Spitzer Chevrolet Company

It is my understanding that this issue has been resolved and that the customer has purchased and taken delivery of the vehicle.[redacted]DirectorSpitzer Management[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thankfully the customer was aware that the vehicle was, in fact, a demo and they were made aware of that prior to agreeing to purchase.I will be back in touch with you concerning the warranty after the holiday. [redacted]Spitzer Management

Vehicle has been to dealership one time for windshield wiper replacement.I have spoken to the General Manager, Service Manager and salesman concerning the dent in bumper. All state that dent was not there at time of delivery. As customer stated, he took vehicle to dealership 5 weeks after taking...

delivery to point out dent.If the customer would like to purchase a new bumper in lieu of referring to his insurance, Spitzer Autoworld parts department will sell him a bumper at dealer cost and install it at no cost.[redacted] DirectorSpitzer Management[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Here in is the full report of what took place.I stopped in to view car which was on the lot Wednesday evening, Feb 10th. I spoke with salesman Brian and verbally scheduled an appointment for Sat at noon. I was in the area and decided to stop in earlier on Friday Feb 12th because we wanted to purchase the car. I called ahead to give salesman a heads up I was coming and found out Brian was off on Friday. They transferred me to Kent Smith who stated that when I stop in I can speak with him. Kent calls me back 10 minutes later and states that the car was sold that morning. I was already in the area so I stopped to confirm the car was sold. Spoke with another salesman on the lot and he expressed the same thing but stated that they had moved it to another warehouse and wasn't sure if car was officially sold. I stated I was interested and wanted to purchase if I could and he went inside to confirm. He came out and stated that the car was sold. This raised a lot more suspicions and so we went online to check to see if the car was sold online. The car was still listed and actually listed for $700 less then what it was listed Wed evening when I first stopped in. We decided to inquire online to ensure the car was indeed sold. Upon speaking again to the dealership and asking about the same car 2011 prius they informed us that the car was available and we scheduled another appointment to test drive it on Sat Feb 13 at 10:30 a.m. Online we spoke with Nicole C[redacted] (full message attached) and she scheduled our appointment with JR S[redacted] and sent us a confirmation email (see attached). When we arrived at the dealership, we briefly met JR and he turned us over to Kent S[redacted] who again stated that the car was sold and not on location. After showing documentation (online messages and sale listing and price of car) he then stated the status of the car. He informed us that the car was sold to a dealership in ** and that they could have the car back to the location later on that evening. It did not work for us to come back that evening so we made a deposit on the car and scheduled the test drive for Monday Feb 15 at 3:00 pm. Upon returning again on Monday, everything was finalized and the car we inquired about was purchased. Questions I need answered:Why if the first test drive was scheduled for Sat was the car sold to another dealership??? If a customer is interested in a car it doesn't make any sense to sell it or transfer it to another dealership?? Secondly, when we inquired online we again were told that the car is available for test drive upon which the car was not on location when we arrived at 10:30 am which our appointment was scheduled for? We were told the earliest it could be there was 3-4:00pm. We were told the car was in **, not sure if it was or not. Why were we lied to again the second time as my wife never even seen the car up until this point. The only time I seen the car was upon my first visit when I stopped in announced, Wed Feb 10th.We were continually lied too as customers? Why continue to lie and state that the car is available online and available for a test drive when it wasn't even on location?
Regards,
[redacted]