Spire

Tell us why here Laclede Gas Company Community Services Department Revdex.com Received 9/22/ CASD Investigator: [redacted] ***_____________________________________________________________________________...⇄ Customer Info: Account ID: [redacted] Complaint ID: [redacted] Rate: GH Residential ________________________________________________________________________________...⇄ / Resolution: Mr [redacted] filed a complaint with the Revdex.com on 9/22/Mr [redacted] states he contacted Laclede Gas in July of to establish gas service under his company’s name at [redacted] **and indicated the forwarding address for the bills were to go to [redacted] **Mr [redacted] states he received a phone call in February from an automated call that he had an outstanding bill in the amount of $Mr [redacted] contends he was not aware of any outstanding billsHe contacted the company and after investigation it was found the outstanding bill of $was from [redacted] ** Account Details: On 6/30/Mr [redacted] called into the office and requested gas established in his company’s name effective 7/1/Mr [redacted] did request that all bills be forwarded to his P.OBOX.Due to the fault of the representative, he noted in the computer the forwarding address for billing however he did not complete the transaction into the system to correctly enter the forwarding addressBills were rendered to the service address in the company’s name effective 7/1/2016.On 12/27/a representative from the business called in to inquire about the account balanceThe total amount of $During this call, no mention was made no bills were being received or confirm that billing should have stopped or to confirm if new tenant called to obtain services NOTE: Spire does acknowledge the representative failed to properly enter the forwarding address into the system correctlyIt is also the responsibility of the customer to contact the office when they are not receiving monthly billing statements and to schedule a stop service or to call and confirm a new party as called to assume responsibility for billing A payment of $was received on 6/23/reducing the balance to $We are holding MrA’s__ company responsible for the bill unless the new party calls and assumes responsibility for the billGas services have been provided to the address at [redacted] and the company will be more than happy to complete a name change and correct the bill once the responsible party callsUntil this is done we show that Mr [redacted] called the office to start services but did not contact the office to stop the service/billing We have coached the representative who took the request to start service in June and gone over the proper procedure to add/enter forwarding address for billing purposes Distribution: [redacted] , Revdex.com, FileTHIS REPORT CONTAINS SPECIFIC CONFIDENTIAL CUSTOMER INFORMATION

Ms [redacted] filed a complaint with the Revdex.com stating the following: She has a rental property at [redacted] ***Her tenants were moving out and called Laclede Gas on 01/3/to have the gas established at their new addressMs***_ called on 01/04/to have the gas bill put in her name; she spoke to a Representative ( [redacted] ) who advised her that before she could switch the gas to Ms***_’s name she had to pay a past due bill in the amount of $ She paid the past due amount and was advised that there would be a $initiation fee and no one needed to be at the property On 01/07/she went to the property to do a walk through and check on the property; the house was cold inside so she called the gas company and was told that the gas was turned off instead of transferring to her name The Representative scheduled for a technician to come out to turn the gas back on; the technician checked and lit the furnace; he checked the hot water heater but did not light it Ms***__ was not aware that when he went to the laundry room he had turned the water off on one of the coldest days of the yearShe returned to the property on Sunday 01/08/and found that the pipes had busted from freezing; the carpet on the lower level and the mini blinds were ruined Ms***_ believes that the gas should never have been shut off and the technician should not have turned off the water She called the claims person [redacted] and sent him a letter showing the amount she had to pay for the damages and explained that her tenant that were scheduled to move in was unable to move in She has not heard back from *** To resolve her complaint, Ms [redacted] wants the Company to reimburse her due to this being Laclede Gas negligence Upon receipt of the complaint I forwarded Ms***_’s concerns to [redacted] in the Claims Department and he stated that the gas was off when she called on 01/04/ The damage did not happen until after the gas was turned on and the technician did not light the water heater due to no water Investigation Details: My investigation of Ms***’s complaint revealed the following: · On 12/01/16, the previous tenant Ms [redacted] called and scheduled to stop service at [redacted] on 01/03/· On 01/03/17, the gas service was turned off per Ms***’s request· On 01/04/17, Ms***__ called to turn the service on at [redacted] *** The Representative advised her to pay her past due balance of $144.88; Ms***_ paid the past due charges These charges are for her current residence at [redacted] The Representative advised her of the $initiation fee and scheduled the appointment for 01/05/I listened to the call and the Representative advised her incorrectly that she did not have to be home since the meter was outside Ms***_ advised her that the water was off and she did not want the pipes to bust; the Representative advised her that she would put her number on the ticket in case the technician had issues· On 01/05/17, the turn on was cancelled due to the technician needing access to the inside (appliances) he called Ms [redacted] but there was no answer He left a tag on the door advising her to call to reschedule· On 01/07/17, Ms***_ called Customer Service upset that she was told she did not need to be at the premise for the turn on The Representative spoke to a Supervisor who placed the order on the emergency board· On 01/07/17, the technician arrived and noted on his ticket that he lit the furnace but did not turn on the water heater because the water was off· On 01/09/17, Ms***__ contacted the Customer Service Department and advised the Representative that her pipes had busted because the technician left the water heater off The Representative advised her that the water heart was off due to no water Ms [redacted] requested to be reimbursed so the Representative provided her with the phone number to the Claims Department· On 01/11/17, Ms***_ contacted the Customer Service department and advised them she had not heard from anyone in claims The Representative sent a request to have someone from claims contact Ms***_· On 01/23/17, another request was sent to claims to contact Ms***__· On 02/03/17, Ms***_ called again to check on the status of her claim but hung up while the Representative was checking· On 03/24/17, Ms***_ filed a complaint with the Revdex.com The Claims Manager spoke to Ms***_ on 04/04/and settled for $1,since she was incorrectly advised by the Representative that no one needed to be home for the start service Distribution: [redacted] , Revdex.com, File THIS REPORT CONTAINS SPECIFIC CONFIDENTIAL CUSTOMER INFORMATION

