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Spirit View Homes Reviews (2)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]

Re: Response to Revdex.com complaint ID [redacted] To Whom It May Concern:Once again I must stress the fact that Ms [redacted] has taken it upon herself to complete items that were under warranty on her own accordThis completely voids any warranty and therefore eliminates the possibility for any compensationIf indeed her roof was poorly constructed it would be our right to complete any repair or warrantyInstead, she was convinced that the entire roof was poor and needed to be replaced essentiallyAlthough there was never a leak from the original roof, she had the roof coated with an elastomeric coating designed to make existing roofs perform betterSo if our roof was indeed defective she should have actually removed and reinstalled one accordinglyA good analogy would be to purchase a new car and have it painted then demand that the dealership pay for itWe will not contribute any funds toward this roof coating system that was performed.You say that you know almost every house on your street has some serious roof issues, but this is simply not trueWe have built many houses in that subdivision and I can honestly say that only one had a roofing problemThe house that you are referring to was a roof product of a subcontractor that was doing bad work for us at the timeWe owned up to it and repaired everything that was damaged, and we did it correctlyWe proceeded to stop using that roofer and began taking control of our own roofing situationSince then, we haven't had any problems close those previous problems that I am aware of.Now you are unhappy with your dishwasher because of its performance, yet you never gave our vendor the opportunity to service itInstead you purchased a new one, of different model brand or model I'm sure, and demand that we issue you a credit for the old dishwasherThings just don't work that wayThere is a process involved when it comes to warranty or repairI'm afraid that I gave you the notion that it is acceptable business practice to let the homeowner satisfy their own requests and then demand the builder to pay for themI say this because I originally agreed to reimburse you for some plants that we had planted in your backyard that you replaced with the same plant only largerReluctant as I am, I will honor my word on that and send you the cost of said plants.Your irrigation systems were working fine when we completed those tasks and every time that we checked on them for youWe will complete the repair of the pop up drain in the sinkMy plumber has been to your house times but has yet to have anyone there to let him inHe showed up during the time allottedI'm terribly sorry that you seem to be so disgruntled about your new homeIt is a beautiful houseI know you feel the same way because until recently you were very positive toward it and with your overall experience with my companyI know that to be true because you came back to us after your first house to build a second houseWhat does that say exactly about our work?Oscar [redacted] PresidentSpirit View Homes Inc

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