Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.My [redacted] Has Finger Greased Marks All On The Liner Of The Vehicle And On The Seats These Finger Prints Are From The Service Shop At Spitzer They Are Finger Prints, So It Will Be.Easy To Find Whom They Belong To I Was Told By The GM that The Service Lights Would Be Checked By A Certified [redacted] MechanicAfter, The Second Time In The Shop TOM (Manager In Service) Said If Needed They Will Bring Into The [redacted] ShopThe Following Needs To Be Done Liner And Sunroof Needed To Be Percent In Working Over [redacted] Needs To Sign Off That Everything On The We Owe Was Done CorrectI Do Not Want To See Any Greasy Finger Prints Inside Or Out From Any From SpitzerI HAVE Photos Of The Car And The Grease All Over It Plus, Photos Of The Work Done I Was Told By Spitzer The Financial Lady That The Repair Work Was unacceptable [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Good morning [redacted] , Spitzer Sheffield will purchase Mr [redacted] 's vehicle for $(two thousand five hundred dollars)Mr [redacted] may keep his new tires and batteryHe will, however, need to replace the tires and battery with used tires and battery of same size required by manufacturer A vehicle "front line detailed" is, as the description implies, cleaned much more extensively than a "as-is" car [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I do have the parts for the car in the trunkI didn't return the car to this location because I couldn't leave it there overnightI purchased this car for my niece, and it's the only form of transportation for herself and her sonWhen I called they wanted me to drop off the car for two daysI was more upset that the parts were incorrect
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The
vehicle definitely had been altered to conceal the squeak. That is the opinion of reputable mechanics,
and is the only logical conclusionThe vehicle did not make the noises on the
test drive. The noises became obvious
the next day, and became progressively worse.
The mold smell was also covered up
The
salesman clearly made misrepresentations and offered unsolicited misleading and
information about the vehicle
There
are obvious contradictions between statements in Spitzer's response and documentation
we were given (including the contract) and assertions on the Spitzer website:
Mr*** states the
following in the Spitzer 'response'
The agreement clearly
states that no reconditioning or service maintenance was performedThe
dealership would NOT spend the time or energy to "grease" a rear axle
to eliminate or conceal a squealThe cars are given a wash and a vacuum
of the interiorNot front line detailed
While I'm not sure of the definition of
'front line detailed', he is asserting that the 'as is' vehicles are only
washed & vacuumed - no inspection.
The website, salesman
statements, displayed placards and documentation
Clearly
make assurances to the consumer that the
'as is' vehicles are 'safety checked'
The
contract states This vehicle has been
inspected
Any
safety check and/or inspection would highlight the mold smell and the
transversal issue to a competent automotive technician. I'm sure Spitzer will assert that it employs
competent automotive technicians
The implied warranties of fitness for a particular purpose
and fitness of merchantability have not been explicitly waived and still apply
As to Spitzer's offer -
Spitzer
indicated that it would purchase the vehicle from us at 'current market value'
Current Market Value when we purchased the vehicle on January 31,
was $3,($3,cash + $trade in) I'm assuming that Spitzer will
assert that they sold the vehicle at an appropriate price. The vehicle had 174,miles The
vehicle had a rear transversal issue (hidden by grease) and a sunroof leak/mold
issue (covered up and not occurring during the colder weather) The
vehicle had bald front tires, and a weak battery The vehicle now has
177,893 miles (3,more), the same issues: rear transversal and
sunroof leak/mold The vehicle now has new front tires (purchased from
Sears), and a new battery (approximately $in improvements)
Current market value is comparable to what we paid for the vehicle
If Spitzer presents a fair and reasonable offer, we will consider selling
the vehicle to Spitzer
Regards,
*** ***
***,
The previous response to this complaint has not changedI would like to clarify a few things
The disclaimer on the sales agreement stating the vehicle is being sold and purchased "As-Is" is the total understanding for the dealership and the customer
The vehicles on the "As-Is" lot are "inspected" for major defectsIf any exist, those vehicles are not offered for sale and are sent to auction