Spire Community Services Department Revdex.com Received 12/05/ CASD Investigator: [redacted] ________________________________________________________________________________...⇄ Customer Info: Account ID: [redacted] Complaint ID: [redacted] Rate: GH Residential ________________________________________________________________________________...⇄ Comments / Resolution: MrH____ filed a complaint with the Revdex.com stating he sold his house, closed with buyer taking possession on 10/31/ He called the gas company on 10/27/to have gas taken out of his name effective 11/01/MrH_____ received his final bill showing the account closed 11/06/He spoke to a Representative that advised him there was no availability for 11/01/so the account closed the next available date which was 11/06/MrH____ states he should not be expected to pay gas service for days on a place that he did not own A review of Company records revealed the following: On 10/27/17, MrH_____ called in and the Representative noted the call dropped.On 10/27/17, MrH______ went on line and requested the service stop on 11/01/17.On 10/27/17, MrH_____ called back to verify the stop service was entered The Representative advised him that the new owner had called and requested the service be transferred to her NOTE: The Representative should have advised MrH_____ that the new owner requested the service transfer 11/09/and close the account for MrH____ the date he requested This has been forwarded to quality Assurance for coaching On 11/27/17, a final bill was rendered in the amount of $for service from 10/27/to 11/06/17.On 12/04/17, MrH____ contacted customer service regarding his bill He advised the Representative that his service should have stopped 11/01/The Representative had a Supervisor review the account and the Supervisor stated there were no available appointments for 11/01/was the reason.On 12/05/17, MrH_____ filed a complaint with the Revdex.com.On 12/05/17, I requested a corrected final bill reflecting a stop date of 11/01/ The correction was made lowering the amount due to $ On 12/05/17, I spoke to MrH____ and apologized for the inconvenience I advised him of the above findings and explained that a corrected final bill is being mailed to him reflecting an amount due of $ MrH____ thanked me for having his account corrected Distribution: [redacted] , Revdex.com, File THIS REPORT CONTAINS SPECIFIC CONFIDENTIAL CUSTOMER INFORMATION

Laclede Gas Company Community Services Department Revdex.com CASD Investigator: [redacted] 4/28/___________________________________________________________________________...⇄ Customer Info: Account ID: [redacted] Complaint ID: [redacted] Rate: GH Residential ___________________________________________________________________________ Comments / Resolution: Ms [redacted] contacted the Revdex.com and complained of the following: · She received a disconnection notice in the mail on 4/26/at 5:PM; she opened the mail in her office on 4/27/at 9:AM and while logging on to the website to pay the disconnection amount of $157.72, she received a knock at the door and someone was there to disconnect the service· She claims the disconnection date was on 4/25/16, an entire day before the receipt of the notice letter· She contacted the Company to beg for assistance and was told that the letter wasn’t a notice; it’s just to inform · She claimed that the CSR treated her rudely, was unhelpful and also was wrong about what was stated in the letter because the letter states to go on line and pay the bill prior to the 26th; which was impossible, because she did not receive the letter until the 26th The CSR also advised her to call the post office to see if her mail could be delivered faster so that the Company can mail their notices from upstate New York four days before shut off and expect for people to receive and pay· Ms [redacted] states by law, the Company has to send so many notices and a final letter/opportunity; but she believes the Company delays the letter so that customers don’t receive it in time· She was told before her service could be restored, she has to pay $521.00, which is a $deposit, a $reconnection fee and double the amount due of $ To resolve her complaint, she wants credit for the $reconnection fee because she believes the letter not sent in ample time for her to pay her bill She also wants the $deposit refunded to her because she has been a customer for over yearsInvestigation Results: As of 3/18/16, Ms***’s accumulated gas account balance due was $The last payment received on the account was $on 3/15/16; prior to that, she paid $on 1/15/On 4/11/16, the severance process was started on Ms***’s account; a notice was mailed warning that her service would be disconnected unless a minimum payment of $was received on or after 4/25/ On 4/19/16, a bill was rendered reflecting an accumulated gas account balance due of $ This bill included a message warning that the service was in threat of being disconnected for non-paymentOn 4/20/16, a 96-Hour notice was placed in the mailed warning that the service was still in threat of being disconnected for non-payment and to avoid disconnection, a payment of at least the disconnection amount must be received on or before the disconnection date of 4/25/On 4/27/16, the service was disconnected for non-payment After the service was disconnected, Ms [redacted] contacted the Customer Service Department and inquired about the amount needed to restore the service and the CSR correctly advised her that she would have to pay a $deposit, a $reconnection fee and of her gas balance in advance before her service would be reconnected Note: Effective 4/1/16, the Company’s policy for service restoration outside of the CWR period was changed in that all customers are required to pay advance deposits, the reconnection fee and 80% of their bills before their gas service is restoredMs [redacted] spoke to a Supervisor regarding the disconnection of her service and when he Supervisor reiterated the above information to her; Ms [redacted] stated that she received the notice the previous night and did not open it until the AM which by then, was too late for her stop the disconnection The Supervisor clarified that two other notices were issued prior to the final notice; however, Ms [redacted] stated that she was out of town and did not receive the prior notices The Supervisor reiterated the tuamount to Ms [redacted] but she continued to argue that she did not receive advance notification of the disconnection After Ms [redacted] continued to argue about the timeliness of the final notice, the Supervisor suggested that she discuss the delay in receiving her mail with the postal service; she also advised Ms [redacted] that she also has the option of receiving her bills electronically The call ended after the Supervisor explained that a lesser amount could not be paid for the reconnectionNote: While the Supervisor was stern regarding the amount needed for the reconnection of the gas service, she did not speak rudely to Ms***_As the CASD is satisfied with the Customer Service Department’s handling of this complaint, Ms [redacted] was not contacted Also, her request for a refund of the deposit and reconnection fee is denied because it’s not warranted Distribution: [redacted] , Revdex.com, File THIS REPORT CONTAINS SPECIFIC CONFIDENTIAL CUSTOMER INFORMATION

