Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Attached are pictures showing you exactly what is written on the papers given to us by Spitzers Motor City the first 2 are from Spitzer Motor City saying that they inspected the radiator and it was given the green light, as well as the statement that we said we believe the radiator is leaking. also stated there was the tire and wheels which if my knowledge is correct includes the u bolts and drive shaft. the third picture that diagnosed a radiator leak is from [redacted] who stated to both me and my son we have no service record of this truck ever being here prior to today. So if this [redacted] would like to see the records for himself I suggest he go back and look it over because we have the evidence that both things were brought up and we requested the entire service records for this truck from [redacted] and guess what we only have a record that its been there once. Also it was directly stated to me that "They couldn't work on the truck because they weren't a Chevy dealer" I frankly don't care if they do have a GM mechanic this is what was stated directly to me. Also I have never had this [redacted] deal with me when I've asked to speak to the person in charge. When Iv'e spoken to a manager it was a [redacted] and that was only 1 time any other time I was pushed aside or they never returned the call.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
It's exactly how I said in my original complaint. They fix the parts that did not need fixing. The bill is $1200 and nothing has been fixed that need to be fixed. That's the reason the car still needs work. I told them do not tear down my engine Knowing that they will do that and charge me more money and my car will still be broken. Why would I tell them to continue and charge me more money and they have no idea what is wrong with my car.
As stated...There were many incorrect parts nstalled on the vehicle. The Tecnitian had to install the correct parts before he can continue the diagnosis. [redacted] was provided a cost quote for these repairs, and he authorized the work knowing that additional repairs may be necessary.I understand that [redacted] has declined necessary additional diagnosis or tear down. That is his choice. When the work that [redacted] authorized and the tech performed is paid in full. he may retrieve his vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Good afternoon [redacted],
When investigating Ms. [redacted] complaint, I discovered the following;
Ms. [redacted] first visited the dealership on 4/11/15. As she stated, she worked with sales representative, [redacted].
[redacted] has many years experience in financing qualifications for auto loans. He explained to...
Ms. [redacted] that she may need some assistance to acquire a loan, but he would send the credit app to the lenders as it stood.
Ms. [redacted] never provided any assistance and the dealership "pulled" her credit on 4/15. It was then forwarded to various lenders in an effort to arrange financing. Unfortunately, no lender would approve financing for Ms. [redacted]. (She may have been aware of this pending result as Adventure C/J/R had also attempted to arrange financing for her.) Spitzer Motor City sent a credit denial letter on 4/18/15 which she should have received by this date.
Customer had been at dealership approximate 2 weeks prior to this visit. Was provided pricing but stated that he could purchase vehicle for considerably less at a competitor. Sales rep called as a follow up the following day and customer advised that he had already purchased.Customer returned to...
dealership and requested to drive a 392 Challenger. When asked if wanted to purchase, his response was "no, just wanted to drive". Naturally, the dealership does not provide "rides" in cars that are limited editions and normally quite expensive. The Challenger 392 has a list price in excess of $50,000.00. In addition, the purchasers of these cars want to take delivery with a limited amount of mileage on the odometer. The dealership also does not permit "test Drives" until after purchase on "Hellcats" and "Vipers".Larry [redacted]Director Spitzer Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Thank you for your attention in this matter. Although, I did get my repair resolved at [redacted], it was because the dealership never called me back. I did return their calls and never got a response so I texted a response back. Thank you.
Regards,
[redacted]
After reviewing this concern I have discovered the following:
Ms. [redacted] had been to Spitzer Motor City 6/14, 11/14, 3/15 for maintenance. On 3/15, the vehicle had 71,275 miles on the odometer. Obviously, the vehicle has developed a rust hole in the oil pan since her last visit. Unfortunately, a...
rusty oil pan is not covered under warranty, factory or an extended warranty on a pre-owned vehicle. The cost of replacing the oil pan would be the obligation of the owner. The dealership will, as a courtesy, replace the oil pan on her vehicle for $100.00 plus tax. This is a substantial discount from the normal cost of repair. If MS. [redacted] would like to take advantage of the offer, she should call [redacted], Service Manager at [redacted].
