We
posted our first response to your complaint, in order to comply with the Revdex.com
standards for a business to post a response within 7 days.
We
apologize for stating that your scooter had been repaired. Our notes
indicated a technician was contacting you to schedule the repair. We did
not realize you had conflicting availabilities. As of 8/11 the
technician tried to schedule an appointment again for last Saturday or a
weekday morning, however; this was not acceptable to you. We see there is an
appointment scheduled for this Friday the 15th.
This reply is to meet with the Revdex.com response time
requirement. We will not consider this closed until your
scooter is repaired as promised.
Our
CS Mgr. will continue to be in contact with you until your scooter is back up
and running.
Thank
you,
[redacted]
[redacted]
###-###-####
[redacted]
The chair still needs repair of the drive motor per the service technician I have cced you on emails and did try and respond to your last email.
The chair still has not been repaired and I will not clear the complaint until repairs are made you can say you did repairs but you haven't yet
Regards,
[redacted]
We apologize for the frustration you experienced with getting
a replacement charger for your Shoprider Echo scooter. We take full
responsibility for the delay you experienced with the warranty replacement.
We realize not having a working scooter is a hardship,
and we...
are dedicated to returning our customers to mobility with little
to no inconvenience.
We did not meet that goal for you. We have addressed
this with all parties involved. The order for your replacement
charger has been issued. We will be notifying you with the tracking
numbers and expected delivery day shortly.
[redacted]
[redacted]
SpinLife.com
Customer Service
Phone:
###-###-####
No one contacted me to come out for repair last Saturday however I did receive a call on Sunday asking about available dates for Monday through Friday this week. My husband answered the phone when the technician called and informed him we had appointments on Monday. He forgot about other commitments this week on Thursday so when I called the technician became irate with me when I told him I was not available on Thursday and he hung up the phone. Spin life did contact me via email and set up the appointment for this Friday the 15th for the repair. Hopefully they will show up as scheduled. I will not close out this complaint until all repairs have been completed.
He has confirmed next Wednesday to repair the chair.
the chair was not repaired as the wrong part was ordered.
We
posted our first response to your complaint, in order to comply with the Revdex.com
standards for a business to post a response within 7 days.
We
apologize for stating that your scooter had been repaired. Our notes
indicated a technician was contacting you to schedule the repair. We did
not realize you had conflicting availabilities. As of 8/11 the
technician tried to schedule an appointment again for last Saturday or a
weekday morning, however; this was not acceptable to you. We see there is an
appointment scheduled for this Friday the 15th.
This reply is to meet with the Revdex.com response time
requirement. We will not consider this closed until your
scooter is repaired as promised.
Our
CS Mgr. will continue to be in contact with you until your scooter is back up
and running.
Thank
you,
[redacted]
[redacted]
###-###-####
[redacted]
The chair still needs repair of the drive motor per the service technician I have cced you on emails and did try and respond to your last email.
The chair still has not been repaired and I will not clear the complaint until repairs are made you can say you did repairs but you haven't yet
Regards,
[redacted]
We apologize for the frustration you experienced with getting
a replacement charger for your Shoprider Echo scooter. We take full
responsibility for the delay you experienced with the warranty replacement.
We realize not having a working scooter is a hardship,
and we...
are dedicated to returning our customers to mobility with little
to no inconvenience.
We did not meet that goal for you. We have addressed
this with all parties involved. The order for your replacement
charger has been issued. We will be notifying you with the tracking
numbers and expected delivery day shortly.
[redacted]
[redacted]
SpinLife.com
Customer Service
Phone:
###-###-####
No one contacted me to come out for repair last Saturday however I did receive a call on Sunday asking about available dates for Monday through Friday this week. My husband answered the phone when the technician called and informed him we had appointments on Monday. He forgot about other commitments this week on Thursday so when I called the technician became irate with me when I told him I was not available on Thursday and he hung up the phone. Spin life did contact me via email and set up the appointment for this Friday the 15th for the repair. Hopefully they will show up as scheduled. I will not close out this complaint until all repairs have been completed.