The agreement clearly states that there may be undetectable defects at time of purchaseFYI...This vehicle had 174,miles on the odometerRepairs are to be expected
The agreement clearly states that no reconditioning or service maintenance was performed
The dealership would NOT spend the time or energy to "grease" a rear axle to eliminate or conceal a squealThe cars are given a wash and a vacuum of the interiorNot front line detailed
The customer is made aware of, and understands, the conditions of the sale and signs the disclaimer printed on the buyers agreement
Our company policy is that we do not permit customers to take our vehicles for a demo ride without the presence of a Spitzer employeeThis is the program for obvious reasons
Mr*** has had the vehicle in his possession for monthsFrom what I have discovered, at no time did Mr*** contact the dealership concerning any of his stated concerns, although at time of purchase he purchased a powertrain warranty that may cover the repair of the rear differential
if Mr*** would like to sell the car back to the dealership (at current market value) or trade for a different vehicle, an offer will be made to himHe may accept or decline the offer
*** ***
Due to the confusion of the expiration date of the offer that has been made to the ***s, Spitzer Sheffield has agreed to extend the date until the close of business (8:pm) on Thursday, July 16, 2015.This offer only applies if the car is in running order, with the exception of what was disclosed in the original complaintThe ***s described the issue as a “transversal” We don’t not know exactly what is meant by this termI believe there is a powertrain warranty on the car which was purchased at deliveryIf so, and if this is a covered component, it could be repaired at Spitzer Chevrolet in North Canton. *** ***DirectorSpitzer Management, Inc
Good mrning ***,In response to Ms***'s complaint, I have discovered the following.Spitzer Mitsubishi did do brake and sway bar repairs to Ms***s vehicle, with a cost totaling $The front and rear brake pads and rotors were replaced with the correct parts purchased from
*** ***The slides on the calipers were lubricated which is a function when replacing brakesI have never heard of a brake caliper "being broken".I am curious as to why, if the vehicle had issues with the brakes, Ms*** did not return to the dealership for assistance when the brakes had been replaced as part of the agreementIf there was an additional issue with the brakes, the dealership would have performed any necessary repairs needed at no charge to Ms***As stated, although the vehicle was purchased "AS-IS", brake repair was part of the sales agreement.I will be forwarding you copies of the repair order from Spitzer Mitsubishi and copies of the bills from *** *** for the brake parts purchases'Did Ms***, by chance, have the parts that were removed from her car by *** returned to herShe is entitled to them if requested. *** ***DirectorSpitzer Management
[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good morning [redacted],
Spitzer Sheffield will purchase Mr. [redacted]'s vehicle for $2500.00 (two thousand five hundred dollars). Mr. [redacted] may keep his new tires and battery. He will, however, need to replace the tires and battery with used tires and battery of same size required by manufacturer.
A vehicle "front line detailed" is, as the description implies, cleaned much more extensively than a "as-is" car.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My [redacted] Has Finger Greased Marks All On The Liner Of The Vehicle And On The Seats. These Finger Prints Are From The Service Shop At Spitzer. They Are Finger Prints, So It Will Be.Easy To Find Whom They Belong To. I Was Told By The GM that The Service Lights Would Be Checked By A Certified [redacted] Mechanic. After, The Second Time In The Shop TOM (Manager In Service) Said If Needed They Will Bring Into The [redacted] Shop. The Following Needs To Be Done. 1. Liner And Sunroof Needed To Be 100 Percent In Working Over. 2. [redacted] Needs To Sign Off That Everything On The We Owe Was Done Correct. 3. I Do Not Want To See Any Greasy Finger Prints Inside Or Out From Any From Spitzer. I HAVE Photos Of The Car And The Grease All Over It. Plus, Photos Of The Work Done. I Was Told By Spitzer The Financial Lady That The Repair Work Was unacceptable.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[redacted],
Customer also complained to Ohio AG. I have requested receipts for the alleged work. The AG is attempting to get them but I have yet to hear from them.
Will keep you advised.