[redacted] Director
This business response was received by Revdex.com via email.Attached you will find copies of repair orders, mechanic's notes and notes made by the assistant service manager.[redacted] was informed that his vehicle needed numerous repairs. Basically due to the fact that, obviously, he or someone had...
attempted to repair his issues with the car. The car had the wrong spark plugs, the coils were not correct and there was gas in the oil due to the wrong plugs and coils. [redacted] authorized the dealership to repair these items. He was also advised that the car may need additional items. After installing the correct parts, the car is still not performing as designed and needs additional diagnostics, which may include tearing down the engine.The technician that is working on his car is a master tech and has many years experience, he knows what he is doing.[redacted] has had discussions with the assistant service manager, Mike, and has been made aware of what the additional diagnosis will cost him. Any necessary repairs will be an additional cost.Should [redacted] choose not to have the necessary diag and repairs performed, please advise him to please pay for the work that has been completed and he may pick up his vehicle at that time.Should you have any questions or require additional information, please contact me.Thank you,Larry W[redacted]
Good morning [redacted]I have investigated [redacted] complaint and have discovered the following;1) It appears that [redacted] appointment was set up through our Business Development Center (BDC). The individual he talked to at the BDC was not aware that Adib was on vacation. Rob and Adib have the...
same position at the dealership. 2) Rob agreed to give [redacted] the $8000.00 he was requesting for his car prior to him leaving.3) The residual (end value) is controlled totally by Chrysler. It is calculated by a percentage of the original MSRP. (Window sticker). Chrysler provides all C-D-J-R dealerships with those percentages and the dealership can not adjust them. The current percentage may be adjusted after July 31 as we will be moving into another month which, if adjusted, will lower the residual and the lease payment will be increased.[redacted]Spitzer Management
Spitzer Motor City had attempted to contact Ms. [redacted] to resolve her issue. She was not returning calls to the dealership as requested. The dealership received a message today from Ms. [redacted] (via txt) advising that she had taken vehicle to [redacted] of [redacted]. and they performed the repairs to...
[redacted] is absolutely correct. Neither [redacted] or the dealership has control over the residual. BUT....[redacted] does. I checked with the dealership and have been informed that the residual percentage has not changed for August. The vehicle [redacted] wishes to lease for 36 months has a 44% residual. At lease end, the residual will be $11,866.80. It is my understanding that the vehicle can be purchased by [redacted] for that amount (plus taxes and fees) at lease end.Larry [redacted]Spitzer Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Attached are pictures showing you exactly what is written on the papers given to us by Spitzers Motor City the first 2 are from Spitzer Motor City saying that they inspected the radiator and it was given the green light, as well as the statement that we said we believe the radiator is leaking. also stated there was the tire and wheels which if my knowledge is correct includes the u bolts and drive shaft. the third picture that diagnosed a radiator leak is from [redacted] who stated to both me and my son we have no service record of this truck ever being here prior to today. So if this [redacted] would like to see the records for himself I suggest he go back and look it over because we have the evidence that both things were brought up and we requested the entire service records for this truck from [redacted] and guess what we only have a record that its been there once. Also it was directly stated to me that "They couldn't work on the truck because they weren't a Chevy dealer" I frankly don't care if they do have a GM mechanic this is what was stated directly to me. Also I have never had this [redacted] deal with me when I've asked to speak to the person in charge. When Iv'e spoken to a manager it was a [redacted] and that was only 1 time any other time I was pushed aside or they never returned the call.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
It's exactly how I said in my original complaint. They fix the parts that did not need fixing. The bill is $1200 and nothing has been fixed that need to be fixed. That's the reason the car still needs work. I told them do not tear down my engine Knowing that they will do that and charge me more money and my car will still be broken. Why would I tell them to continue and charge me more money and they have no idea what is wrong with my car.
As stated...There were many incorrect parts nstalled on the vehicle. The Tecnitian had to install the correct parts before he can continue the diagnosis. [redacted] was provided a cost quote for these repairs, and he authorized the work knowing that additional repairs may be necessary.I understand that [redacted] has declined necessary additional diagnosis or tear down. That is his choice. When the work that [redacted] authorized and the tech performed is paid in full. he may retrieve his vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Good afternoon [redacted],
When investigating Ms. [redacted] complaint, I discovered the following;
Ms. [redacted] first visited the dealership on 4/11/15. As she stated, she worked with sales representative, [redacted].
[redacted] has many years experience in financing qualifications for auto loans. He explained to...
Ms. [redacted] that she may need some assistance to acquire a loan, but he would send the credit app to the lenders as it stood.
