Spine & Sports Health Center

Not my signature on receiptsI would like this to be looked into thoroughly

This patient was on a treatment plan in our officeShe chose to make monthly paymentsHer treatment plan was for visitsThe plan was 3x a week for visits then 2x a week for visitsShe chose to make momthly payments of $for monthsThe total patient out of pocket expense was Her treatment plan started on 03/08/Her first payment was on 04/15/On 05/25/she met with me concerned about financesShe made a decision to reduce her payments to $monthly until it was paidPayments were as follows04/15/ $234.6605/15/$234.6606/15/$122.4207/15/$122.4208/15/$122.4209/15/$122.42After DrU [redacted] left our practice she decided to not return for carePayments did still run because there was a balance on her account.She contacted our office on 09/18/We did the initial refund thenOn this date, I also wrote off the remainer of her balance $She also requested a copy of her statement which was sent to herShe contacted me to let me know that there was one code billed that she never received the treatment forAt this time we totaled up the amount she has paid toward this charge and refunded this on 09/21/We are currenlty in the process of having her health insurance company do a take back on this erroneous billing.Refunds were made on09/18/$489.6809/21/ $193.20I did explaine to her that all refunds are done in the same way the payments were madeHer refunds were madeI also explained that refunds take 3-business days.I have attached copies of her refund receipts and a copy of her approval to debit her account.Please let me know if there is anything other information I can provide.Kelly K***Billing ManagerSpine & Sports Chiropractic614-573-

Good Morning,First a response to the comment regarding the patient signature. It is policy that we write the pt name on refund receipts for accounting purposesThe patient was not in our office when the refund was run. I have attached a copy of her statement to show when those refunds and write off were done. On 09/29/we called our bank to be sure that those refunds had correctly processedThey stated that they had in fact been correctly processed.Sincerely,Kelly K***Billing ManagerSpine & Sports Chiropractic, Inc

Not my signature on receipts..... I would like this to be looked into thoroughly.

I would like this further looked into by someone outside of the business. I also would like to note they are now adding a balance onto my account after claiming to refund balances they over charged me for. How is this possible? If I have not gone into their office in months how could I be accruing a balance at all?? I am requesting someone outside of the business look into this before legal action is needed. I am also rejecting any authorization for this business to withdraw and funds from the billing information they have. If there is a withdraw made from this day forward - I will be escalating the matter to court. Again, Spine & Sports Health Center does NOT have authorization to withdraw ANY funds from ANY billing information they have. I would also like someone NOT affiliated with Spine & Sports Health Center to look into this matter.

This patient was on a treatment plan in our office. She chose to make monthly payments. Her treatment plan was for 60 visits. The plan was 3x a week for 30 visits then 2x a week for 30 visits. She chose to make momthly payments of $234.66 for 12 months. The total patient out of pocket expense was...

42815.91. Her treatment plan started on 03/08/2017. Her first payment was on 04/15/2017. On 05/25/17 she met with me concerned about finances. She made a decision to reduce her payments to $122.42 monthly until it was paid. Payments were as follows04/15/17  $234.6605/15/17 $234.6606/15/07 $122.4207/15/17 $122.4208/15/17 $122.4209/15/17 $122.42After Dr. U[redacted] left our practice she decided to not return for care. Payments did still run because there was a balance on her account.She contacted our office on 09/18/2017. We did the initial refund then. On this date, I also wrote off the remainer of her balance $688.12. She also requested a copy of her statement which was sent to her. She contacted me to let me know that there was one code billed that she never received the treatment for. At this time we totaled up the amount she has paid toward this charge and refunded this on 09/21/2017. We are currenlty in the process of having her health insurance company do a take back on this erroneous billing.Refunds were made on09/18/2017 $489.6809/21/2017  $193.20I did explaine to her that all refunds are done in the same way the payments were made. Her refunds were made. I also explained that refunds take 3-5 business days.I have attached copies of her refund receipts and a copy of her approval to debit her account.Please let me know if there is anything other information I can provide.Kelly K[redacted]Billing ManagerSpine & Sports Chiropractic614-573-7746