Spirit Delivery Company & Distribution Services

Spirit delivery is the worse delivery company They subcontract for Home Delivery and have the rudest, ignorant, lazy drivers They use vulgar language and never completed the delivery They driver made an excuse that his truck wouldn't fit but I had Home Depot deliver appliances in the past My driveway holds up to cars and only had car in it today Poor customer serviceNever got my fridge and had to reschedule for a week later, still waiting

Hello, I will get my claims manager and see what the hold up is Thank you

This claim was tender into the insurance carrier for handling and to go inspect the damage to the claimant's home the claimant was advised that this claim was turn over to the insurance carrier for handling so they can go inspect her home and work out a settlement with her As per claimant she thinks that the insurance carrier will rip her off so we also advise her to contact her insurance carrier and pursue a claim thru her carrier and have them subrogation against us thanks

I have received the check

Absolutely the worse company I've have ever delt withOrdered new appliances from Home Depot and was suppose to be delivered today they gave me a time frame of 730-1130amI called spiriit to confirm I then spoke to russel who indeed confirmed the delivery and that I needed a min call ahead he said sure no problem ...I also called Home Depot to have them call as well to confirm that my appliances were being delivered as they told the Home Depot employee yes ....still no call so its now 1120am I called them back again to get a eta, the lady tells me there on there way so I kinda asked her to please call the driver I have dogs and need to put them away puts me on hold for mins, then gets back on the phone to tell me that my delivery was cancelledasked to speak to a supervisor who was indeed very nasty and goes on to tell me that I don't know what I'm talking about and that her employees never told me it was being delivered when in fact I spoke to Russel twice and another women who all told me it was being delivered- she went on telling me there nothing she can do then hung up on when I told her that this is ridiculous and very inconvenient as I had to take the day off oh work!! I called Home Depot and spoke to the appliance dept manager who said she will try to resolve this matterWaiting to hear back but in the mean time I do not recommend this company there employees and customer service is absolutely terrible and very rude

Our claims department is looking into this

----- Forwarded message ----------From: Revdex.com of Metro Washington DC < [redacted] >Date: Thu, Dec 8, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] >---------- Forwarded message ----------From: [redacted] ***< [redacted] >Date: Wed, Dec 7, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >Thank you for your helpMy issue was resolved.Sincerely, [redacted] ***

I ALREADY FILED A COMPLAINT PREVIOUSLY ABOUT THIS COMPANYHOWEVER THE COMPANY ADDERSS THAT I DEALT WITH WAS FOR RUNWAY RD LEVITTOWN PA I AM NOT SURE IF THIS ADDRESS THAT I AM FILING AGAINST IS THE MAIN OFFICEHOWEVER I AM STILL WAITING ON MY COMPESTATION CHECK OF $THAT WAS PROMISED AND TOLD ME IT WOULD TAKE 4-WEEKS AND STILL HAVE NOT RECEIVED ITIT HAS BEEN OVER WEEKSI HAVE EMAILED DEIGO IN THE LEVITTOWN OFFICE AND HE HAS NOT GOTTEN BACK TO ME ABOUT WHERE THIS MONEY IS ATI WANT THE COMPESTATION THAT WAS PROMISED TO ME ASAPI HAVE EMAILS TO PROVE THAT I WOULD GET COMPESTATED FOR THIS AND STILL HAVE NOTTHE TOTAL I AM LOOKING FOR IS $AND NOT THEY CAN ADD ANOTHER FOR MY TROUBLES AND AGGRAVATION ON GETTING THIS MONEY

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

this claim is being investigate by our claims DeptKaye Ann will respond asap

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Dealing with this company has been a complete NIGHTMARE!!!! It took them trips to my house to install a hose!!!! Between me and my husband we had to take off days of work due to the incompetence of these people.! I should be reimbursed for my time AND the damage to my houseAnytime you call them all you get is, "We'll call you back..." And of course no one callsThen you have to keep calling themThen they gave my mother in laws phone number to the insurance company!!!! I don't know how they even got that number!!!!! Regards, [redacted]

I ALREADY FILED A COMPLAINT PREVIOUSLY ABOUT THIS COMPANYHOWEVER THE COMPANY ADDERSS THAT I DEALT WITH WAS FOR RUNWAY RD LEVITTOWN PA I AM NOT SURE IF THIS ADDRESS THAT I AM FILING AGAINST IS THE MAIN OFFICEHOWEVER I AM STILL WAITING ON MY COMPESTATION CHECK OF $THAT WAS PROMISED AND TOLD ME IT WOULD TAKE 4-WEEKS AND STILL HAVE NOT RECEIVED ITIT HAS BEEN OVER WEEKSI HAVE EMAILED DEIGO IN THE LEVITTOWN OFFICE AND HE HAS NOT GOTTEN BACK TO ME ABOUT WHERE THIS MONEY IS AT.I WANT THE COMPESTATION THAT WAS PROMISED TO ME ASAPI HAVE EMAILS TO PROVE THAT I WOULD GET COMPESTATED FOR THIS AND STILL HAVE NOTTHE TOTAL I AM LOOKING FOR IS $AND NOT THEY CAN ADD ANOTHER FOR MY TROUBLES AND AGGRAVATION ON GETTING THIS MONEY

Please see attached

We are going to settle the claim for the estimated price of $We will be sending the claimant a check in a couple of weeksAfter reviewing the claim again we have come up with this settlement [redacted] SDS/Claims Manager Spirit Delivery

-------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Mon, Apr 18, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] @myRevdex.com.org---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Sat, Apr 16, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com I got compensated for my damages to storm doorThanks for the help ..Sent from my [redacted]

I purchased a washer & a dryer from from H [redacted] D***I also paid for delivery and installation services that H [redacted] D [redacted] suggestsThey seem to be using Spirit Delivery companyThe order was on July Every since than I was forced to take vacation days and spend other weekend days on sitting and waiting for delivery which ended up not arrivingIn addition, I spend $on having a plumber c [redacted] by when there was nothing for them to do anymore due to the failure of delivery and no noticeFirst time was due to them not notifying us regarding installation servicesWe rescheduledNext time they waiting unit the end of the hour delivery deadline to call and notify me that they lost my appliance in the warehouse and cannot deliverAnother time they came by with no stacking kit (which I paid for) and with broken dryer (which I did not accept)This time they again called and they said they have no appliance to deliverySo all in all failed deliveries, 5th one is pending, and no way to contact the companyEvery time I call and request to speak with someone at the warehouse, they claim that the phone at the warehouse is not working and they will convey my message and someone will call me back within hours and no one actually doesSo I call them back every day between 15-times and no resolution stillI searched them online and it seems my experience is pretty common for whoever uses this companyI am hoping this will be an alert to H [redacted] D [redacted] to never use this company again