the garnishment since Premiere Credit is no longer servicing the loanHowever, the garnishment took place anywayFurther, MsSayes' inquiry states that during a conversation with Premiere Credit's Unit Collection Manager, Angela Steward, she was treated in an unprofessional manner, and was also told that her wage garnishment was no longer Premiere Credit's responsibility since the account had been recalled by the clientWe have reviewed MsSayes' account and the associated phone callsPremiere Credit received MsSayes' account from our client, ***, for collection on May 12, Premiere Credit mailed an initial collection notice to MsSayes on May 13, We immediately began trying to contact MsSayes by phone to arrange voluntary payments to resolve the account, and were able to qualify her for the student loan rehabilitation program on July 14, The rehabilitation program is a federal program with strict requirementsMsSayes agreed to a payment arrangement, and was advised of the program requirements and necessary paperworkOn January 7, 2015, MsSayes was informed of the possibility of administrative wage garnishment should she fail to meet the requirements of the programMsSayes did end up failing to maintain eligibility for the program, and Premiere Credit instituted the wage garnishment processOn January 16, 2015, MsSayes was advised there was a possibility she could requalify for the program and get her garnishment reducedMsSayes was unhappy with her optionsBoth Premiere Credit and [redacted] seek to voluntarily resolve accounts with consumers before involuntary measures are takenBecause we had been unable to voluntarily resolve MsSayes' account and the Notice Prior to Wage Withholding (NPWW) had been sent notifying her of the upcoming garnishment, an Order of Wage Withholding (OWW) was sent to her employerHowever, on April 15, 2015, before MsSayes' employer could return the acknowledgment form, [redacted] recalled MsSayes' account, as it is their policy to recall an account if there are no payments (voluntary or involuntary) received within a six (6) month periodPremiere Credit mailed the AWG release forms to MsSayes' employer on April 15, On May 1, 2015, we returned the garnishment payments we received to her employerOn May 11, 2015, we faxed another release to MsSayes' payroll department, and on May 12, we spoke with a representative at her employer to confirm the garnishment was indeed releasedWe regret that MsSayes' feels she was treated in a non-professional manner by a managerPremiere Credit strives to provide exceptional services to its consumersWe have coached our manager to be more responsive in the future.MsSayes' account remains inactive in our system and all funds received as a result of the administrative wage garnishment have been returned to her place of employment [redacted] may place her loans with another agency for collections so we encourage MsSayes to contact [redacted] to work out a resolution to avoid future garnishmentsShould further assistance be needed from Premiere Credit, MsSayes may contact our Senior Collection Manager, Kenneth Gregory, at 317-869-2642.Sincerely,Sarah Sipe DeMossConsumer Satisfaction Supervisor317-322-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.My Power of Attorney [redacted] placed no fewer than calls to Premier in an effort to make payment arrangements My POA was passed from person to person on the few times he actually got thought to a human being When he proposed payment arrangements, Premier rejected them How is that trying to reach an agreement? Premier flatly ignored my POA and tried to reach me when I was unreachableThat is the entire reason for a POA This is nothing short of bullying and intimidation on the part of Premier Credit, LLC I would imagine that is why there are nearly 1,complaints against them in the Revdex.com Premier Credit is not interested in working with taxpayers A representative from the IDOR told me on the condition of anonymity that Premier Credit is exceedingly difficult to work with Regardless of what "right" Preimer has been given by the state of Indiana, its behavior borders on the unethical by making it impossible for a willing taxpayer to make right on their debt without destroying them financially Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Everything said in that letter is... a lie. I have received NOTHING in writing from them and have requested several times a copy of the letter they say they wrote me and a letter stating what they intended to do as far as by bank account and they refused. They are the ones who will not answer phone calls. I can not believe the State of Indiana would hire such sleazy unprofessional people. It is unbelievable!!! how these people lie and treat people because they think they have power. I'm Shocked I don't know what else to do but see an attorney. Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below There was no response aimed at meAll you send me was a copy of my original complaint and the letter that you sent to Premier CreditI believe you sent me the wrong attachment? There is nothing addressed to meIt is addressed to someone else ABOUT meThere is no resolution stated at allIf you could resend the actual letter that is addressed to me so I can review it, that would be great.Thank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]There response is to tell me to contact the ***? The [redacted] did not wrongfully levy my accountPremiere Credit of North America didThe debt was paid IFull BEFORE they removed the money from my accountIf Premiere Credit is not willing to return my money and reimburse the fees I was charged, my only recourse will be to sue them in small claims Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I... reviewed appear below. I had made the payment 2 months ago, their insistence after this while to get me pay something that I do not owe is an obvious act of deception and harassment. Unfortunately, the system is laid out in a way that these businesses can easily harass and threaten to damage while the consumer's complaints have near to zero impact on these businesses. The consumer is the party with lower power and should be protected but it is not.I reject this businesses response and demand the demand. Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I
reviewed appear below
Regards,*** ***Premiere took money out of my account several times and every time the did they would post to my credit report there is no mention of another collection agency for ***. web site I have paper work from the banks where they took the money which will show when they levied and when the reported. I am not saying I don't owe taxes what I am saying doing it their way I can't borrow the money to pay
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10792864, and have determined that the response would not resolve my complaint. For your reference, details of the offer I
reviewed appear below.This response does not address my concernsI have not recieved fair treatment as detailed in my original complaintI am not comfortable based on the company's inablility to articulate agreements clearlyI previously detailed the opposing conditions expressed by different representatives and do not trust that rehabilitation will be accepted at the end of the month period.
Regards,
Merryn Londraville
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company is claiming that
they made "unsuccessful attempts by telephone" to reach meI did not receive a SINGLE phone call from themI only became aware of the bill when it showed up on my credit report and so I called THEMMy first communication with this company was initiated by meAs far as I can tell they didn't make a single attempt to call meThey certainly didn't even notify me I had an account with them by phone or by mail. This is completely unfair.
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of
the offer I reviewed appear below.I contacted Dustin in reference to this He was supposed to speak with the Sttate and return my call and has not I would like for you to negotiate the terms of this if possible since they will not follow up.
Regards,
*** ***
We have spoken with Ms*** since she filed her response and reached a payment arrangement. Please let us know if there are any further concerns. Thank you, Sarah D***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** They Cleared it off my credit report, close this complaint out
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I believe they have the wrong
personI have bankruptcy that was filed August I did not have one in nor have I had one dismissedI have no student loansAny loans I did have years ago were paid off and were under the name of MossThis company has made an error and I will forward information to my attorney to begin legal action against the company
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have spoken with the ID OR
several times and continue to get the same response that I need to speak with Premiere CreditI keep getting the run around, back and forth, who is going to take responsibility?]
