Spinnaker Apartments

Complaint: [redacted] I am rejecting this response because: our issue is two partsFirst issue is the maintenance complaint which we clearly informed them of on their moinspection sheet provided by the management on 5/24/and it was not completedSecondly, we have an issue with their approach about penalizing us about complaints without investigation or proof of wrong doing We feel like we are being harassed because complaints are being made that are not valid and we are powerless to defend ourselves because they do not take the time to verify the complaint before penalizing us Sincerely, [redacted] ***

Based on the noise complaints received from Ms [redacted] I have personally sent letters and spoken to the upstairs neighbors on multiple occasionsThe neighbor has taken several steps to ensure her children are not running, jumping, etcin the apartment and to not cause problemsI have asked Ms [redacted] to help me validate her complaint by calling the office when the noise occurs, since she states she works from home during the day we could respond immediatelyTo this date, she has never called while she was experiencing noiseI am unable to verify the validity of her complaint to understand if it is excessive or acceptable noise for a multifamily housing unit I have offered Ms [redacted] to transfer to another apartment, free of cost, to any other apartment she wantsWe are 98% occupied so our available unit selection is low and she did not want anything other than her exact floor planI have also offered to release her from her lease without penalty and charge as she requested, but she declined to do so We are more than willing to work towards an acceptable resolutionWe have done everything in power to address her concerns thus far Regards, Jeremy W [redacted] SrProperty Manager Spinnaker Court • Meridian Court Wingate Companies

I find it disheartening that this resident felt they needed to email or reach out to The Revdex.com to have items fixed within their rental home We have a very user friendly on-line portal where our residents can hours a day days per week enter any work orders for our attention In addition, our office is open days per week with a customer service team who could happily assist them Unfortunately without any work orders on her account or knowledge of any issues within the home, we cannot react appropriately As to the assertion they are being harassed, I would again encourage this resident to reach out to our very knowledgeable and helpful staff we have here for assistance I have no doubt we can reach an amicable resolution that follows the terms and conditions of her lease agreement As the new manager of this location, I will be reaching out to the resident to see if I can offer assistance Lisa G***Community ManagerSpinnaker Portfolio

My name is *** *** and I am the Resident Services Coordinator here at Spinnaker ApartmentsThank you for reaching out to us about the complaint that was made on 3/12/I see the complaint is in reference to our designated resident parking lotI do apologize for any inconvenience
this caused Mrs***, however our entrance and exits to our resident lots are clearly markedIn order to protect our residents and allow them the use of this private lot , we require all residents to display a parking sticker on their cars as the lot is clearly stated “permit parking only” after the hours of 6pmRoberts was granted permission to tow from the lot all cars with no parking permits as stated by the parking signsIn regards to the towing we do not profit in any way other than our residents happinessAs I understand the inconvenience of the towing on Mrs***’s, I also understand the inconveniences my residents have faced coming home from work with nowhere to park before the permit parking had been executedPlease let me know if you would need any further documentation on my behalf and thank you again for reaching out to usThank you *** *** |Resident Services Coordinator Spinnaker Portfolio | * *** *** * *** ** *** o *** ** *** * *** ***

Based on the noise complaints received from Ms. [redacted] I have personally sent letters and spoken to the upstairs neighbors on multiple occasions. The neighbor has taken several steps to ensure her children are not running, jumping, etc. in the apartment and to not cause problems. I have asked Ms....

[redacted] to help me validate her complaint by calling the office when the noise occurs, since she states she works from home during the day we could respond immediately. To this date, she has never called while she was experiencing noise. I am unable to verify the validity of her complaint to understand if it is excessive or acceptable noise for a multifamily housing unit.   I have offered Ms. [redacted] to transfer to another apartment, free of cost, to any other apartment she wants. We are 98% occupied so our available unit selection is low and she did not want anything other than her exact floor plan. I have also offered to release her from her lease without penalty and charge as she requested, but she declined to do so.   We are more than willing to work towards an acceptable resolution. We have done everything in power to address her concerns thus far.   Regards,     Jeremy W[redacted] Sr. Property Manager Spinnaker Court • Meridian Court Wingate Companies

I
find it disheartening that this resident felt they needed to email or reach out
to The Revdex.com to have items fixed within their rental
home.  We have a very user friendly on-line portal where our residents can
24 hours a day 7 days per week enter any work orders for our...

attention. 
In addition, our office is open 7 days per week with a customer service team
who could happily assist them.  Unfortunately without any work orders on
her account or knowledge of any issues within the home, we cannot react
appropriately.  
  