[redacted]
Revdex.com: We accept Spitzer Mitsubishi's offer of $2,500 (two thousand five hundred) for our 2004 Buick Rendezvous. This is contingent on Spitzer agreeing to tow the vehicle from our residence to their location. Spitzer will need to tow the vehicle away from our residence - it does not start, and cannot be driven. Please ask Spitzer to make arrangements with us to pick up the vehicle, and deliver our check.
Regards,
[redacted]
Good afternoon [redacted] vehicle is currently at a [redacted] dealer having the sunroof issues corrected. He has been provided with alternate transportation. This repair will fulfill all items agreed upon on the "we owe" that [redacted] was given at time of delivery.Larry [redacted]Spitzer...
All items on the "We promise" have been completed. A new headliner was installed and interior cleaned. Service Manager is making arrangements to meet customer today to exchange cars.
Good afternoon [redacted],
After investigating Mr. [redacted]'s concern I have discovered the following.
This vehicle was purchased from our "as-is" lot in Sheffield, Ohio. Mr. [redacted] was made aware of the "as-is" purchase at that time. I will be forwarding signed documents by Mr. [redacted] clearly...
showing that he was made aware that the vehicle is being purchased "as-is". Mr. [redacted] states in his complaint that problems "have now surfaced". The car was purchased in January.
If Mr. [redacted] would care to have his vehicle repaired, at his expense, at [redacted] in North Canton, I can arrange to have the work performed at a discounted price.
[redacted]
Director
Spitzer Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I do have the parts for the car in the trunk. I didn't return the car to this location because I couldn't leave it there overnight. I purchased this car for my niece, and it's the only form of transportation for herself and her son. When I called they wanted me to drop off the car for two days. I was more upset that the parts were incorrect.
Good afternoon;I have been advised that there have been numerous conversations with the customer concerning this issue with the dealership.The $200.00 was her participation in the sales tax, but [redacted] has agreed to refund her the $125.00 she paid for the batteryLarry [redacted]Spitzer Management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.My [redacted] Has Finger Greased Marks All On The Liner Of The Vehicle And On The Seats These Finger Prints Are From The Service Shop At Spitzer They Are Finger Prints, So It Will Be.Easy To Find Whom They Belong To I Was Told By The GM that The Service Lights Would Be Checked By A Certified [redacted] MechanicAfter, The Second Time In The Shop TOM (Manager In Service) Said If Needed They Will Bring Into The [redacted] ShopThe Following Needs To Be Done Liner And Sunroof Needed To Be Percent In Working Over [redacted] Needs To Sign Off That Everything On The We Owe Was Done CorrectI Do Not Want To See Any Greasy Finger Prints Inside Or Out From Any From SpitzerI HAVE Photos Of The Car And The Grease All Over It Plus, Photos Of The Work Done I Was Told By Spitzer The Financial Lady That The Repair Work Was unacceptable [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Good morning [redacted] , Spitzer Sheffield will purchase Mr [redacted] 's vehicle for $(two thousand five hundred dollars)Mr [redacted] may keep his new tires and batteryHe will, however, need to replace the tires and battery with used tires and battery of same size required by manufacturer A vehicle "front line detailed" is, as the description implies, cleaned much more extensively than a "as-is" car [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I do have the parts for the car in the trunkI didn't return the car to this location because I couldn't leave it there overnightI purchased this car for my niece, and it's the only form of transportation for herself and her sonWhen I called they wanted me to drop off the car for two daysI was more upset that the parts were incorrect
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The
vehicle definitely had been altered to conceal the squeak. That is the opinion of reputable mechanics,
and is the only logical conclusionThe vehicle did not make the noises on the
test drive. The noises became obvious
the next day, and became progressively worse.