Complaint: [redacted] I am rejecting this response because: #Laclede sent the bill to the incorrect addressI did not have any knowledge of the bill#When I called in to established services to this address, I had called to activate multiple units with in the same buildingHowever, due to previous past due balances (of former account holder) representative was not able to transfer services to my company name on that callTherefore, there was very few reasons for my company to assume that Laclede had even transferred the service to that unitUnit was vacant, so and it was summer time, there was no reason for us to check the Gas service#When I received the call on February of 2017, I have immediately called LacledeI have informed Laclede that tenant moved in 12/1/I have even disputed the amount because the bill was sent to incorrect addressHowever, Laclede decided to switch the service to tenant's name even with the dispute in place#It is very strange practice that when I called to activate services on my company name, I was unsuccessful on switching on all the units due to a delinquent balance from a previous person on the specific addressHowever, for some reason tenant could do just that without even verifying the actual move in date#After discovering the existence of the account, I have offered to send in the signed lease of the tenant as a proofHowever, Laclede decided not to accept that#While there are accounts that gets disconnected within days from the due date for nonpayment, Laclede had decided keep this account active for months running (as of Feb 2017) with over $past due#I have paid my part of the usage regardless of the bill being sent to incorrect addressI should not be responsible for paying someone else's bill because of mistakes made by Laclede# it is impossible for me to recall my conversation with Laclede back in December (as mentioned on the response); I have called Laclede frequently as I have had lots of account with LacledeI was not even aware of the existence of this specific account during that time, so I do not see any reason for any discussion regarding this specific accountMy company had services at multiple addresses including other units in the same buildingAll the bill has been paid and there was not any dispute on any of those billsIf I was aware of that bill in December as Laclede claiming, I would have not had to spent hours of my time disputing this billIn an ordinary situation (such as single account subscriber or a house hold bill) I would agree with Laclede that I should have called and inquire regarding the billHowever, when Laclede was unable to switch all the requested units when we called in, and I did not receive the statement, there was no reason what so ever for me inquire regarding a specific account statementEspecially when we have multiple address and multiple units that we are constantly activating and disconnectingHowever, I did called Laclede on other accounts plenty of times, and this past due account was never brought upTherefore, I am decline to agree that my company was responsible for inquiring about a bill that my company had no reason to believe ever openedSincerely, [redacted] ***

Laclede Gas Company Community Services Department Revdex.com Received 9/5/ CASD Investigator: [redacted] ***_____________________________________________________________________________...⇄ Customer Info: Account ID: [redacted] Complaint ID: [redacted] Rate: GH Residential ________________________________________________________________________________...⇄ / Resolution: Mr [redacted] filed a MPSC complaint on 9/5/which states his gas service was disconnected on 8/10/and remains disconnectedMr [redacted] claims the disconnection notice gave him until 8/11/to make payment and his payment was made on 8/10/17, however his services was still disconnectedMr [redacted] states Laclede Gas now wants to add $deposit with the first bill after service is reconnected but Mr [redacted] believes he will be back in the same situationMr [redacted] contends he can pay past due plus the reconnection fee but wants deposit waived so he won’t get disconnected againMr [redacted] requests disconnection investigated Account Details: On 6/20/a bill was mailed to Mr [redacted] in the amount of $281.70, the amount due under the cold weather rule budget payment plan arrangement was $This amount was due on 7/5/and delinquent on 7/12/ On 7/20/a bill was rendered to Mr [redacted] in the amount of $for the full balance, however only $was due for his cold weather rule budget payment agreementThis amount was due on 8/4/and delinquent on 8/11/This bill included an IMPORTANT MESSAGE which stated: Attention-Your account is currently past duePlease pay immediately to avoid additional late fees or collection activityIf you have made a payment, please disregard this messageThank youOn 7/21/a URGENT NOTICE:PAYMENT NEEDED TO PREVENT SERVICE DISCONNECTION NOTICE was mailed to Mr***This letter stated: once your natural gas service is turned off, we can only restore service after you have made an advance payment that included your amount due and more than $in security deposits and reconnection fees.On 7/31/a FINAL DISCONNECTION NOTICE was sent to Mr***_ which read the balance due was $and the amount to avoid disconnection of the service by 8/4/would be $188.57.On 8/4/a payment of $was received.On 8/10/a technician was routed to the address to disconnect the service for nonpayment.Mr [redacted] contacted our office on 8/10/and was advised the amount to restore the service is $which is 80% of his gas balance of $($rounding to the nearest dollar) + (deposit) $340.00, the $reconnection fee was to be billed on his first bill after the service was restoredMr [redacted] was not happy with this and used vulgar language and continued to do so after being asked to refrain from such languageMr [redacted] called back and was given the same amount to restore the services $but was advised the remaining 20% unpaid balance could be set up on a month payment arrange with current charges billed to him after the services were reinstated Note: Considering the prior payment history on [redacted] ***’s account ( [redacted] ) I am willing to accept $to restore the gas service and bill the $reconnection fee and waive the $deposit as a courtesy Distribution: [redacted] , Revdex.com, FileTHIS REPORT CONTAINS SPECIFIC CONFIDENTIAL CUSTOMER INFORMATION

Laclede Gas Company Community Services Department Revdex.com Received 06/21/ CASD Investigator: [redacted] ________________________________________________________________________________...⇄ Customer Info: Account ID: [redacted] Complaint ID: [redacted] Rate: GH Residential ________________________________________________________________________________...⇄ Comments / Resolution: Ms [redacted] filed a complaint with the Revdex.com stating her situation occurred in when Laclede Gas installed new pipes in her neighborhood The Company failed to hook up new pipe to the furnace inside her home and when her gas service was restored they assumed the gas was flowing through the house but did not realize it was not resulting in her pipes freezing busting out the ceiling in the Dining room Ms***_ spoke to a Claims manager on several occasions and provided him with the documents he requested but has not heard back from him Ms [redacted] spoke to his secretary months ago who assured her he would call her or e-mail her and she still has not heard back from him Ms [redacted] has called over times over the past months and this matter still has not been resolved She feels this is very lack in the Company and shows how undesirable it is to work with a Corporate Company such as Laclede/Spire To resolve her complaint she wants her pipes repaired She has submitted bids from different contractors ($850.00, $and $1,275.00) Upon receipt of the complaint I forwarded Ms***_’s concerns to [redacted] in the Claims Department and the Regional Customer Service Coordinator who reviewed the account and stated that this home is located in a Cast Iron Replacement Area and was vacant during the time the piping was being replaced When Ms***_ called in for a turn on; there was no electric and the boiler did not come on for the technician Account Details: 04/24/15, the gas service at [redacted] was disconnected for Non-Payment01/05/16, the gas was turned on, the water heater and range were working but the boiler was left off due to no power The service was on the old main which still had the capacity to support the water heater 02/05/16, Construction & Maintenance abandon the main not realizing gas had been established for this address02/08/16, the gas service was unable to be restored due to the meter needed to be relocated outside02/09/16, the meter was relocated outside, water heater was left off due to no water, range was left off but the boiler was turned on On 06/30/17, [redacted] spoke to Ms***_ he stated that follow up could have been better on his partThey agreed to settle for $890.00; he stated that the property is not in Ms***_ name and once she provides proof of ownership he will send her a check for the $for the repairs Distribution: [redacted] , Revdex.com, File THIS REPORT CONTAINS SPECIFIC CONFIDENTIAL CUSTOMER INFORMATION