Regards,
*** ***
Thank you for contacting Premiere Credit of North America, LLC (Premiere Credit) regarding the inquiry sent to your office by [redacted] Premiere Credit is a third party accounts receivable management firm that collects delinquent accounts owed to [redacted] [redacted] Mr [redacted] complaint states he received a bill from Premiere Credit stating he owed $to ***Mr [redacted] goes on to state that he settled the account in full for $540.00, yet his credit report is still reflecting a delinquent balance of $Mr [redacted] requests that we update his credit report and send him a settlement letter We have reviewed our system notes and recorded calls [redacted] placed Mr [redacted] account with Premiere Credit for collection on January 13, On June 2, 2015, Mr [redacted] settled his account with our office for $His account was coded as settled in full in our system on June 3, 2015, and we have not been attempting to collect on the account since it was closedWe spoke with Mr [redacted] on August 3, 2015, and a settlement letter was sent directly to Mr [redacted] on August 5, at his requestIt appears that our system reported the payment to the credit reporting agencies, but the report did not reflect the account as settledWe are unsure why, and are looking further into the issueIn the meantime, we have sent a manual request to the credit reporting agencies to reflect that Mr [redacted] account has been settled If Mr [redacted] has any questions, I may be reached at my direct line 317-322-*** Sincerely, Sarah [redacted]
Thank you for contacting Premiere Credit of North America, LLC (Premiere Credit) regarding the inquiry sent to your office by Magda MSayesPremiere Credit is a third party accounts receivable management firm that collects accounts owed to Educational Credit Management Corporation (***)Ms Sayes' inquiry states she contacted Premiere Credit in an attempt to get her student loans out of a defaulted status, but she was unable to make the payment outlined to her by the representativeMsSayes is unhappy Premiere Credit sent an order of wage withholding to her employerMsSayes states that when she called Premiere Credit to resolve the issue, the representative informed her that her account had been recalled by ***, and to not worry about the garnishment since Premiere Credit is no longer servicing the loanHowever, the garnishment took place anywayFurther, MsSayes' inquiry states that during a conversation with Premiere Credit's Unit Collection Manager, Angela Steward, she was treated in an unprofessional manner, and was also told that her wage garnishment was no longer Premiere Credit's responsibility since the account had been recalled by the clientWe have reviewed MsSayes' account and the associated phone callsPremiere Credit received MsSayes' account from our client, ***, for collection on May 12, Premiere Credit mailed an initial collection notice to MsSayes on May 13, We immediately began trying to contact MsSayes by phone to arrange voluntary payments to resolve the account, and were able to qualify her for the student loan rehabilitation program on July 14, The rehabilitation program is a federal program with strict requirementsMsSayes agreed to a payment arrangement, and was advised of the program requirements and necessary paperworkOn January 7, 2015, MsSayes was informed of the possibility of administrative wage garnishment should she fail to meet the requirements of the programMsSayes did end up failing to maintain eligibility for the program, and Premiere Credit instituted the wage garnishment processOn January 16, 2015, MsSayes was advised there was a possibility she could requalify for the program and get her garnishment reducedMsSayes was unhappy with her optionsBoth Premiere Credit and [redacted] seek to voluntarily resolve accounts with consumers before involuntary measures are takenBecause we had been unable to voluntarily resolve MsSayes' account and the Notice Prior to Wage Withholding (NPWW) had been sent notifying her of the upcoming garnishment, an Order of Wage Withholding (OWW) was sent to her employerHowever, on April 15, 2015, before MsSayes' employer could return the acknowledgment form, [redacted] recalled MsSayes' account, as it is their policy to recall an account if there are no payments (voluntary or involuntary) received within a six (6) month periodPremiere Credit mailed the AWG release forms to MsSayes' employer on April 15, On May 1, 2015, we returned the garnishment payments we received to her employerOn May 11, 2015, we faxed another release to MsSayes' payroll department, and on May 12, we spoke with a representative at her employer to confirm the garnishment was indeed releasedWe regret that MsSayes' feels she was treated in a non-professional manner by a managerPremiere Credit strives to provide exceptional services to its consumersWe have coached our manager to be more responsive in the future.MsSayes' account remains inactive in our system and all funds received as a result of the administrative wage garnishment have been returned to her place of employment [redacted] may place her loans with another agency for collections so we encourage MsSayes to contact [redacted] to work out a resolution to avoid future garnishmentsShould further assistance be needed from Premiere Credit, MsSayes may contact our Senior Collection Manager, Kenneth Gregory, at 317-869-2642.Sincerely,Sarah Sipe DeMossConsumer Satisfaction Supervisor317-322-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.My Power of Attorney [redacted] placed no fewer than calls to Premier in an effort to make payment arrangements My POA was passed from person to person on the few times he actually got thought to a human being When he proposed payment arrangements, Premier