As to the assertion they are being harassed, I would again
encourage this resident to reach out to our very knowledgeable and helpful
staff we have here for assistance.  I have no doubt we can reach an amicable
resolution that follows the terms and conditions of her lease agreement.  
As the new manager of this location, I will be reaching out to the
resident to see if I can offer assistance.    Lisa G[redacted]Community ManagerSpinnaker Portfolio

Complaint: [redacted]
I am rejecting this response because: our issue is two parts. First issue is the maintenance complaint which we clearly informed them of on their move-in inspection sheet provided by the management on 5/24/15 and it was not completed. Secondly, we have an issue with their approach about penalizing us about complaints without investigation or proof of wrong doing.  We feel like we are being harassed because complaints are being made that are not valid and we are powerless to defend ourselves because they do not take the time to verify the complaint before penalizing us. 
Sincerely,
[redacted]

Review: On 3/7/15, I dined at Citrus restaurant. I had never been there before, but when I got there, I realized that the lot was full and much of the surrounding parking spots belonged to apartments. I saw spots that were clearly marked as "Residents Only".

I finally found a small lot that appeared safe. I saw a [redacted] and a [redacted], both of which were closed. The lot was full and there were no signs, and I saw that the apartments were across the street. I was towed anyway, and had to pay $132.94, in cash, to get my car back.

The [redacted] employee informed me that there was a Tow Away sign, but that sign was on the main road, near the bank. I entered the lot from the back end and there were no signs.

When I realized my car had been towed, there were 2 tow trucks in that lot, towing cars away.

I called [redacted] on March 11. I was informed that they were just "doing their job"; that Spinnaker Properties called them to tow away the cars that were parked on their property. However, I believe they have a duty to make sure that the cars are properly warned before towing. I believe that Spinnaker Properties has an arrangement with Roberts. It is completely UNFAIR to tow cars without properly warning them that they are in a Tow Away Zone.Desired Settlement: I want a full refund of the $132.94 I had to spend to get my car back.

Business

Response:

My name is [redacted] and I am the Resident Services Coordinator here at Spinnaker Apartments. Thank you for reaching out to us about the complaint that was made on 3/12/15. I see the complaint is in reference to our designated resident parking lot. I do apologize for any inconvenience this caused Mrs. [redacted], however our entrance and exits to our resident lots are clearly marked. In order to protect our residents and allow them the use of this private lot , we require all residents to display a parking sticker on their cars as the lot is clearly stated “permit parking only” after the hours of 6pm. Roberts was granted permission to tow from the lot all cars with no parking permits as stated by the parking signs. In regards to the towing we do not profit in any way other than our residents happiness. As I understand the inconvenience of the towing on Mrs. [redacted]’s, I also understand the inconveniences my residents have faced coming home from work with nowhere to park before the permit parking had been executed. Please let me know if you would need any further documentation on my behalf and thank you again for reaching out to us. Thank you [redacted] |Resident Services Coordinator Spinnaker Portfolio | [redacted] o [redacted]

Review: I am making a complaint against this management agency due to failure to fix requested repairs in the home and failure to abide by the lease agreement in addressing Request,repairs and malfunctions. I am also making a complaint against the management company for failure to abide by the prohibited conduct section of the lease. They have not maintained an environment that allows me and my family to not be disrupted, harassed and without our comforts and rights being disturbed.Desired Settlement: I would like the my requested repairs be addressed and fixed. I would also like them to stop sending us warning notices. Without proper proof, investigation and without speaking to us. I would not liked to be penalized for unsubstantiated allegations.

Business

Response:

I

find it disheartening that this resident felt they needed to email or reach out

to The Revdex.com to have items fixed within their rental

home. We have a very user friendly on-line portal where our residents can

24 hours a day 7 days per week enter any work orders for our attention.

In addition, our office is open 7 days per week with a customer service team

who could happily assist them. Unfortunately without any work orders on

her account or knowledge of any issues within the home, we cannot react

appropriately.

As to the assertion they are being harassed, I would again

encourage this resident to reach out to our very knowledgeable and helpful

staff we have here for assistance. I have no doubt we can reach an amicable

resolution that follows the terms and conditions of her lease agreement.

As the new manager of this location, I will be reaching out to the

resident to see if I can offer assistance. Lisa G[redacted]Community ManagerSpinnaker Portfolio

Consumer

Response:

Review: [redacted]

I am rejecting this response because: our issue is two parts. First issue is the maintenance complaint which we clearly informed them of on their move-in inspection sheet provided by the management on 5/24/15 and it was not completed. Secondly, we have an issue with their approach about penalizing us about complaints without investigation or proof of wrong doing. We feel like we are being harassed because complaints are being made that are not valid and we are powerless to defend ourselves because they do not take the time to verify the complaint before penalizing us.