Spitzer Toyota Scion

Customer Information: [redacted] Revdex.com ID: [redacted] I've reached out to [redacted] and she has indicated that she will be on vacation until the 13th of April I've assured Ms [redacted] that I will resolve the issues she has with the Elantra purchased from Spitzer ToyotaI will personally manage the repairs and resolve any issues Ms [redacted] indicated that we will set a date and time convenient for her once she returns to townRegards, [redacted] ***Spitzer Toyota/Scion General Manager

Customer Information:[redacted]Revdex.com ID: [redacted]I've reached out to [redacted] and she has indicated that she will be on vacation until the 13th of April.  I've assured Ms. [redacted] that I will resolve the issues she has with the 2011 Elantra purchased from Spitzer...

Toyota. I will personally manage the repairs and resolve any issues.  Ms. [redacted] indicated that we will set a date and time convenient for her once she returns to town. Regards, [redacted]Spitzer Toyota/Scion General Manager

Review: Approximately one month ago I took my 2008 rav 4 (that I purchased there)to Spitzer Toyota. I asked them to identify the issues on the car needed to pass inspection (I paid $90 some to get that done). I completed the list of issues and returned the car for inspection. My 19 year old son took the car and waited. He was told that it needed a $1400 muffler system put on to pass emissions and inspection. We had to pay $46 for the emissions testing that do not pass. We then took the car to a different car repair place,and the RAV4 passed emissions and state inspection with no issues from the muffler system.Desired Settlement: Return my $46 and I would like others to know about this situation.

Business

Response:

I have just spoken to [redacted] and agreed to refund her the amount that is in question. The disputed amount will be mailed to Mrs. [redacted] 8.31.2016.Regards,Robert ** T[redacted]

Review: On November 4, 2015 my car broke down in Slippery Rock, PA. I had it towed to the dealership closest to my house that night. This Voltz Wagon dealership l[redacted]ed at my car and told me exactly what was wrong with it and the repairs needed. I contacted the dealership I bought the car from, Spitzer, seeing if there was anything they could do. The next morning we were informed by Spitzer that my warranty may cover the engine repair but only if we towed it to their facility. That day, November 6, 2015 I towed my car to Spitzer for the repairs. My warranty is through [redacted] and they were back and forth with them about whether it would be covered or not. On November 11, 2015 I received a call from Mike C[redacted] asking me for all of my record of repairs, oil changes, etc I had on my car. I sent them the same day as he requested. I informed them the day I dropped my car off that I had a rental car. Spitzer did say that the warranty company covers 5 days for a rental car but since the repairs were taking so long (already 10 days in) that they would l[redacted] into it. The repair company called me the first few weeks of the repair to specially ask me if they have heard anything from Spitzer and I told them no. They also wanted to inform me that the hold up is not on the repair side but that they have not heard any updates on what to do about the car. I also called the warranty company to see what the hold up was and they told me that they have not received a phone call back from Spitzer as well. Spitzer called us about tearing the entire engine apart and we would have to pay for this if the warranty company was not going to cover the repairs. We agreed to this because whether the warranty company was going to fix it or not, I needed the car repaired. My mother called Spitzer weekly to get an update on my car. When we actually got a hold of them they continuously said, it will be done next week. At one time there was a part that needed ordered and for three weeks we were assured that the car will be done next week. It was very hard to get in contact with Spitzer. They did not return phone calls or emails. It would take at least 2 messages for them to give us an update. Every time we spoke with them we asked them about the rental car coverage, and they said that they were waiting until the end to give the warranty company the entire coverage at once. Due to Spitzer saying one more week (for 3 weeks) and my rental car bills increasing by the week, my mother went down to Spitzer on December 18 2015, (a month into the repairs) for an update on my car, as well as information about being refunded for my rental car due to the length of repair because we could not get in contact with them. At this time, Spitzer gave me one of their cars to use for the remainder of the time. On January 6, 2016 the repairs were finally done and the warranty company covered all costs of the repair. When I went to pick up my vehicle I gave Spitzer my bill for the rental car since they continuously told me that they would give this bill to the warranty company. I was back and forth with Spitzer for a month about the rental car that I was pushed onto Larry who works with the warranty company. I contacted him and told him about the circumstances on February 10, 2016. Larry informed me that the warranty company was investigating and seeing why the repairs took so long. I informed him that Spitzer did nothing in a timely manor. We constantly called Spirtzer and the warranty company from November through December because I was concerned about the repairs myself. Larry went to Pat, who was one of the Spitzer employees who we were in contact with throughout the repairs, asking what the hold up was. Pat went on to tell Larry how I did not authorize the tear down, the rental car was not cleared by the warranty company, and I was not able to provide maintenance records. I informed Larry that these were all untrue statements and Larry suggested having a meeting with all who was involved with the repairs to figure out the issue of the delay since our stories were so different. I emailed and called Pat numerous times trying to set up a meeting. I received no response until I said that I will be showing up on Friday to have a meeting with him. On April 7, 2016 Pat finally emailed me back saying he does not know what the meeting will resolve. I went to the meeting with proof of why all of his comments were untrue and he told me that I was a liar. He said that he contacted me numerous times through email and phone to authorize the break down. I said we never received any of this could you please provide me with a proof of the emails that you sent, and he went on to push that aside saying it would not solve anything anyway. I went to the meeting with emails, voicemails, written proof and dates of how all of his accusations were false. He provided me no proof but continuously argued with me that the warranty company would only cover 5 days. He did contact Larry during the meeting asking him if there was any way to up the coverage, and the warranty company agreed to cover 10 days. Pat went on saying that he personally would make sure this check was cut next week and that I would have it. This meeting was on April 8, 2016 and I still have not seen a check. At this point, the warranty company should have had my rental car bills for 4 months. I have not heard from Spitzer or Larry for an update or anything. Out of the $1,574.40 of the rental car bill, the warranty will cover $300.Desired Settlement: I believe that Spitz should be covering the entire $1,574.40 due to the lack of contact, the delay, and falsified statements about the repair. Spitzer knew since day one when I dropped my car off that I had a rental car and constantly assured me that since the repairs were taking so long that they do not see why the warranty company would not cover it. The delays were not from my end but from Spitzers lack of consistency.