The mold smell was also covered up
The
salesman clearly made misrepresentations and offered unsolicited misleading and
information about the vehicle
There
are obvious contradictions between statements in Spitzer's response and documentation
we were given (including the contract) and assertions on the Spitzer website:
Mr*** states the
following in the Spitzer 'response'
The agreement clearly
states that no reconditioning or service maintenance was performedThe
dealership would NOT spend the time or energy to "grease" a rear axle
to eliminate or conceal a squealThe cars are given a wash and a vacuum
of the interiorNot front line detailed
While I'm not sure of the definition of
'front line detailed', he is asserting that the 'as is' vehicles are only
washed & vacuumed - no inspection.
The website, salesman
statements, displayed placards and documentation
Clearly
make assurances to the consumer that the
'as is' vehicles are 'safety checked'
The
contract states This vehicle has been
inspected
Any
safety check and/or inspection would highlight the mold smell and the
transversal issue to a competent automotive technician. I'm sure Spitzer will assert that it employs
competent automotive technicians
The implied warranties of fitness for a particular purpose
and fitness of merchantability have not been explicitly waived and still apply
As to Spitzer's offer -
Spitzer
indicated that it would purchase the vehicle from us at 'current market value'
Current Market Value when we purchased the vehicle on January 31,
was $3,($3,cash + $trade in) I'm assuming that Spitzer will
assert that they sold the vehicle at an appropriate price. The vehicle had 174,miles The
vehicle had a rear transversal issue (hidden by grease) and a sunroof leak/mold
issue (covered up and not occurring during the colder weather) The
vehicle had bald front tires, and a weak battery The vehicle now has
177,893 miles (3,more), the same issues: rear transversal and
sunroof leak/mold The vehicle now has new front tires (purchased from
Sears), and a new battery (approximately $in improvements)
Current market value is comparable to what we paid for the vehicle
If Spitzer presents a fair and reasonable offer, we will consider selling
the vehicle to Spitzer
Regards,
*** ***
***,
The previous response to this complaint has not changedI would like to clarify a few things
The disclaimer on the sales agreement stating the vehicle is being sold and purchased "As-Is" is the total understanding for the dealership and the customer
The vehicles on the "As-Is" lot are "inspected" for major defectsIf any exist, those vehicles are not offered for sale and are sent to auction
The agreement clearly states that there may be undetectable defects at time of purchaseFYI...This vehicle had 174,miles on the odometerRepairs are to be expected
The agreement clearly states that no reconditioning or service maintenance was performed
The dealership would NOT spend the time or energy to "grease" a rear axle to eliminate or conceal a squealThe cars are given a wash and a vacuum of the interiorNot front line detailed
The customer is made aware of, and understands, the conditions of the sale and signs the disclaimer printed on the buyers agreement
Our company policy is that we do not permit customers to take our vehicles for a demo ride without the presence of a Spitzer employeeThis is the program for obvious reasons
Mr*** has had the vehicle in his possession for monthsFrom what I have discovered, at no time did Mr*** contact the dealership concerning any of his stated concerns, although at time of purchase he purchased a powertrain warranty that may cover the repair of the rear differential
if Mr*** would like to sell the car back to the dealership (at current market value) or trade for a different vehicle, an offer will be made to himHe may accept or decline the offer
*** ***
Due to the confusion of the expiration date of the offer that has been made to the ***s, Spitzer Sheffield has agreed to extend the date until the close of business (8:pm) on Thursday, July 16, 2015.This offer only applies if the car is in running order, with the exception of what was disclosed in the original complaintThe ***s described the issue as a “transversal” We don’t not know exactly what is meant by this termI believe there is a powertrain warranty on the car which was purchased at deliveryIf so, and if this is a covered component, it could be repaired at Spitzer Chevrolet in North Canton. *** ***DirectorSpitzer Management, Inc
Good mrning ***,In response to Ms***'s complaint, I have discovered the following.Spitzer Mitsubishi did do brake and sway bar repairs to Ms***s vehicle, with a cost totaling $The front and rear brake pads and rotors were replaced with the correct parts purchased from
*** ***The slides on the calipers were lubricated which is a function when replacing brakesI have never heard of a brake caliper "being broken".I am curious as to why, if the vehicle had issues with the brakes, Ms*** did not return to the dealership for assistance when the brakes had been replaced as part of the agreementIf there was an additional issue with the brakes, the dealership would have performed any necessary repairs needed at no charge to Ms***As stated, although the vehicle was purchased "AS-IS", brake repair was part of the sales agreement.I will be forwarding you copies of the repair order from Spitzer Mitsubishi and copies of the bills from *** *** for the brake parts purchases'Did Ms***, by chance, have the parts that were removed from her car by *** returned to herShe is entitled to them if requested. *** ***DirectorSpitzer Management
[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good morning [redacted],
Spitzer Sheffield will purchase Mr. [redacted]'s vehicle for $2500.00 (two thousand five hundred dollars). Mr. [redacted] may keep his new tires and battery. He will, however, need to replace the tires and battery with used tires and battery of same size required by manufacturer.
