Spinnaker Resorts, Inc.

Complaint[redacted]
I am rejecting this response because:90,000 total borrowed; became 104,000 total current payoff does not equal 5 %APRthat is triple and not as  stated and promised from initial agreement.5 %(rough)so why didn’t HCC just ask to see the busy [redacted] Evidence of Business insurance which He clearly had In full force and effect since Juky 2017.HCC didn’t care to because its not in HCC and [redacted] best interest to care or ask ; just add on charges and then force me to prove,why /how  in the year of  our lord  2018 must HCC still rely on primitive forms of communication XThey  have computer no banking? Direct deposit can only be  instituted but the lack of communicatio  access fails by today’s banking standards: this puts the customer at a disadvantage whenthey need to plead their case. Why HCC or [redacted]  so reluctant to give back hard working [redacted] double insurance chargeswhen fine print was clearly not made apparent to the [redacted] nor the stated opportunity or waring to nor produce evidence would result in double insurance charges.Suppotive of sneaky claim.All communications from bank are on paper statementswithout any abilities to log on and update account in real time.its probably safe to say they their weakness in communication puts the customer at unfair disadvantage    
Regards,
[redacted]

Highland Capital Corporation (HCC) is responding to a complaint to the Revdex.com initiated by [redacted] on 3/9/18.   The ID# is [redacted]   There was a follow-up complaint by [redacted] on March 20, 2018.   As clearly stated in our initial response on 3/16/18, [redacted] entered into a noncancelable Master Lease Agreement.  (HCC will supply the document upon written authorization from [redacted], as privacy laws will not permit HCC to release the information at this time.)  The payments are fixed for the term of the lease and are not broken out between principle and interest.  This agreement is not a loan.   Please note the following terms:   Contract # [redacted]      Amount Financed = $18,428.79 ($16,715.46 plus $1,713.33 Sales Taxes)                                      Term =   87 Months                                      Monthl...⇄ Payments = 1 @ $463.55, 3 @ $0.00, 83 @ $262.48 (incl. applicable taxes)                                      Residu...⇄ = $1.00 plus applicable taxes                               Contract # [redacted]     Amount Financed = $29,216.25 ($26,500.00 plus $2,716.25 Sales Taxes)                                      Term =   87 Months                                      Monthl...⇄ Payments = 3 @ $0.00, 84 @ $420.71 (incl. applicable taxes)                                      Residu...⇄ = $1.00 plus applicable taxes    Contract # [redacted]     Amount Financed = $43,058.99 ($39,055.77 plus $4,003.22 Sales Taxes)                                      Term =   87 Months                                      Monthl...⇄ Payments = 3 @ $0.00, 84 @ $620.12 (incl. applicable taxes)                                      Residu...⇄ = $1.00 plus applicable taxes   The total amount financed for the three contracts was $90,704.03 (includes Sales Taxes paid).   If [redacted] wishes to terminate the contracts, he may send a check to HCC for $102,902.01, which covers the remaining contractual obligation.  The breakout is as follows:   Contract # [redacted]       78 Remaining Payments @ $262.48           $20,473.44                                       Resi...⇄                1.00                                       Buyo...⇄ good thru 4/18/18                         $20,474.44   Contract # [redacted]       79 Remaining Payments @ 420.71             $33,236.09                                       UCC Termination Fee                                       100.00                                       Resi...⇄                                         ...⇄ 1.00                                       Buyo...⇄ good thru 4/18/18                         $33,337.09   Contract # [redacted]       79 Remaining Payments @ 620.12             $48,989.48                                       UCC Termination Fee                                       100.00                                       Resi...⇄ 1.00                                       Buyo...⇄ good thru 4/18/18                         $49,090.48     As previously indicated with regards to the Insurance charges, please see the Master Lease Agreement, Section 9. Insurance.  (HCC will supply the document upon written authorization from [redacted], as privacy laws will not permit HCC to release the information at this time.)  “If Lessee fails to maintain such insurance, or fails to provide Lessor with evidence of such insurance within 30 days of our request, Lessor may, but is not obligated to, obtain insurance in such forms and amounts as Lessor deems reasonable to protect Lessor’s interests and which does not name Lessee as an insured. “   The agreement was signed by [redacted] on 7/18/17. There are no fine print sections of the finance agreement.  Monthly statements were sent to [redacted] clearly indicating the monthly charges.  Various letters were sent by American Lease Insurance (ALI) beginning on 7/21/17 to obtain sufficient proof of insurance (naming  HCC as additional insured and as loss payee) from [redacted].  The equipment was insured thru ALI from 9/17 thru 1/18.  Sufficient proof of insurance was received on 1/29/18.  Therefore, HCC is unable to refund [redacted]’s insurance charges.   Highland Capital Corporation is a reputable finance company for medical practices and refutes the claims alleged by [redacted].   We do not charge our customers “Sneaky Double Insurance Charges” and our terms and conditions are clearly stated in our finance agreements.  A “Huge amount of money” has not been added to his principal amount borrowed.   In addition, HCC, as well as our insurance agent, ALI, has addressed [redacted]’s requests.    HCC proudly serves over 12,000 customers on a monthly basis with the highest level of service in the industry.   If you would like further clarification for any of the items above, please let us know.   Sincerely,   Highland Capital Corporation

