I read the report from Eagle Services in Rice Lake WI, and they said I was rude when I called back on July 5th 2016 I talked to [redacted] and he was VERY RUDE, using vulgar language to me over the phone. He even hung up on me before hearing my side of the story so it is false what he is saying, to be accusing my daughter [redacted] that she doesn't know how to use a computer is also false, also accusing my daughter of sending a rude Facebook message when it is enclosed that I don't see any problem with the message as she was asking politely for a refund.Upon purchasing the laptop on July 1st 2016 neither [redacted] or his father even opened the laptop up and showed us anything on how it ran, missing pen, or that the hard drive was ready to fail. We had the computer sitting on our kitchen counter when we heard a loud grinding noise inside the computer so my daughter [redacted] decided to take it down to [redacted] Computers in Cameron WI in which we DID NOT pay for him to diagnosis it, that is when he told us that there was a missing pen, battery was garbage, hard drive was ready to bite the dust and when he stress tested the computer it ran at 220 degrees, I faxed Stacy through the Revdex.com the paperwork that [redacted] Computers wrote up for you guys on July 21st 2016. [redacted] called [redacted] a couple days asking if he could get it ready for her when she got her diability check on July 1st 2016 and was told by [redacted] there would be NO additional fees to get it ready and running, he polietly told [redacted] that it would be the computer with tax only, the reason she was also trying to get her money back from the dvd driver was because the computer didn't have a dvd rom so why would I need the dvd driver???? I have made several other purchases at other businesses and the return policy is printed on the back of the receipt. On July 1st 2016 when we made the purchase [redacted]'s dad was in the store and seemed fine to us, he states he had stomach surgery but was walking all around and bending. [redacted] himself told me ([redacted] Toufar) that he had hernia surgery in which is 2 different stories there were told to us. We will fax the receipt on Monday July 25th 2016 to Stacy to the Revdex.com, my daughter [redacted] also told [redacted] and his dad on July 1st 2016 that she was purchasing that laptop for herself so her mother could have her old dell as her computer bit the dust (mother board blew out - Toshiba) If you have any further questions or concerns please let me know!!
I read the report from Eagle Services in Rice Lake WI, and they said I was rude when I called back on July 5th 2016 I talked to [redacted] and he was VERY RUDE, using vulgar language to me over the phone. He even hung up on me before hearing my side of the story so it is false what he is saying, to be accusing my daughter [redacted] that she doesn't know how to use a computer is also false, also accusing my daughter of sending a rude Facebook message when it is enclosed that I don't see any problem with the message as she was asking politely for a refund.Upon purchasing the laptop on July 1st 2016 neither [redacted] or his father even opened the laptop up and showed us anything on how it ran, missing pen, or that the hard drive was ready to fail. We had the computer sitting on our kitchen counter when we heard a loud grinding noise inside the computer so my daughter [redacted] decided to take it down to [redacted] Computers in Cameron WI in which we DID NOT pay for him to diagnosis it, that is when he told us that there was a missing pen, battery was garbage, hard drive was ready to bite the dust and when he stress tested the computer it ran at 220 degrees, I faxed Stacy through the Revdex.com the paperwork that [redacted] Computers wrote up for you guys on July 21st 2016. [redacted] called [redacted] a couple days asking if he could get it ready for her when she got her diability check on July 1st 2016 and was told by [redacted] there would be NO additional fees to get it ready and running, he polietly told [redacted] that it would be the computer with tax only, the reason she was also trying to get her money back from the dvd driver was because the computer didn't have a dvd rom so why would I need the dvd driver???? I have made several other purchases at other businesses and the return policy is printed on the back of the receipt. On July 1st 2016 when we made the purchase [redacted]'s dad was in the store and seemed fine to us, he states he had stomach surgery but was walking all around and bending. [redacted] himself told me ([redacted] Toufar) that he had hernia surgery in which is 2 different stories there were told to us. We will fax the receipt on Monday July 25th 2016 to Stacy to the Revdex.com, my daughter [redacted] also told [redacted] and his dad on July 1st 2016 that she was purchasing that laptop for herself so her mother could have her old dell as her computer bit the dust (mother board blew out - Toshiba) If you have any further questions or concerns please let me know!!