Spiritcrafts.net

Initial Business Response /* (1000, 11, 2016/07/08) */
We made the product for the customer but unfortunately it was the wrong sizeWe rectified the issue by sending the customer a refund for the shipping costs and an extra product free of charge
Initial Consumer Rebuttal /* (2000, 13,
2016/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/04/28) */
We contacted the customer and resolved the issue directly with her. A refund was issued and her product was sent.

Initial Business Response /* (1000, 5, 2015/08/12) */
For purposes of this response, the following information is posted on our website in the shipping information section of the ABOUT US page:
SHIPPING INFORMATION
IF YOU NEED YOUR ORDER BY A CERTAIN DATE, PLEASE SEND US AN EMAIL AND WE WILL...

DO EVERYTHING WE CAN TO MAKE SURE YOU GET IT IN TIME.
US Orders over $100 ship for free!
Items generally ship within 4 to 7 business days of order. Some shipments may take up to 7 to 10 business days or longer due to manufacturing schedules during busy seasons. S/H is handled exclusively by USPS Mail or USPS package services. Shipping Rates are based on a combination of factors, including weight of items to be shipped and where the item is being shipped. International shipping is by US Postal Service unless other arrangements are made ahead of time.
Shipping charges shown on the invoice are estimated and actual S/H charges may be greater than estimated. We will, when appropriate, charge additional S/H charges to your credit card to cover actual S/H costs. By placing an order with this company, you consent to SPIRITCRAFTS charging any additional amount necessary to your credit card as detailed above.
RESPONSE TO CUSTOMER'S CONCERN
We processed and shipped this customer's order as quickly as manufacturing schedules allowed. The customer received the order in two shipments, an original and a backorder. Both have been received. We have received no returns or further contact with the customer.
Please follow up with customer on this matter. Thank you and let us know if you need other information.

The order has been delivered.First package was delivered Sept 1 back order was delivered Sept 17th which makes the order complete. In her statement she stated she has made multiple calls and emails with no response. I have never heard from the customer not one time or I would have contacted the...

customer.

Initial Business Response /* (1000, 9, 2015/07/16) */
Please follow up with this customer. The products which were on backorder from the manufacturer have since been shipped and delivered and her order is complete. Thank you.
Initial Consumer Rebuttal /* (3000, 11, 2015/07/16) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
To my knowledge, I have still not received anything. I've got my staff looking but as of right now, we have not received a package with the final molds. Was there a tracking number? I'm truly not trying to be difficult.
Final Consumer Response /* (2000, 14, 2015/07/21) */
I have received the molds. Thank you for your help in the matter.
Please close this case/file.

Initial Business Response /* (1000, 5, 2015/08/12) */
Good Morning,
Some of the concerns raised by this customer are legitimate. We had an approximately one week period in the end of July to early August where foul weather messed up our phone and email systems. We have since resolved those...

issues.
We were behind on manufacturing and shipping items that this customer ordered. We since resolved that too. The customer's order has shipped and been received.
The customer has reached out to us about receiving a refund. We advised here that, if she did not want the products, she could refuse the parcel and we would issue a refund once it was returned. We have not received such a return and must figure the customer chose to keep the products.
Please follow up with the customer and let us know if you need other information.