Tell us why here Spire Community Services Department Revdex.com Received 1/10/ CASD Investigator: [redacted] ***_____________________________________________________________________________...⇄ Customer Info: Account ID: [redacted] Complaint ID: [redacted] Rate: GH Residential ________________________________________________________________________________...⇄ / Resolution:MsS­__filed a complaint with the Revdex.com because Spire disconnected the services to one of the units at her four family flats resulting in frozen pipes and property damageMsS__ is seeking compensation for the cost of repairs Upon receipt of the complaint, I called MsS__ and left a message asking that she return my call to discuss her complaintAccount Details: On 1/2/18, a representative in our back office routed an emergency technician to the address to investigate a potential hazard due to spiked readsRecords indicated CCF of gas was consumed in one day from (12/31/17-1/1/18) The technician arrived on site and found no access inside, the gas service was cut at the curb for safetyNote: A spiked read is considered a hazard, which must be investigated as an emergencyAs a hazard, if the customer is not home for access gas service will be disconnected for safety purposesOn 1/4/18, MsS__ called in to report she had no gasAn emergency technician was routed to the address to restore the gas serviceThe inspection indicated the furnace was ok, the water heater was left off due to no waterOn 1/08/18, MsS__ contacted the office to report her gas was disconnected, resulting in frozen pipes and she requested to speak with a supervisorThe representative informed her complaint would be referred to our claims department for reimbursement of repairs and a return call would be made within hours and a return call from a supervisor would be 24/hoursOn 1/09/18, the supervisor returned MsS__’s call, who requested the CEO’s phone numberShe was informed this information could not be providedAn email was sent to the claims department to contact MsS__ right away and another supervisor call back request was enteredOn 1/9/18, the claims manager attempted to reach MsS__ but to no availA message was left for a call backOn 1/10/18, MsS__ called the office and reported the 1st floor’s water heater was turned off and she requested to have someone come out to relight the pilot of the water heaterOn 1/11/18, MsS__ called the office and requested her pilot lit to her water heaterShe also stated she made a prior complaint regarding her services being disconnected and her pipes freezing and bursting and she has yet to receive a return call.On 1/11/18, the supervisor attempt to contact MsS__, she left a voicemail, indicating her service was disconnected for safety reasons and currently her account was in threat of disconnectionIf the temperature is degrees are warmer for hours or more, she would be in danger of being disconnectedShe advised MsS__ to make a payment to avoid interruptionOn 1/12/18, MsS__ called the office regarding the supervisor message which was left the day prior and was informed her services were disconnected for safety reasonsMsS__ expressed her satisfaction with the noted remarks on her account which indicated her gas was disconnected for safety instead of account being noted her pipes froze and burstMsS__ threatened to call the Revdex.com and disconnected the callOn 1/16/18, a complaint was filed with the Revdex.com.On 1/25/18, the claims manager attempted to reach MsS__ again regarding her claimA voicemail was left requesting a call back The claims department is looking to review proof of damageAt this time they have not been able to make contact to discuss THIS REPORT CONTAINS SPECIFIC CONFIDENTIAL CUSTOMER INFORMATION

Good evening, I am investigating [redacted] account and concerns immediately Thank you for being so patient as I thoroughly review the account I will responding ASAP to provide the completed report with [redacted] account summary.Thank you! [redacted]

Laclede Gas Company Community Services Department Revdex.com CASD Investigator: [redacted] 8/2/ ____________________________________________________________________________ Customer Info: Account ID: [redacted] Complaint ID: [redacted] Rate: GH Residential ___________________________________________________________________________ Comments / Resolution: Ms [redacted] contacted the Revdex.com and complained that she moved from her former residence on 9/14/14, but the Company continued to bill her through 12/14/ She called the Company to inform us that the bill was incorrect and also told us that she could provide information from the leasing office proving that she was evicted from premise and that a new tenant moved in but the Company is refusing to credit her account unless she can force whoever is responsible to call and assume the bill Ms [redacted] stated that it is not her job to find out who is responsible but to prove that she is not responsible She feels that the Company should contact the Leasing Office to obtain the tenant’s information or bill the leasing office since they are admitting that I moved Investigation Results: A review of the gas account records for Ms***’s former residence determined that although she “moved” from the property on 9/14/14, she did not contact the Company to stop the service in her name, thus, the gas service remained active until 12/1/until it was disconnected for non-paymentOn 12/16/14, a bill was rendered reflecting an accumulated balance due of $On 1/2/15, a late fee of $was assessed on the unpaid bill bringing the balance due to $On 5/1/15, Ms [redacted] contacted the Customer Service Department and attempted to start service at [redacted] ***; the CSR advised her that she would have to pay her final bill of $before the service would be turned on at her new address During this call, Ms [redacted] disputed that the billing period and claimed that she called to stop the service in September; the CSR explained there was no record of same and that she would remain responsible for the bill in its entirety unless the landlord or a new party called to assume the billOn 5/14/15, Ms [redacted] contacted the Customer Service Department regarding the bill and stated that her Landlord could verify her move out date was 9/26/and that we could call him; the CSR advised her that the Landlord would have to call us to assume responsibility of the bill On 5/18/15, Ms [redacted] contacted the Customer Service Department and the CSR noted that she advised her that there was no record of the Landlord calling to assume the bill, thus she remained responsible for the debt in its entirety On 1/29/16, the bill was placed with an outside agency for further collection activityOn 7/11/16, over a year later, Ms [redacted] contacted the Customer Service regarding the bill and requested that a copy of same be faxed to [redacted] at [redacted] On 7/29/16, Ms [redacted] contacted the Customer Service Department and requested to speak to a Supervisor The Supervisor returned her call and noted that Ms [redacted] had stated that because her service is on at the location where she is moving, she doesn't need 2make a payment towards her bad debt at R_____, Ct Apt 102; therefore, she accused the Supervisor of giving her information Ms [redacted] also continued to dispute the bill and the Supervisor reiterated that our records indicate that she didn't call to stop service at [redacted] ***; therefore, another party needs to call to assume bill The Supervisor noted that Ms***_ stated that this was not her responsibility to make someone take responsibility and that she would have the apartment complex she was living at provide her move out date, as well as have the new property where she moved to provide proof of her move in date to the Company and then we can make someone else assume responsibility of the bill The Supervisor advised her that unfortunately this is not the way the situation is handled She reiterated that it is company policy to hold customers responsible for any gas used at the premise until a turn-off order is completed and thus no adjustments will be made unless the Landlord calls and assumes the bill for the gas used after she allegedly vacated the premise Ms [redacted] then stated she was not going to concern herself with that now and that she needs service at a new address; the Supervisor advised her that a portion of the bill will need to be paid before new service can be started in her name Later the same day, at 11:AM, Ms [redacted] contacted the Customer Service Department and requested to speak to a Supervisor; a message was taken for a call back Prior to the Supervisor returning her call, Ms [redacted] contacted the Customer Service Department and spoke with a CSR at 12:PM; the CSR reiterated that she is responsible for the charges on the account because she did not call to stop the service At 1:PM, the Supervisor returned her call and reiterated the above information to her; Ms [redacted] replied that she will take the Company to court In summary, Ms [redacted] has been correctly advised that she is responsible bill unless her former landlord calls and assumes the usage from September – December Since Ms***_ has already been advised this information on numerous occasions and I can only reiterate the Company’s position as being unchanged, I did not contact her Distribution: [redacted] , Revdex.com, File THIS REPORT CONTAINS SPECIFIC CONFIDENTIAL CUSTOMER INFORMATION

