Spire Recovery Solutions LLC

Spire Recovery Solutions takes any complaint received by our agency as a serious matter.  We will conduct a through investigation of the allegations and perform whatever remediation if any that may be required.  We have reviewed the account notes and found that [redacted] refused to...

properly identify them self on two prior occasions.  The party of interest stated that Angel was a male and later as a female.  During the prior communications the consumer hung up on the agent. FDCPA states that we cannot divulge personal information to anyone except the party of interest.  The consumer became argumentative and the agent discontinued the conversation. Spire Recovery Solutions has honored the consumer's request and status the account as Cease and Desist.  All phone numbers have been removed from the file and no further communications shall be attempted. The business additionally responded to Revdex.com to state" we will be informing our client and current creditor of this account to aid and prevent future calls regarding the matter."

Spire Recovery Solutions, LLC (SRS) is in receipt of
complaint ID: [redacted] received by email on 10/16/2015.
SRS is a...

legitimate third party collection agency that
collects debt nationally for our clients on a contingent basis.  Our office had direct communication with Mrs.
[redacted] on 10/15/2015 at 3:40PM EST, per law we are required to verify who we
are speaking to before disclosing information by verifying personal information
which done and confirmed by Mrs. [redacted]. SRS did refuse to provide a validation
of debt to Mrs. [redacted], in fact our agent informed Mrs. [redacted] of the address
on file for her she stated that was not a current address. All of SRS
collection agents and management are required to pass initial training and
monthly retesting of state and federal regulation surrounding the collection
process. If an SRS agent is found to be in violation of company, state or
federal law their employment will be negatively impacted.
In accordance with company policy when a complaint is
received the account in question is placed in a locked status preventing
further collection efforts. In addition, we will head the requests of Mrs.
[redacted] and remove all phone numbers from the account as an extra measure. We apologize
for the dissatisfied experience Mrs. [redacted] felt she has had with our company
and would like to bring closure to this matter. If Mrs. [redacted] needs any
further assistance she can contact our office and request to speak with a
supervisor at ###-###-####.
If the consumer has any further questions or concerns we
encourage them to contact our customer complaint service number at ###-###-#### or by email [redacted].
Consumers may also request assistance via web through our “Resolution Center”
tab at www.spirerecoverysolutions.com
This response contains confidential information such as
names, account numbers and creditors contained within [ ], please ensure all
the aforementioned data is masked.
Sincerely,
Compliance ManagementSpire Recovery Solutions, LLC

RevDex.com
100
Bryant Woods South
Amherst,
NY 14228
Complaint
ID [redacted]
 
Spire
Recovery Solutions, LLC (SRS) is in receipt of complaint ID: [redacted] by email
on 6/10/2015.
 
SRS
is a third party collection agency that collects nationally on past...

due
accounts for our clients. We strive to provide a positive customer experience
during the collection process for our consumers. Any and all complaints lodged
against SRS are taken very seriously and investigated for misconduct.
 
At
this time we do have an account in our office for Mrs. [redacted] with [[redacted], LLC] ending in [redacted]. In accordance with company policy this
account has been placed in a CEASE & DESIST status, in additional all phone
numbers have been removed to ensure no further collection efforts take place. 
 
In
regards to the conversation that Mrs. [redacted] had with our company the term “bad
check” was never used and is prohibited and against company policy. We do
apologize for the dissatisfied experience Mrs. [redacted] feels she had with our
company during the collection process. SRS would like to bring closure to this
matter and offer the following; If Mrs. [redacted] would like to contact a floor
manager at ###-###-#### to update her address,
we can send her proof that her account is closed and no further collection
activity will continue from our company. If Mrs. [redacted] does not contact us, please
let response serve as due notice.
 
If
the consumer has any further questions or concerns we encourage them to contact
our customer complaint service number at ###-###-#### or by email [redacted]@spirerecoverysolutions.com.
Consumers may also request assistance via web through our “Resolution Center”
tab at www.spirerecoverysolutions.com
 
 
Sincerely,
Compliance
ManagementSpire
Recovery Solutions, LLC

Spire Recovery Solutions, LLC (SRS) is in receipt of the complaint with an ID of [redacted] as of 11/17/2017 received by email.  We would like to thank you for bringing this matter to our attention and giving us an opportunity to respond.   SRS takes all complaints very seriously and have conducted an internal investigation regarding this complaint.  On 4/24/2017 our office contacted [redacted] in regards to a debt placed in our office.  She acknowledged the debt and agreed to set up a payment arrangement.  The payment was secured by a credit card scheduled to be debited on 9/08/2017.  The transaction was declined due to insufficient funds on the card.    The collector made numerous attempts to contact Ms. [redacted] in regards to her declined transaction.  Finally the collector left a message indicating that the account would be returned to the client due to a lack of cooperation.  Ms. [redacted] responded and reestablished her payment arrangement beginning on 9/16/2017. Unfortunately, that payment declined also.  There was an apparent issue with the card placed on file. A new card was placed on file on 9/18/2017 and a payment was made. Additional payments were made on 9/30/2017 and 10/14/2017.  Ms. [redacted] called the office on 10/17/2017 to offer a new credit card for payments.  The call was terminated by Ms. [redacted] prior to setting up the new credit card for payments.   We apologize for Ms. [redacted]’s stressful collections experience.  The collector informed Ms. [redacted] that the insufficient funds transaction on two occasions would result in our company annotating her account as a refusal to pay and returning her account to our client. Ms. [redacted] was informed that on occasion collection efforts escalate when the accounts are documented as a refusal to pay.   Spire Recovery Solutions prides itself on working with the consumer to resolve their loan default with several options.  Ms. [redacted] was offered a gracious 28 bi-weekly payment plan option.  The collector has been counselled about not immediately accepting the offer for $50.00 versus the $92.57 which was agreed upon.  The negotiation undoubtedly upset Ms. [redacted].    We have refunded the payments made by Ms. [redacted] and have ceased all collection activities on her account.  We have notified our client of our actions.  It is our sincere hope that our efforts will satisfy Ms. [redacted]’s concerns.   If Ms. [redacted] has any further questions or concerns we encourage her to contact our customer complaint service number at [redacted] or by email [redacted]. Consumers may also request assistance via web through our “Resolution Center” tab at www.spirerecoverysolutions.com.   Sincerely, Compliance Management Spire Recovery Solutions, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear Those are false statements being made. The first call received I answered and said hello in which the agent hung up. When I called him back, the agent confirmed he heard me but hung up on me because HE thought Angel was a man's name. I have never spoken to anyone in this company prior.    I confirmed my identity name and dob and discussed the account in question, but when HE was asked questions he refused to answer directly. The call will clearly state that because "all calls are recorded".  Remove me from your call list. 
Regards,
[redacted]