Ms. [redacted] never provided any assistance and the dealership "pulled" her credit on 4/15. It was then forwarded to various lenders in an effort to arrange financing. Unfortunately, no lender would approve financing for Ms. [redacted]. (She may have been aware of this pending result as Adventure C/J/R had also attempted to arrange financing for her.) Spitzer Motor City sent a credit denial letter on 4/18/15 which she should have received by this date.
Customer had been at dealership approximate 2 weeks prior to this visit. Was provided pricing but stated that he could purchase vehicle for considerably less at a competitor. Sales rep called as a follow up the following day and customer advised that he had already purchased.Customer returned to...
dealership and requested to drive a 392 Challenger. When asked if wanted to purchase, his response was "no, just wanted to drive". Naturally, the dealership does not provide "rides" in cars that are limited editions and normally quite expensive. The Challenger 392 has a list price in excess of $50,000.00. In addition, the purchasers of these cars want to take delivery with a limited amount of mileage on the odometer. The dealership also does not permit "test Drives" until after purchase on "Hellcats" and "Vipers".Larry [redacted]Director Spitzer Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Thank you for your attention in this matter. Although, I did get my repair resolved at [redacted], it was because the dealership never called me back. I did return their calls and never got a response so I texted a response back. Thank you.
Regards,
[redacted]
After reviewing this concern I have discovered the following:
Ms. [redacted] had been to Spitzer Motor City 6/14, 11/14, 3/15 for maintenance. On 3/15, the vehicle had 71,275 miles on the odometer. Obviously, the vehicle has developed a rust hole in the oil pan since her last visit. Unfortunately, a...
rusty oil pan is not covered under warranty, factory or an extended warranty on a pre-owned vehicle. The cost of replacing the oil pan would be the obligation of the owner. The dealership will, as a courtesy, replace the oil pan on her vehicle for $100.00 plus tax. This is a substantial discount from the normal cost of repair. If MS. [redacted] would like to take advantage of the offer, she should call [redacted], Service Manager at [redacted].
[redacted] Director
This business response was received by Revdex.com via email.Attached you will find copies of repair orders, mechanic's notes and notes made by the assistant service manager.[redacted] was informed that his vehicle needed numerous repairs. Basically due to the fact that, obviously, he or someone had...
attempted to repair his issues with the car. The car had the wrong spark plugs, the coils were not correct and there was gas in the oil due to the wrong plugs and coils. [redacted] authorized the dealership to repair these items. He was also advised that the car may need additional items. After installing the correct parts, the car is still not performing as designed and needs additional diagnostics, which may include tearing down the engine.The technician that is working on his car is a master tech and has many years experience, he knows what he is doing.[redacted] has had discussions with the assistant service manager, Mike, and has been made aware of what the additional diagnosis will cost him. Any necessary repairs will be an additional cost.Should [redacted] choose not to have the necessary diag and repairs performed, please advise him to please pay for the work that has been completed and he may pick up his vehicle at that time.Should you have any questions or require additional information, please contact me.Thank you,Larry W[redacted]
Good morning [redacted]I have investigated [redacted] complaint and have discovered the following;1) It appears that [redacted] appointment was set up through our Business Development Center (BDC). The individual he talked to at the BDC was not aware that Adib was on vacation. Rob and Adib have the...
same position at the dealership. 2) Rob agreed to give [redacted] the $8000.00 he was requesting for his car prior to him leaving.3) The residual (end value) is controlled totally by Chrysler. It is calculated by a percentage of the original MSRP. (Window sticker). Chrysler provides all C-D-J-R dealerships with those percentages and the dealership can not adjust them. The current percentage may be adjusted after July 31 as we will be moving into another month which, if adjusted, will lower the residual and the lease payment will be increased.[redacted]Spitzer Management
Spitzer Motor City had attempted to contact Ms. [redacted] to resolve her issue. She was not returning calls to the dealership as requested. The dealership received a message today from Ms. [redacted] (via txt) advising that she had taken vehicle to [redacted] of [redacted]. and they performed the repairs to...
her car.
[redacted]
[redacted] is absolutely correct. Neither [redacted] or the dealership has control over the residual. BUT....[redacted] does. I checked with the dealership and have been informed that the residual percentage has not changed for August. The vehicle [redacted] wishes to lease for 36 months has a 44% residual. At lease end, the residual will be $11,866.80. It is my understanding that the vehicle can be purchased by [redacted] for that amount (plus taxes and fees) at lease end.Larry [redacted]Spitzer Management