Spirit Halloween

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complain ID [redacted] , and find that this resolution is satisfactory to meThe only problem is that since this original transaction was made, there was a fraudulent purchase made on it and the card was shut downI'd be will to provide new card information via telephone or have a check mailed to mePlease advise Regards, [redacted]

We are sorry to hear that the guest has yet to see the refund for their return appear on their accountAccording to our records there were two refunds issued to a [redacted] ending in ***The first refund was issued on 10/10/in the amount of $and the scond was issued on 10/16/in the amount of $We had our Finance Department double check the refunds to make sure that they were processed properly and have confirmation that the refunds were issued without a rejection from the financial institutionWe ask that the guest reach out to the bank directly for assistance in locating the refunds to her accountSHould the guest need further assistance she can call our Finance Department directly with the bank or credit card company on the phone and the Finance Deaprtment will assist the bank/credit card company in locating the chargeThe phone number the guest would need to call is ###-###-#### and select option '0' to request the operator to direct their call to FinanceWe hope that this has assisted in resolving the issue

This has been resolved with the guest by issuing them a full refund and a gift card

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are sorry to hear about the misinformation provided to the guest by their local SPIRIT HalloweenAll the signage provided to our store locations for this event advertised 50% off the entire storeThe stores were not provided with any additional signage for 75% off and were not informed that this would be offeredWe apologize for any inconvenience this incorrect information may have caused, but we will be unable to honor the 75% off as requested as that was not the sale being advertised in stores

We apologize for the delay in the refund of the shippingThe shipping cost has been refunded back to the guest and it will take about 48-business hours to appear on the account

November 4, We are so sorry that the customer had a bad experience in the store A refund will be issued to the guest along with an apology.Sincerely yours,Barbara G***Guest Services SupervisorSPIRIT Halloween andSpencer Gifts

I was able to speak with [redacted] today after many attempts to reach him by phoneWe were able to talk over the events that transpired to determine when this misunderstanding occurredPaul Conte Cadillac is willing to honor the customers request as a one time "good will" gesture and reimburse [redacted] the $that he has asking forPaul Conte Cadillac admits no fault or wrong doing in this matterThank you

We are sorry to hear that the guest did not receive their costume when anticipatedUpon further investigation we discovered that the original order, [redacted] was lost in transit by the US Postal ServiceOnce this was confirmed a new order was processed for the guest with overnight shipping, order [redacted] When reviewing the order we see that the package was picked up by FedEx on 10/19/and delivered to the guest on 10/21/The tracking number for the package is [redacted] We would like to confirm if the guest has received the delivery as stated so that we can better assist in resolving this issue

Complaint: [redacted] I am rejecting this response because: I live in the state of California not in New JerseyThe have a law California [redacted] that states the following..........(a) It is unlawful for any person, at the time of sale of a commodity, to do any of the following:(1) Charge an amount greater than the price, or to compute an amount greater than a true extension of a price per unit, that is then advertised, posted, marked, displayed, or quoted for that commodity.(2) Charge an amount greater than the lowest price posted on the commodity itself or on a shelf tag that corresponds to the commodity, notwithstanding any limitation of the time period for which the posted price is in effect(b) A violation of this section is a misdemeanor punishable by a fine of not less than twenty-five dollars ($25) nor more than one thousand dollars ($1,000), by imprisonment in the county jail for a period not exceeding one year, or by both, if the violation is willful or grossly negligent, or when the overcharge is more than one dollar ($1) .(c) A violation of this section is an infraction punishable by a fine of not more than one hundred dollars ($100) when the overcharge is one dollar ($1) or less.(d) As used in subdivisions (b) and (c), “overcharge” means the amount by which the charge for a commodity exceeds a price that is advertised, posted, marked, displayed, or quoted to that consumer for that commodity at the time of sale(e) Except as provided in subdivision (f), for purposes of this section, when more than one price for the same commodity is advertised, posted, marked, displayed, or quoted, the person offering the commodity for sale shall charge the lowest of those prices(f) Pricing may be subject to a condition of sale, such as membership in a retailer-sponsored club, the purchase of a minimum quantity, or the purchase of multiples of the same item, provided that the condition is conspicuously posted in the same location as the priceThe important part to note is Section (a) subsection (1) the word "Quoted", Bandon ( your manager ) acting, and gainfully employed as a agent of Spirt Halloween, informed many customers and instructed staff to inform customers that you will be offering 75% off on 11/2/This was also verified by a Fresno county investigator as part of the Division of measurement standardsAs a business you should always do the right thing when it comes to the consumerI have one voiceBut...what I saw yesterday, how people were treated, disrespected, lied to, huon, misinformed and degraded, leads me to use that voice on behalf of themI will wait for your response prior to reaching out to the media next Regards, Robert [redacted]