Good evening, I am still investigating Mr***'s claim the debt is uncollectable I've been investigating the debt with our customer service team and do not have enough information to provide a thorough response yet I will work to provide a response ASAP As of 12/20/17, Mr [redacted] has been in contact with our customer service supervisor team Thank you for your patience I will follow up with an update ASAPThank you!Happy Holidays, [redacted]

Tell us why Laclede Gas Company Community Services Department Revdex.com Received 11/21/ CASD Investigator: [redacted] ***_____________________________________________________________________________...⇄ Customer Info: Account ID: [redacted] Complaint ID: [redacted] Rate: GH Residential ________________________________________________________________________________...⇄ / Resolution: MrW­­__ filed a complaint with the Revdex.com stating he hired Spire to perform a gas inspection prior to purchasing his home at [redacted] M_____ StMrW__ states prior to the inspection there was a strong odor of gas which Spire sent a technician out to investigateThe technician noted on the report there were no leaks found despite the noticeable strong odor as soon as the front door was openedImmediately after Spire’s inspection, MrW__ states he visited the property and noticed the strong odor had not ceasedHe contacted Spire’s emergency line to report the gas odorSpire dispatched two service technicians who initially stated they didn’t know how gas could be smelled considering the gas has been offThe service technicians discovered contrary to their system, the gas had not been shut off at the propertyThe service technicians entered the home and acknowledged the strong odorMrW__ states the technician advised they could not find the gas leak and stated they will shut the gas off and the technician that will be assigned to turn the service back on will check for any leaksSince Spire’s inspector failed to locate the leak and erroneously marked their inspection as “passed”, the original owner had no liability to correct the problem and MrW_____ were held by contract to complete the sale and take possession of the propertyRecently, he had a licensed plumber come to assess the water heater in the home and the plumber found there was a major gas leak in the appliance that should have been discovered by Spire’s technician Account Details: On 9/19/17, Spire performed a Home Sale Inspection at [redacted] M__ Ln., and noted that all appliances passed.On 9/19/17, later in the day MsW__ reported a slight odor of gas insideA Spire technician was immediately dispatched and found a leak in the fuel run, leaving the gas service off for repairsOn 10/03/17, MsW__ contacted customer service and requested gas to be established in her name effective 10/7/17.On 10/7/17, a technician completed a gas safe inspection and turned the gas onOn 11/20/17, MsW__ contacted the office and was upset because she did not have hot waterShe was advised that there would be a service charge; MsW__ advised the Representative that she should not be held responsible for fees to repair the water heaterShe stated that she would not have purchased the property if she would have known the water heater required repairsThe Representative sent the information to a Foreman and requested charges be waivedThe customer also requested a letter stating the gas service was successfully turned on effective date 10/7/17.On 11/21/17, the foreman contacted the customer and arranged to replace the gas valve on the water heater at no chargeThe foreman indicated the valve at the water heater cycled off and on was the reason the leak could not be detected at the time of the inspectionOn 11/21/17, MrW__ filed a complaint with the Revdex.comOn 11/27/17, a technician was routed to the address of [redacted] M__ Lnand replaced the water heater valve at no charge Resolution: On 11/29/17, I contacted MrW__ to discuss his complaint in which MrW__ requested the water heater to be replacedThis was requested was denied by the foremanMrW__ then requested to speak with someone higher regarding his concern of his family and his complaint of the water heater valve which was installed on 11/27/MrW__ demanded a return call by 3PM or he would contact his attorneyThe foreman contacted Mr__ who agreed to waive the $Home Sale Inspection fee and to issue a day warranty on the water heater valve**My apologies, the Foreman noted on the account a day warranty, not a month warranty** Distribution: [redacted] , Revdex.com, File THIS REPORT CONTAINS SPECIFIC CONFIDENTIAL CUSTOMER INFORMATION here

