Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I apologize for the mishandling of Mrand Mrs***'s request for a second key for their NissanJason C*** will be making arrangements to have *** ***, our key supplier, contact them to provide a second key*** *** will come to them at a location of their choiceJason will contact
the ***'sLarry W***DirectorSpitzer Management
Initial Business Response /* (1000, 5, 2016/07/12) */
Al Spitzer Ford DID NOT "sell" customers email addressIn an effort to get the customer financing on a vehicle, his credit application was forwarded to numerous lendersThe lenders are required to send a copy of an approval or denial to the
customerWe believe this is what he is receiving
Larry W***
Spitzer Management
From: [redacted] (CF-Cuyahoga Falls) [redacted] Subject: Fw: Complaint No. [redacted] Date: Nov 14, 2017 at 2:41:43 PM To: [redacted] (CF-Cuyahoga Falls) [redacted] From: [redacted] (MG-Mgmt) Sent: Friday, October 27, 2017 10:11 AM To: [redacted]...
Subject: RE: Complaint No. [redacted] Good morning [redacted], After reviewing Mr. [redacted] response, I had conversation with the parties involved with this issue again this morning. Mr. [redacted] was made aware that there was going to be a used transmission installed in his car. The GM at the dealership approved this install even though the transmission that was in the van only had a slight slippage in 4th gear and only under hard acceleration. His decision was made solely as an effort to make a customer satisfied. The transmission that was installed has a year warranty, covering parts and labor. The GM also overheard Mr. [redacted] being advised, by phone, that the dealership would repurchase the van at current wholesale market value. All diagnosis and necessary repairs were performed by a Ford Certified Technician. The van is now in better condition than when Mr. [redacted] initially purchased, including a transmission with a year warranty. The dealership feels that they have more than exceeded their obligation to Mr. [redacted]. The offer to repurchase the van at current wholesale market value remains an option. [redacted] Director of Management Services Spitzer Management [redacted] (Cell) [redacted] (Fax) [redacted] From: [redacted] [mailto:[redacted].[redacted] Sent: Friday, October 27, 2017 8:31 AM To: [redacted] (MG-Mgmt) [redacted] Subject: FW: Complaint No. [redacted] Good morning [redacted], Please see the response below from Mr. [redacted] regarding complaint [redacted]. When was Mr. [redacted] given the option to have the vehicle repurchased and by whom? Is this option still open? From: [redacted] (MG-Mgmt) [redacted] Sent: Wednesday, October 25, 2017 12:38 PM To: [redacted] Subject: Complaint No. [redacted] Good afternoon [redacted], Below is the email I received from [redacted], Service Manager at Al Spitzer Ford in response to the [redacted] concern. It's a pretty thorough explanation of the events. As a footnote, the General Manager of the dealership, [redacted], offered to repurchase the van at current value. Customer refused. Also note that dealership replaced the necessary suspension parts and waived the $100.00 deductible. [redacted] Director of Management Services Spitzer Management [redacted] (Cell) [redacted] (Fax) [redacted] [redacted], Mr. [redacted] purchased the Van from us on 9/20/17. He called the dealership service department on approximately 10/02/17 stating that he felt that the transmission was slipping going into fourth gear. Customer brought van to dealership. Our technician was unable to duplicate the issue when road testing. It was requested that the customer come to dealership so he and I could road test in an attempt to duplicate the problem. When road testing the van, there was a slight 4th gear slip, but only under extremely hard acceleration. The van was not sending any codes alerting of a transmission issue and, driven normally, there was no signs of slippage. To take care of the customer we decided to install a new transmission filter and replace the transmission fluid. During the repairs, we did update the customer with the status of the vehicle and did offer to provide alternate transportation for the him while the Van was in the shop. He refused. After installing a new transmission filter and new fluid the van still had a very small slip going to fourth gear but, as previously diagnosed only under hard acceleration. I discussed the situation with the General Manager, [redacted], and explained that I didn't feel that the customer will be happy with the results after the fluid and filter change. Mr. [redacted] approved the installation of a used transmission if it was warranted by the vendor. We proceeded to acquire a used transmission from Keiffer that included a 12 month/12,000 warranty. The transmission was installed and the van returned to the customer. Two weeks later, the customer returned stating transmission is bad and there are codes stating that its bad. The code was an alert that the transmission fluid was low, although it was fine when the van was returned to Mr. [redacted] after used transmission was installed. We have added less than a pint of fluid and advised customer by voicemail on 10/24 that van was ready to be picked up. We have not heard from the customer as of yet. [redacted] Al Spitzer Ford I read this letter from [redacted] and it is laughable. He is either delusional or a complete liar. Firstly I called the dealership stating that the transmission was slipping badly and that there was a loud clunk coming from the front end. I looked at the vehicle and found that the stabilizer link was broken on the right side of the vehicle and that the right idler arm was loose. After arguing with him about the issue he reluctantly agreed to go on a road test in which the transmission was slipping severely. He said nothing and treated me in a disrespectful manner. He states that during repairs he updated me with the status of the vehicle and offered to provide alternate transportation while the van was in the shop. That is completely false. I heard nothing from him. I did receive a call from the service writer Drew after a week and he told me that a rebuilt transmission was being installed in the vehicle. Why would they tell me they were replacing the transmission with a rebuilt unit if there was nothing wrong with it? Also, I was never told that they were installing a used transmission. Two days went by. Not two weeks after the van was returned to me with the service engine soon light on in the transmission slipping again. The general manager of the dealership [redacted]? never offered to repurchase the vehicle at current value. I never heard from him or anyone else. I called the dealership and talked to [redacted] and he told me he he would not refund my money. I don't have any idea what they're talking about there. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I apologize for the mishandling of Mrand Mrs***'s request for a second key for their NissanJason C*** will be making arrangements to have *** ***, our key supplier, contact them to provide a second key*** *** will come to them at a location of their choiceJason will contact
the ***'sLarry W***DirectorSpitzer Management
Initial Business Response /* (1000, 5, 2016/07/12) */
Al Spitzer Ford DID NOT "sell" customers email addressIn an effort to get the customer financing on a vehicle, his credit application was forwarded to numerous lendersThe lenders are required to send a copy of an approval or denial to the
customerWe believe this is what he is receiving
Larry W***
Spitzer Management
From: [redacted] (CF-Cuyahoga Falls) [redacted] Subject: Fw: Complaint No. [redacted] Date: Nov 14, 2017 at 2:41:43 PM To: [redacted] (CF-Cuyahoga Falls) [redacted] From: [redacted] (MG-Mgmt) Sent: Friday, October 27, 2017 10:11 AM To: [redacted]...