We are sorry to hear that the guest did not receive a complete costumeWhen the guest purchased the costume in our return policy was that guest had until October 18, to make any returns or exchanges as after this date all sales became finalThis policy was posted at the register as well as on the receipt and gave the guest plenty of time to check the costume as it was purchased in September We were not contacted until November 2014, more than a year later, letting us know that he had received an incomplete costumeOur last contact to the guest on 11/1/was requesting a picture of the costume and receipt which we never received a responseThe most recent response we did receive was on 12/21/letting us know he did not receive a response from us in monthsWe do see that there were two email attempts attached to the chain letting us know that he no longer had a receipt and that he was providing pictures of the costumeWe checked our records and have confirmed that we did not receive his two previous emailsSometimes the emails are not received if there is a large file attached like photos or a video because the file size is too bigWe did not receive any of the pictures the guest attempted to sendWe did respond to the email received on 12/31/apologizing for not getting back to the guest as we never received any follow up until this time.Since the receipt is no longer available we did request that guest mail the costume back ot our company for a corporate office refundAs no proof of purchase was available we informed the guest that the refund would be for the last selling price of the item in store which is 50% offThis was being offered as the item is more than a year old, there is no receipt or proof of purchase; plus it is not a SPIRIT Halloween exclusive and is available for purchase through [redacted] or [redacted] The offer still stands that the guest can mail the costume back to us at the address below and we would be happy to honor a corporate office refund for the last selling price of the item in store.SPIRIT HalloweenATTN: Guest Services [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, ONLY after I receive my refund and apology in the mailUntil then, I would like to keep my complaint open They can mail my refund to: [redacted] [redacted] Regards, [redacted]

[A... default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

We have refunded the guest for the cost of the costume and her shipping and taxes The refund will reflect in her account in - business hours Their was a communication problem between [redacted] and our system when choosing the shipment type The order was placed on 10/ and shipped on 10/however it did go economy It is at the Post office but unfortunately, we could not get them to deliver it before Saturday The guest does not have to return the costume - she can keep it or donate it Our phone number is provided on our website and we are available am to pm EST We have a Supervisor team available to speak to guest - unfortuantely this time of year during the peak Halloween Season if we are on the phone with another guest - it will go to voicemail Please accept our apologies that the order was not shipped as the guest expected All our representatives are trained to help the guest with any issue and are sorry that we failed to provide that to her on the phone Sincerely yours, [redacted] SPIRIT Halloween and Spencer Gifts

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are so sorry about the problem that occurred when you placed an order with us with [redacted] A refund was issued as indicated by [redacted] of $67.72.Please accept our sincere apologies for the inconvenience.Here is a copy of your refund transaction thru [redacted] [redacted] CREDIT XXXXXXXXX [redacted] $Approved n/a 9/14/11:PM

We are sorry that the guest did not see where the total of the order was displayed during the checkout processWe have provided documentation showing what the guest sees when they select the option to check out through [redacted] The guest also has the option to review their order when they view thier cart before selecting a payment method and they are given the chance to see all shipping methods and cost for the purchase, as well as provide their zip code for an estimated delivery dateIf guest would like a refund for the order the items can be returned to the address provided belowOnce the return is received back at the warehouse a refund will be issued back to the guest's [redacted] accountSpirithalloween.comAttn: Returns Department [redacted] ***

We are sorry to hear that the guest did not receive their order when anticipated and that their issue was not resolved when they gave us a callUpon further investigation with the US Postal Service it looks like the order has been lost in transitA refund for the remainder of their order will be
issued today and will take about 3-business days to appear on their accountThe refund for the shipping was issued on 10/22/and upon further review we are showing that it was processed successfully with no rejection from the bank/credit card companyWe apologize for any inconvenience this may have caused and if the guest has any further questions, please let us know

Complaint: ***
I am rejecting this response because: I would like to re-open this complaint #*** They never did what they promised. They lied because they figured I would forget about it and move on. I was treated too poorly to forget. I want to keep the case open until the fulfill the promise. Businesses don't care how they treat people. I am not going to let them lie and then just let it go, after how that woman did me. *** ***
Regards,
*** ***

We are sorry to hear that you are still receiving emails from our company after requesting that you be removed from our mailing listWe have reached out to our Marketing Department and have confirmed that your email has been removedPlease let us know if we can be of any further assistance