Sorry, for the length of emails, but as of update to the balance on the accountAs of November 13th, at 9:09am we have talked to the utilities manager t [redacted] collection agencyWe have confirmed that on October the 6th, that the account was taken for removal from my credit report as they didn't supply any prove that the balance was owed on the accountAs well [redacted] approved [redacted] closing out the collection of the amount of the account balance The manger of [redacted] utility department will be sending a confirmation letter via email to me today to show proof it was closed out for collectionAs well, there are no records that my husband owes any account balance to [redacted] Company or Spire for collection eitherAs a matter of fact we have been informed that my husbands name wasn't listed on the account, which makes this fraudulent for them to try to even collect on a debt in his name that hasn't been placed I will attach the document when I receive it today, Thanks, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/02/16) */ Laclede Gas Company Community Services Department Revdex.com CASD Investigator: [redacted] ____________________________________________________________________________ Customer Info: Account ID: XXXXXXXXXX Complaint ID: XXXXXXX Rate: GH Residential ___________________________________________________________________________ Comments / Resolution: Ms [redacted] filed a complaint with the Revdex.com stating that when she moved into her home she had a roommate named [redacted] that was supposed to have been responsible for the gas billHowever, the gas bill was never paid and her roommate was incarcerated and when he was released he moved back to MinnesotaMs [redacted] contacted the Company to transfer the service into her name and was advised that the balance was $1,She was shocked that the balance had accumulated to that amount but she was able to come up with $1,to avoid disconnectionMs [redacted] states that the Customer Service Representative was rude and the Company bullied her by threating to disconnect her gas service on numerous occasions Her mother paid $towards the balance and was told that it was not enough to establish payment arrangementsMs [redacted] spoke to a manager and arrangements were set for $per month starting in November; she was late with her payment and received a bill on 01/26/requesting payment in the amount of $She then received a letter stating that her budget was due to cancel due to irregular paymentMs [redacted] stated that she went to talk to someone in person a few months ago only to find out that there is no such place and now she does not trust the Company because they have no compassion for people they serve even when they have made great strides to just to pay a gas bill To resolve her complaint, she wants her budget billing reinstated and wants an apology Investigation Results: My investigation of Ms [redacted] complaint revealed the following: On 10/30/15, Ms [redacted] account was placed on the Cold Weather Rule (CWR) plan for $a month On 11/24/15, a bill was rendered in the amount of $926.76; the amount due was$ On 12/19/15, a payment in the amount of $posted On 12/28/15, a bill was rendered in the amount of $869.23; the amount due was$151.40, which included a late fee On 01/26/16, a bill was rendered in the amount of $981.83; the amount due was $ On 02/03/16, a letter was mailed to Ms [redacted] alerting her that her budget was cancelling due to irregular paymentsThe letter advised her to pay the balance due or the arrears ($302.83) to reestablish her plan On 02/06/16, a payment in the amount of $posted On 02/08/16, Ms [redacted] contacted the Customer service Department, requesting to speak to a Supervisor due to her budget cancelling On 02/09/16, a Supervisor called Ms [redacted] and left a message on her voicemail On 02/10/16, Ms [redacted] filed a complaint with the Revdex.com On 02/11/16, Ms [redacted] called again and requested to speak to a Supervisor, the Representative took a message On 02/12/16, I spoke to Ms [redacted] and apologized for any rude service she may have experiencedI explained that her budget cancelled due to her not paying the required amount monthlyMs [redacted] understood and thanked me for the explanation and stated that she understood the reason for the budget cancellationI advised Ms [redacted] that I had reset her budget to $a month to start with her 02/24/billI gave her my direct number XXX-XXX-XXXX and advised her to call me directly if she has additional questions or concerns; she thanked me for working with her Distribution: [redacted] Revdex.com, File THIS REPORT CONTAINS SPECIFIC CONFIDENTIAL CUSTOMER INFORMATION

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Customer Info: Account ID: XXXXXXXXXX Rate: GH Residential Complaint ID: XXXXXXX Inquiry / Complaint: Ms [redacted] contacted the Revdex.com with the following concerns: Laclede Gas changed the meter due to zero usageShe previously advised the Company that she was not using gas and the technician confirmed when he changed the meter that the zero usage was because she was not using gas Ms [redacted] only gas appliance is a furnace, she lives in a bedroom apartment and uses space heaters; this is the reason for no usage She closed her Laclede Gas account and received an estimated catbill in the amount of $for gas she did not use Ms [redacted] is questioning why the charges are on her bill when the Company is aware she does not use gas In the past she submitted proof from Ameren to prove she was not heating with gas and that she was using electric heaters during the winter months To resolve the complaint, Ms [redacted] wants the charges of $removed Comments / Resolution: On 06/16/15, I left a detailed message for Ms [redacted] I apologized for her inconvenience and explained that upon receipt of her inquiry I forwarded her concerns to a Supervisor in the Meter Reading & Billing Department to have her bill corrected based off of zero usageI advised Ms [redacted] that since her account is listed that it heats with gas, the system estimated the billing during the winter months since the readings reflected zero usageMs [redacted] closed her account on 04/08/15; customers that have active gas accounts but do not use any gas in a billing cycle are still charged the monthly customer charge of $plus taxThe Supervisor corrected the bill, and her final amount due was lowered from $to $53.18; the last payment that posted on 02/27/was for service through 01/26/15; the $is for service from 01/26/to 04/08/I left my direct number of XXX-XXX-XXXX and requested that she call me if she has additional questions or concerns In accordance with the Revdex.com request, information that personally identifies the customer is not included on this report

Laclede Gas... Company Community Services Department RevDex.com Received: 9/25/17 CASD Investigator: [redacted] Customer Info: Account ID: 7553430000 Complaint ID: [redacted] Ms. [redacted] filed an inquiry with the BBB stating the following: July 2017 customer contends she received a past due bill from the company in the amount of $630.00 from an address that she had never heard of. Ms. [redacted] states she was sent a fraud form, which she completed and returned as well as filing an official police report. Ms. [redacted] also states Spire sent the account to collections, and now they have attached it to her current with them. To resolve her complaint, Ms. [redacted] has assumed responsibility for the bill from the correct address of 12345 Jane Doe Ray St. and has requested a payment arrangement be installed for her to pay $132.27 per month over the next 6 months. A review of Company records revealed the following: On 8/8/17 a write off amount of $456.82 from 9999 Jane Doe St was billed to Ms. [redacted] at 12345 Jane Doe Ray St. On 9/7//17 Ms. [redacted] contacted the office to dispute the charges from 9999 Jane Doe St. Ms. [redacted] indicated she never lived at said address. Ms. [redacted] claimed she had previously submitted an ID theft packet, however the representative said the record did not show the packet was received and requested she submit another. On 9/11/17 records show that Ms. [redacted] did submit in the ID theft packet, however it was not notarized and all the requested documents were not attached. On 9/15/17 the office called and left a voicemail message for Ms. [redacted] to contact the office and noted her account, if she called back to let her know the ID theft packet was incomplete. Ms. ***_ returned the phone call on 9/15/17 and was informed that the ID theft packet had to be notarized and a copy of her social security card and picture identification must accompany the report. Ms. [redacted] was upset about the procedure and threatened to file a report. On 9/22/17 Ms. [redacted] requested new gas service at 1234 Jane Doe St. for 9/26/17 On 9/25/17 Ms. [redacted] again contacted the office and requested to speak with a supervisor regarding the dispute of charges from unknown address. After further investigation from ID theft packet, it was discovered the address was incorrect (9999 Jane Doe St) The correct charges were from 12345 Jane Doe Ray St. which Ms. [redacted] assumes full responsibility for. Note: Spire acknowledges the error made at the wrong address, however the billing charges are correct and are still owed by Ms. [redacted] those charges reported under her social security number was turned over to a collection agency because the debt was still valid charges. Ms. [redacted] has requested and agreed to a repayment plan for the next 6 months. We contend if she continues this agreement she will be back in good standing with her account. Since this matter had already been resolved by a Customer Service Supervisor, I did not contact Ms. [redacted] . Distribution: [redacted] , RevDex.com, File THIS REPORT CONTAINS SPECIFIC CONFIDENTIAL CUSTOMER INFORMATION