Review: I purchased a used/ ceritfied car from spitzer toyota in may 2014. there was cosmetic damage to the rear driver side bumber. before purchasing we had an agreement I was to bring the car in at my leisure, they would give me a rental and they would fix the damage. I came back to spitzer approximately 3 months later for an oil change and for them to fix the damage. they told me they wouldnt fix the damage until I have fix the driver side door that had scuffs from an accident I had caused. I brought the vehicle back in approx. 3 months later stating I wasnt going to be getting the driver side door damages fixed and that I wanted them to fix the damage we had agreed upon when I purchased the vehicle. they gave me the same excuse about wanting to wait to fix the damage until the drivers side door was fixed because they wanted the paint to match. so I left. about 3 weeks ago I noticed the damage on the back bumper was starting to rust. I immediately called spitzer and told them about my issues. they told me the guy who sold me the car has to deal with it and that he would call me back. I waited 3 days with no returned called so I called and asked to speak with a manager. the manager informed me, again that [redacted] had to resolve the issue because he sold me the car. The manager said [redacted] would call me back. [redacted] called me back about 2 hours later we spoke about the damages and he said he doesnt know what im talking about because it was 18 months ago (it was 9 months ago) he said he would get intouch with his paint guy and call me back. after 7 days of not hearing back from [redacted] I took it upon myself to drive down to spitzer toyota where I went into the service department and asked to speak with a manager. the lady at the front desk left and came back with no manager. I asked where the manager was she informed me hes not coming out but he told me what to do. she goes out and takes pictures of the damages to my car and says the paint guy comes in at 11:00 I will show these to him and we will go from there. it has now been 2 weeks since I have been into spitzer and have yet to revceive a phone call. I have went out of my way to get this taken care of multiple times and spitzer keeps coming up with excuses as to why im not getting my car fixed. I took my car to a body shop of my choice to get an estimate on the repairs which came out to $996.00. I believe spitzer should fix the damages ASAP or reimburst me the $996.00 plus the amount of a rental car for 3 days while they keep my car.Desired Settlement: I either want the amount of my estimate via check $996.00 plus the amount of a rentakl car for 3 days. or I want spitzer toyota to fix the damages asap. `

Business

Response:

Customer Information:[redacted]Revdex.com ID: [redacted]I've reached out to [redacted] and she has indicated that she will be on vacation until the 13th of April. I've assured Ms. [redacted] that I will resolve the issues she has with the 2011 Elantra purchased from Spitzer Toyota. I will personally manage the repairs and resolve any issues. Ms. [redacted] indicated that we will set a date and time convenient for her once she returns to town. Regards, [redacted]Spitzer Toyota/Scion General Manager