Subject: RE: Complaint No. [redacted] Good morning [redacted], After reviewing Mr. [redacted] response, I had conversation with the parties involved with this issue again this morning. Mr. [redacted] was made aware that there was going to be a used transmission installed in his car. The GM at the dealership approved this install even though the transmission that was in the van only had a slight slippage in 4th gear and only under hard acceleration. His decision was made solely as an effort to make a customer satisfied. The transmission that was installed has a year warranty, covering parts and labor. The GM also overheard Mr. [redacted] being advised, by phone, that the dealership would repurchase the van at current wholesale market value. All diagnosis and necessary repairs were performed by a Ford Certified Technician. The van is now in better condition than when Mr. [redacted] initially purchased, including a transmission with a year warranty. The dealership feels that they have more than exceeded their obligation to Mr. [redacted]. The offer to repurchase the van at current wholesale market value remains an option. [redacted] Director of Management Services Spitzer Management [redacted] (Cell) [redacted] (Fax) [redacted] From: [redacted] [mailto:[redacted].[redacted] Sent: Friday, October 27, 2017 8:31 AM To: [redacted] (MG-Mgmt) [redacted] Subject: FW: Complaint No. [redacted] Good morning [redacted], Please see the response below from Mr. [redacted] regarding complaint [redacted]. When was Mr. [redacted] given the option to have the vehicle repurchased and by whom? Is this option still open? From: [redacted] (MG-Mgmt) [redacted] Sent: Wednesday, October 25, 2017 12:38 PM To: [redacted] Subject: Complaint No. [redacted] Good afternoon [redacted], Below is the email I received from [redacted], Service Manager at Al Spitzer Ford in response to the [redacted] concern. It's a pretty thorough explanation of the events. As a footnote, the General Manager of the dealership, [redacted], offered to repurchase the van at current value. Customer refused. Also note that dealership replaced the necessary suspension parts and waived the $100.00 deductible. [redacted] Director of Management Services Spitzer Management [redacted] (Cell) [redacted] (Fax) [redacted] [redacted], Mr. [redacted] purchased the Van from us on 9/20/17. He called the dealership service department on approximately 10/02/17 stating that he felt that the transmission was slipping going into fourth gear. Customer brought van to dealership. Our technician was unable to duplicate the issue when road testing. It was requested that the customer come to dealership so he and I could road test in an attempt to duplicate the problem. When road testing the van, there was a slight 4th gear slip, but only under extremely hard acceleration. The van was not sending any codes alerting of a transmission issue and, driven normally, there was no signs of slippage. To take care of the customer we decided to install a new transmission filter and replace the transmission fluid. During the repairs, we did update the customer with the status of the vehicle and did offer to provide alternate transportation for the him while the Van was in the shop. He refused. After installing a new transmission filter and new fluid the van still had a very small slip going to fourth gear but, as previously diagnosed only under hard acceleration. I discussed the situation with the General Manager, [redacted], and explained that I didn't feel that the customer will be happy with the results after the fluid and filter change. Mr. [redacted] approved the installation of a used transmission if it was warranted by the vendor. We proceeded to acquire a used transmission from Keiffer that included a 12 month/12,000 warranty. The transmission was installed and the van returned to the customer. Two weeks later, the customer returned stating transmission is bad and there are codes stating that its bad. The code was an alert that the transmission fluid was low, although it was fine when the van was returned to Mr. [redacted] after used transmission was installed. We have added less than a pint of fluid and advised customer by voicemail on 10/24 that van was ready to be picked up. We have not heard from the customer as of yet. [redacted] Al Spitzer Ford I read this letter from [redacted] and it is laughable. He is either delusional or a complete liar. Firstly I called the dealership stating that the transmission was slipping badly and that there was a loud clunk coming from the front end. I looked at the vehicle and found that the stabilizer link was broken on the right side of the vehicle and that the right idler arm was loose. After arguing with him about the issue he reluctantly agreed to go on a road test in which the transmission was slipping severely. He said nothing and treated me in a disrespectful manner. He states that during repairs he updated me with the status of the vehicle and offered to provide alternate transportation while the van was in the shop. That is completely false. I heard nothing from him. I did receive a call from the service writer Drew after a week and he told me that a rebuilt transmission was being installed in the vehicle. Why would they tell me they were replacing the transmission with a rebuilt unit if there was nothing wrong with it? Also, I was never told that they were installing a used transmission. Two days went by. Not two weeks after the van was returned to me with the service engine soon light on in the transmission slipping again. The general manager of the dealership [redacted]? never offered to repurchase the vehicle at current value. I never heard from him or anyone else. I called the dealership and talked to [redacted] and he told me he he would not refund my money. I don't have any idea what they're talking about there. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am rejecting this response because: The response I got from the company was not the truth.