rejected them How is that trying to reach an agreement? Premier flatly ignored my POA and tried to reach me when I was unreachableThat is the entire reason for a POA This is nothing short of bullying and intimidation on the part of Premier Credit, LLC I would imagine that is why there are nearly 1,complaints against them in the Revdex.com Premier Credit is not interested in working with taxpayers A representative from the IDOR told me on the condition of anonymity that Premier Credit is exceedingly difficult to work with Regardless of what "right" Preimer has been given by the state of Indiana, its behavior borders on the unethical by making it impossible for a willing taxpayer to make right on their debt without destroying them financially Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Everything said in that letter is... a lie. I have received NOTHING in writing from them and have requested several times a copy of the letter they say they wrote me and a letter stating what they intended to do as far as by bank account and they refused. They are the ones who will not answer phone calls. I can not believe the State of Indiana would hire such sleazy unprofessional people. It is unbelievable!!! how these people lie and treat people because they think they have power. I'm Shocked I don't know what else to do but see an attorney. Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below There was no response aimed at meAll you send me was a copy of my original complaint and the letter that you sent to Premier CreditI believe you sent me the wrong attachment? There is nothing addressed to meIt is addressed to someone else ABOUT meThere is no resolution stated at allIf you could resend the actual letter that is addressed to me so I can review it, that would be great.Thank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]There response is to tell me to contact the ***? The [redacted] did not wrongfully levy my accountPremiere Credit of North America didThe debt was paid IFull BEFORE they removed the money from my accountIf Premiere Credit is not willing to return my money and reimburse the fees I was charged, my only recourse will be to sue them in small claims Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I... reviewed appear below. I had made the payment 2 months ago, their insistence after this while to get me pay something that I do not owe is an obvious act of deception and harassment. Unfortunately, the system is laid out in a way that these businesses can easily harass and threaten to damage while the consumer's complaints have near to zero impact on these businesses. The consumer is the party with lower power and should be protected but it is not.I reject this businesses response and demand the demand. Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I
reviewed appear below
Regards,*** ***Premiere took money out of my account several times and every time the did they would post to my credit report there is no mention of another collection agency for ***. web site I have paper work from the banks where they took the money which will show when they levied and when the reported. I am not saying I don't owe taxes what I am saying doing it their way I can't borrow the money to pay
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
They have levied twice as much as they should have
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10792864, and have determined that the response would not resolve my complaint. For your reference, details of the offer I
reviewed appear below.This response does not address my concernsI have not recieved fair treatment as detailed in my original complaintI am not comfortable based on the company's inablility to articulate agreements clearlyI previously detailed the opposing conditions expressed by different representatives and do not trust that rehabilitation will be accepted at the end of the month period.
Regards,
Merryn Londraville
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company is claiming that
they made "unsuccessful attempts by telephone" to reach meI did not receive a SINGLE phone call from themI only became aware of the bill when it showed up on my credit report and so I called THEMMy first communication with this company was initiated by meAs far as I can tell they didn't make a single attempt to call meThey certainly didn't even notify me I had an account with them by phone or by mail. This is completely unfair.
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of
the offer I reviewed appear below.I contacted Dustin in reference to this He was supposed to speak with the Sttate and return my call and has not I would like for you to negotiate the terms of this if possible since they will not follow up.
Regards,
*** ***
We have spoken with Ms*** since she filed her response and reached a payment arrangement. Please let us know if there are any further concerns. Thank you, Sarah D***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** They Cleared it off my credit report, close this complaint out
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I believe they have the wrong
personI have bankruptcy that was filed August I did not have one in nor have I had one dismissedI have no student loansAny loans I did have years ago were paid off and were under the name of MossThis company has made an error and I will forward information to my attorney to begin legal action against the company
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have spoken with the ID OR
several times and continue to get the same response that I need to speak with Premiere CreditI keep getting the run around, back and forth, who is going to take responsibility?]
Regards,
*** ***
Attached is our response to Ms***'s inquiry. Thanks, Sarah