A vehicle "front line detailed" is, as the description implies, cleaned much more extensively than a "as-is" car.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My [redacted] Has Finger Greased Marks All On The Liner Of The Vehicle And On The Seats. These Finger Prints Are From The Service Shop At Spitzer. They Are Finger Prints, So It Will Be.Easy To Find Whom They Belong To. I Was Told By The GM that The Service Lights Would Be Checked By A Certified [redacted] Mechanic. After, The Second Time In The Shop TOM (Manager In Service) Said If Needed They Will Bring Into The [redacted] Shop. The Following Needs To Be Done. 1. Liner And Sunroof Needed To Be 100 Percent In Working Over. 2. [redacted] Needs To Sign Off That Everything On The We Owe Was Done Correct. 3. I Do Not Want To See Any Greasy Finger Prints Inside Or Out From Any From Spitzer. I HAVE Photos Of The Car And The Grease All Over It. Plus, Photos Of The Work Done. I Was Told By Spitzer The Financial Lady That The Repair Work Was unacceptable.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[redacted],
Customer also complained to Ohio AG. I have requested receipts for the alleged work. The AG is attempting to get them but I have yet to hear from them.
Will keep you advised.
[redacted]
Revdex.com: We accept Spitzer Mitsubishi's offer of $2,500 (two thousand five hundred) for our 2004 Buick Rendezvous. This is contingent on Spitzer agreeing to tow the vehicle from our residence to their location. Spitzer will need to tow the vehicle away from our residence - it does not start, and cannot be driven. Please ask Spitzer to make arrangements with us to pick up the vehicle, and deliver our check.
Regards,
[redacted]
Good afternoon [redacted] vehicle is currently at a [redacted] dealer having the sunroof issues corrected. He has been provided with alternate transportation. This repair will fulfill all items agreed upon on the "we owe" that [redacted] was given at time of delivery.Larry [redacted]Spitzer...
Management
All items on the "We promise" have been completed. A new headliner was installed and interior cleaned. Service Manager is making arrangements to meet customer today to exchange cars.
Good afternoon [redacted],
After investigating Mr. [redacted]'s concern I have discovered the following.
This vehicle was purchased from our "as-is" lot in Sheffield, Ohio. Mr. [redacted] was made aware of the "as-is" purchase at that time. I will be forwarding signed documents by Mr. [redacted] clearly...
showing that he was made aware that the vehicle is being purchased "as-is". Mr. [redacted] states in his complaint that problems "have now surfaced". The car was purchased in January.
If Mr. [redacted] would care to have his vehicle repaired, at his expense, at [redacted] in North Canton, I can arrange to have the work performed at a discounted price.
[redacted]
Director
Spitzer Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I do have the parts for the car in the trunk. I didn't return the car to this location because I couldn't leave it there overnight. I purchased this car for my niece, and it's the only form of transportation for herself and her son. When I called they wanted me to drop off the car for two days. I was more upset that the parts were incorrect.
Good afternoon;I have been advised that there have been numerous conversations with the customer concerning this issue with the dealership.The $200.00 was her participation in the sales tax, but [redacted] has agreed to refund her the $125.00 she paid for the batteryLarry [redacted]Spitzer Management