Laclede Gas Company Community Services Department Revdex.com CASD Investigator: [redacted] ____________________________________________________________________________ Customer Info: Account ID: [redacted] Complaint ID: [redacted] Rate: GH Residential ___________________________________________________________________________ Comments / Resolution: Ms [redacted] ’s complaint filed with the Revdex.com is concerning the level of customer service she received after she contacted the Company regarding the receipt of a bill for over $during the month of November for October usage Ms [redacted] described several instances wherein orders to read her meter were scheduled but the technicians failed to show at the appointed time and her request to cancel orders were mishandled Ms [redacted] also described an issue with the automated telephone call system; it gave her the option of receiving a call back and when she attempted to enter her number, the call was disconnected Ms [redacted] stated that prior to filing her Revdex.com complaint, she made a final attempt to contact the Company regarding this matter the but the CSR who she spoke to was not helpful and kept placing her on hold She requested to speak to a Supervisor and was assured that someone would call her back Ms [redacted] stated that as of the date her Revdex.com complaint was filed, 12/6/16, no one had contacted her To resolve her complaint, she requested an explanation of the bill, as well as what was the outcome of the readings obtained by the technicians She also wants assurance that any late fees assessed on her account will be removed and wants to know how much her bill is so that she can pay it Investigation Results: My investigation of Ms [redacted] ’s complaint revealed that on 10/14/16, a bill was rendered on her account in the amount of $for service from 9/1/– 10/2/This bill was the result of what would later be confirmed as an undercharge occurring on the account due to her AMR module failing to consistently transmit accurate meter readings A review of Ms***’s historical usage, as well as the bills rendered on the account when the undercharge was occurring, reflects that the AMR started slowing down around December According to Company records, on 10/18/2012, a Laclede technician visited the premise to investigate a gas odor and while there, he obtained readings from the AMR and meter and although they were not exactly in line, the readings were very close; the AMR read was Xand the meter read was XThe AMR daily read file following the visit shows that AMR reads advanced at a reasonable pace until on or about December 23, when it appears AMR registered usage slower, but did not stop The readings also indicate that the AMR continued registering at a slower pace until July 31, 2016, at which time zero usage began to register, which prompted the Company to refer the account to Landis & Gyr (L&G) on August 22, L&G visited the premise on September 8, and replaced the AMR module, which led to the catch up bill that was rendered on the account on 10/14/ However, the undercharge was erroneously billed all in month; the usage should have been spread over a month periodMs [redacted] contacted the Company on numerous occasions attempting to resolve her billing dispute but calls were mishandled by the CSRs, leading to unnecessary meter reading appointments being scheduled on the account and incorrect billing explanations being providedNote: I have referred the contacts the to the Manager of the Customer Service Department for review with each of the employees so that they can be coached for better performance On 12/15/16, I contacted Ms [redacted] and explained the above information to her I provided her with a spreadsheet reflecting her historical usage as well as the bills rendered on the account when the undercharge was occurring so that she could review and compare the bills Ms [redacted] was also provided with a print out of the AMR daily read file following the visit which shows that AMR reads advanced at a reasonable pace until on or about December 23, when it appears AMR registered usage slower, but did not stop I explained the account was rebilled to spread the usage over a year period and at the time of the adjustment, she was given an allowance of CCF, which resulted in a credit of $ The balance due after the adjustment and/or current bill was rendered was $ However, due to the inconvenience Ms [redacted] incurred, I issued an additional 25% allowance on the bill reducing the balance due to $ On 12/20/16, upon following up with Ms [redacted] and clarifying the information, payment arrangements were established on the account for months, billing the $in installments of $29.83, @ $a month, plus the current charges until paid in full Ms [redacted] was satisfied with the resolution of her complaint and thanked me for assisting her in resolving this matter Distribution: [redacted] , Revdex.com, File THIS REPORT CONTAINS SPECIFIC CONFIDENTIAL CUSTOMER INFORMATION