Highland Capital Corporation (HCC) is responding to a complaint to the Revdex.com initiated by [redacted] on 3/9/18.   The ID# is [redacted]   [redacted] completed a credit application indicating his choice of financing, $100,000.00 for 8 months at...

$1,440.00/month.  He was credit approved.  (HCC will supply the document upon written authorization from [redacted], as privacy laws will not permit HCC to release the information at this time.)   [redacted] entered into a Master Lease Agreement on 7/18/17 with Highland Capital Corporation (HCC).  This is a noncancelable agreement.  (HCC will supply the document upon written authorization from [redacted], as privacy laws will not permit HCC to release the information at this time.)  Please note the following information regarding the contracts referenced below:  [redacted] [redacted]      Amount Financed = $18,428.79 ($16,715.46 plus $1,713.33 Sales Taxes)                                      Term =   87 Months                                      Monthl...⇄ Payments = 1 @ $463.55, 3 @ $0.00, 83 @ $262.48 (incl. applicable taxes)                                      Residu...⇄ = $1.00 plus applicable taxes                               Contract # [redacted]     Amount Financed = $29,216.25 ($26,500.00 plus $2,716.25 Sales Taxes)                                      Term =   87 Months                                      Monthly Payments = 3 @ $0.00, 84 @ $420.71 (incl. applicable taxes)                                      Residu...⇄ = $1.00 plus applicable taxes    Contract # [redacted]     Amount Financed = $43,058.99 ($39,055.77 plus $4,003.22 Sales Taxes)                                      Term =   87 Months                                      Monthl...⇄ Payments = 3 @ $0.00, 84 @ $620.12 (incl. applicable taxes)                                      Residu...⇄ = $1.00 plus applicable taxes   The total amount financed for the three contracts was $90,704.03 (includes Sales Taxes paid).   After the finance documents were signed by both parties and an order was placed with [redacted], the client refused some of the equipment.  (HCC will supply the document upon written authorization from [redacted], as privacy laws will not permit HCC to release the information at this time.)  An accommodation to the client was granted and the monthly payments were adjusted accordingly.   On 2/20/18, HCC provided payoff quotes for the three (3) contracts.  The payoff quotes detail the amount due for the remaining contractual obligation.  (HCC will supply the document upon written authorization from [redacted], as privacy laws will not permit HCC to release the information at this time.)  The payoff quotes for the contracts are as follows:   Contract #           Amount Due      Good Thru [redacted]               [redacted]        [redacted]               [redacted]        [redacted]               [redacted]        [redacted]
                            [redacted]   Our customer referred to “Sneaky double Insurance charges”.  Per the Master Lease Agreement dated 7/18/17, insurance requirements are clearly stated in Section 9 Insurance (Page 2 of the Master Lease Agreement No. [redacted], signed by the customer on 7/18/17.  (HCC will supply the document upon written authorization from [redacted], as privacy laws will not permit HCC to release the information at this time.) Per our agent American Lease Insurance (ALI), notifications were sent several times to the customer in order to obtain sufficient proof of insurance as part of our standard business practice since 7/18/17.  (HCC will supply the document upon written authorization from [redacted], as privacy laws will not permit HCC to release the information at this time.)  ALI received proper proof of insurance on 1/29/18.  Therefore, a refund of insurance charges prior to 1/29/18 was denied.  The Payment History report will clearly indicate all payments and how they were applied.  (HCC will supply the document upon written authorization from [redacted], as privacy laws will not permit HCC to release the information at this time.)     Highland Capital Corporation is a reputable finance company for medical practices and refutes the claims alleged by [redacted].  We do not charge our customers “Sneaky Double Insurance Charges” and our terms and conditions are clearly stated in our finance agreements.  A “Huge amount of money” has not been added to his principal amount borrowed.   In addition, HCC, as well as our insurance agent, ALI, has addressed [redacted]’s requests.    HCC proudly serves over 12,000 customers on a monthly basis with the highest level of service in the industry.   If you would like further clarification for any of the items above, please let us know.   Sincerely,   Highland Capital Corporation