Review: My complaint is the deceptive way they sold me extras that I didn't want. After experiencing mechanical problems with the car I reviewed my sales documents and discovered that I was charged for items I never requested. (dent and nick insurance, theft insurance, tire insurance and the maintenance warranty was much higher than the quote I was initially given).There is no doubt in my mind that these were ever agreed upon. My car is most often in my garage or the secure parking lot where I work and because it was an economy car that was already 4 years old - not a target for thieves so I would never buy theft insurance and why would anyone pay $417 for tire insurance when they could go out and buy 4 new ones for that price. When speaking to a saleswoman, [redacted] she explained that I was asked if $230 was an affordable monthly payment. When I agreed that it was, then those extras were added. I immediately requested those items be removed. They agreed to remove them but prorated them. I want to be reimbursed for all of them, even the maintenance agreement because it was much higher than my original quote. I am partly to blame for not reviewing the documents more thoroughly but I feel they exploited the fact that I was a single woman and needed the car immediately because my previous car was totaled in an accident.Desired Settlement: as previous stated, I would like total reimbursement for the maintenance warranty, the etch guard, the dent and ding and the road hazard tire insurance.

Review: The elderly are often victimized by consumer fraud, and such is the case regarding Spitzer Toyota. My elderly father, [redacted], received a letter from [redacted], General Manager of Spitzer Toyota ([redacted], [redacted],) offering to "...pay off remaining lease payments due on his car, upgrade to a brand new vehicle, and substantially reduce his current lease payment of $290.10..."Mr. [redacted] responded to the offer made in the letter, and after traveling approximately 30 miles roundtrip to Spitzer Toyota, he was informed that the best they could offer him was a new vehicle lease at $400 per month a significant shift from what was promoted in the letter he received. This is a classic case of bait and switch as defined by the Federal Trade Commission:Sec. 238.1 Bait advertisement.No advertisement containing an offer to sell a product should be published when the offer is not a bona fide effort to sell the advertised product.Sec. 238.2 Initial offer.(a)No statement or illustration should be used in any advertisement which creates a false impression of the grade, quality, make, value, currency of model, size, color, usability, or origin of the product offered, or which may otherwise misrepresent the product in such a manner that later, on disclosure of the true facts, the purchaser may be switched from the advertised product to another.(b)Even though the true facts are subsequently made known to the buyer, the law is violated if the first contact or interview is secured by deception.I request that you please investigate this matter and take any/all legal recourse to correct the situation and ask the company to cease and desist in this type of consumer practice and deliver on the promises made in the letter. Thank you.Desired Settlement: I request that you please investigate this matter and take any/all legal recourse to correct the situation and ask the company to cease and desist in this type of consumer practice and deliver on the promises made in the letter. Thank you.

Review: We dropped our 2012 Scion off at Spitzer on 11/01 for the state/emission inspections and to have a noise checked out. The Service Advisor, [redacted], called me later and said that it needed a caliper support bracket, which they did not have. The part caused the vehicle to fail the state inspection. [redacted] said that we could pick the car up since the part needed to be ordered. I asked him how much we owed and he said that we owed $34.95 for the state inspection and $45.95 for the emission inspection. He said that there was also "a COUPLE OF DOLLAR fee that the STATE makes us charge". Since it was "a COUPLE of dollars" and "the STATE" made them charge it, I assumed it was related to one of the inspections. He also said that we would have to prepay $168 for the caliper support bracket, but that he had recorded the tire tread and brake lining measurements so we would not be charged again for the inspection once the part was replaced. When my daughter picked up the car, she called and said that the bill was for $315. When I asked to talk to the cashier, she said there were both inspections, the prepayment for the part discussed, a prepayment for a mounting kit (for which prepayment had not been mentioned, but I did not mind) AND A $20 SHOP FEE. When I asked about the $20 shop fee, she said it was for shop supplies like "oil and fluids and rags". I told her that the $20 shop fee had not been mentioned and she said that I had to talk to [redacted]. I talked to [redacted] and he said "Yeh, that's the COUPLE dollar fee that I told you about." I said that "a couple is TWO, NOT TWENTY", it was NOT a STATE FEE as he had said and that I had not had any repairs performed. He said that "EVERYONE" complains about the fee and that he could not take it off the bill. At that point, I told him NOT to order the parts and I would take my car elsewhere. OVER $20, I KNOWINGLY FORFEITED THE FREE $35 REINSPECTION. EVERYONE complains about the $20 shop fee due to not being told or being told it is a "couple" of dollars.Desired Settlement: I want a refund of $21.40, the $20 Shop Fee plus the 7% sales tax. I am waiving their offer to reinspect the vehicle for free after the repair is made due to the repair being done elsewhere and not wanting to take my vehicle back to their garage.

Business

Response:

We have refunded Mr.[redacted] $21.40. I’ve spoken to Mr. [redacted] personally and he agreed that this would resolve his issue.