Complaint: [redacted] I am rejecting this response because: Laclede Gas Company's (LGC) response is grossly inaccurate and misleading I never contested LGC's right to install gas mains in the street Any discussions of gas mains only confuse the issue LGC contend that the service line installed on my property is within StLouis City right-of-way and, therefore, do not need an easement I spoke with Mr [redacted] ,supervisor, StLouis Water Department today at approximately 10AM Mr [redacted] informed me that the City has the right to access the tree lane and part of the sidewalk for repair to public works but that past that point repairs are the property owners responsibility because it is their property and the City does not have the right-of-way.Several weeks before I filed this complaint I did allow a LGC employee into my basement to look at the existing line and he did state that they wanted to move the meter to the outside of my building We did not discuss the placement of any new service line and I assumed they were going to use their existing right-of-way and line into my home Later, LGC splashed cement all over the passenger side of my car and gave me a certificate for a free car wash Later, I saw that LGC had sawed out a section of my sidewalk and had dug holes there and on the east side of my building and they later installed the service line and riser I noticed LGC personnel eating lunch and asked to speak to someone about the line The individual that looked at the meter in my basement came out and asked me about my car and I informed him that they ran it through the wash twice and showed him that it still has cement on it and that they tore off a piece of molding in the process We then discussed the line and riser for the first time I informed him that I had no intention of allowing them to hammer a hole in the brick wall of my year home, especially, in an area where there are structural problems Each time even time a LGC employee has come to my home I have asked them what authority they had for installing the line I even contacted LGC's Customer Service Department concerning this issue The only answer I've ever received is that they do what the office tells them to doI have always suspected that LGC gets around the easement issue by requiring owners to give consent for moving the meters and installing the new service lines without informing them that the do not have a right-of-way I also believe this is why LGC employees informed me that the would notify me before shutting off my gas and continually sending people to my house to ask about hooking my line up LCG's response failed to mention the representative that showed up on May 4, at 9:AM or that I told her that if she wanted access to my basement she could have access I told asked for the second time about LCG legal authority to install the service line I suspect that LCG's failing to inform their customers of their rights is both unethical and fraudulent Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ Laclede Gas Company Community Services Department Revdex.com CASD Investigator: [redacted] February 1, ____________________________________________________________________________ Customer Info: Account ID: XXXXXXXXXX Complaint ID: XXXXXXX Rate: GH Residential ___________________________________________________________________________ Comments / Resolution: Mr [redacted] contacted the Revdex.com and complained that a collection agency contacted him about an unpaid gas bill in the amount of $365.24; the only information provided is a reference code and date of service, 12/9/Mr [redacted] stated that when he contacted the Company, the CSR could not provide any bases for the charge or information as to why the bill never appeared on any of his previous billHe was told that the account has been closed and that he would have to pay an unspecified bill in order to re-open his account To resolve her complaint, Mr [redacted] wants a billing adjustment as he will have to re-open the account to resolve this matter; he wants a credit for $ Investigation Results: My investigation of Mr [redacted] complaint revealed the following: The bill in question, $365.24, is for service in Mr [redacted] name from 12/24/through 7/24/ On 7/24/15, the Company was notified that [redacted] who was previously listed as a financially responsible party on the account, filed a Chapter Bankruptcy on 7-23-15, removing herself from being financially responsible for any debt before 7-23-However, Mr [redacted] remained financially responsible as he was not included in the bankruptcy The service was stopped in Mr [redacted] name effective 7/2/ On 8/6/15, a final bill was rendered on the account in the amount of $ On 8/31/15, 9/18/and 10/16/15, notices were mailed to Mr [redacted] requesting full payment of the bill within days to close the account and avoid further collection activityThe notices also warned that in addition to other collection activities, his payment performance may be reported to the credit reporting agencies On 12/21/15, the account was placed with a collection agency On 1/25/16, Mr [redacted] contacted the Customer Service Department and a CSR noted that he explained that the service date for the bill was from 12/24/(start date) - 7/24/(stop date)At the conclusion of the call, Mr [redacted] stated that he would remit the payment As Mr [redacted] has been correctly informed and the final bill and/or notices were rendered on his account, an allowance on the debt is not warrantedMr [redacted] can either remit the payment to Laclede or he can pay the collection agencyIf Mr [redacted] is seeking gas service at another address and has the service turned on prior to 3/31/service can be restored under the CWR budget plan for a less than the full balanceAfter 3/31/16, the bill will have to be paid in full before service will be started in his name at a new address Distribution: [redacted] Revdex.com, File THIS REPORT CONTAINS SPECIFIC CONFIDENTIAL CUSTOMER INFORMATION

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Laclede Gas Company Community Services Department Revdex.com Received: 10/2/ CASD Supervisor: [redacted] ________________________________________________________________________________...⇄ Customer Info: Account ID: XXXXXXXXXX Rate: GH Residential Complaint ID: XXXXXXX Comments / Resolution: Mr [redacted] complaint is bill he received for over $1,He states that since moving to XXXXX ______ in March 2015, his bills been normalMr [redacted] states that he contacted the Company to speak to a Supervisor and a Customer Service Representative (CSR) tried to assist him, but he still requested a SupervisorA Supervisor returned his call and told him that the amount came from his girlfriend's account and that he had benefitted from the serviceMr [redacted] stated that he asked if the original account holder of the balance requested gas service if the balance would be transferred back to her and the Supervisor advised him it would not; the bill will stay with himHe also states that he was told that this is a domestic matter between him and his girlfriendMr [redacted] then requested that the bill be split in half and again was told that this is a domestic issue To resolve his complaint, Mr [redacted] wants a billing adjustmentHe states that he does not have a problem paying half of the balance and wants a payment agreement Note: A review of the records for Mr [redacted] account determined that the Customer Service Department correctly explained the Company's position regarding the debt and because the CASD is satisfied with the handling of his previous inquiries to the Company, I did not contact himAt this time, the gas service is off and the balance due on the account is $1,Mr [redacted] will need to pay a minimum of $1,(80%) of the bill to have it restored, or he can call back after 11/1/to see if a lesser amount is available to have it restored under the CWR plan Account Details: My investigation determined that on 7/29/15, the bill in question, $1,066.43, was transferred from [redacted] to Mr [redacted] gas account at XXXXX [redacted] On 8/3/15, Mr [redacted] contacted the Customer Service Department regarding his account and a Customer Service Representative (CSR) explained to him that the debt was transferred to him because prior to writing off the bill, a Collection Department investigation was conducted and it was determined that he had also resided at the addressThe CSR further explained that in accordance with Company's benefit of service policy, he was determined to be equally responsible for the billMr [redacted] requested to speak to a Supervisor and a message was taken for the Supervisor to return his call Note: During the period of time the debt was incurred, Mr [redacted] was also listed as a financially responsible partyAlso, a trace of his driver's license # also placed him at the premise On 8/6/15, a Supervisor returned his call regarding his dispute but he was unavailable; a message was left reiterating the benefit of service policy and Mr [redacted] was instructed to call back if he had further questions In the interim, the severance process was started on Mr [redacted] account and on 8/24/15, a notice was rendered warning that the service was in threat of being disconnectedBy that time, his gas account balance was $1,and the minimum payment due to avoid disconnection was $by 9/8/ On 9/8/15, at 7:AM, Mr [redacted] contacted the Customer Service Department and requested a Supervisor; a message was taken for the Supervisor to return his call A Supervisor returned his call at 11:AM and reviewed his account status with himDuring this call, Mr [redacted] questioned if his girlfriend, [redacted] has gas service at her name and if so, will half the balance be transferred to herMr [redacted] was advised that because he currently has gas service in his name, he is responsible for the full balance of the billMr [redacted] then stated that he feels this unfair because Ms [redacted] also used the gas; the Supervisor advised him that he would have to pursue this matter with Ms [redacted] On 9/9/15, a payment of $was posted to the account On 9/21/15, another notice of disconnection was rendered on the account; by then the balance owed was $1,The notice informed Mr [redacted] that the service would be disconnected unless a minimum payment of $1,was received on or by 10/5/ On 9/30/15, a 96-Hour notice was mailed warning that the service was still in threat of being disconnected and to avoid same, a payment of $1,must be received by 10/5/ On 10/7/15, Ms [redacted] contacted the Customer Service Department inquiring about her previous balanceThe CSR confirmed that the balance was transferred to XXXXX [redacted] The CSR also informed her that the debt will still be reflected on her credit report until it has been paid in full On 10/8/15, the gas service was disconnected for non-payment on 10/8/ Distribution: [redacted] Revdex.com, File THIS REPORT CONTAINS SPECIFIC CONFIDENTIAL CUSTOMER INFORMATION