Spivey Pavement Marking, Inc.

As per our conversation earlier please find attached a copy of the buyers guide that was signed by the customer which indicates the vehicle was sold AS-ISThe only service contract the customer has is the one they purchased through the lien holderIn regards to the lights, if the customer drops off and leaves the car I will get them repaired as promisedIf you have any further questions or concerns please contact me via email or my cell

Hello , This Customer purchased the BMW Xon March 30, with no warranty by the dealer (Buyer's Guide signed by customer indicating AS-IS)However she did purchase a Warranty from *** *** *** *** (Superior Protection Plan Contract No***The
customer has to call the warranty company and open a claimAlso when she purchased the vehicle she didn't have any engine complaints other than the taillight issue which we agreed to fix for the customer as a courtesy.we at Monmouth Auto Mall strive on customer satisfaction and if I can be of any further assistance please feel free to contact me anytimeThank You

Complaint: ***
I am rejecting this response because:
I was robbed this car has been back and forth to repair shops for repairs, they are talking about fixing the lights now using a mechanic that can't fix them because I was told to drop it off an still no results besides not being able to drive a car now since junof this year so I'm stuck with a lemon and a company that don't deliever nothing but liesI hope no one gets ripped off like I haveI've been paying out of pocket for repairs since time of purchase so everyone at monmouth auto mall on route south are liars and crooks
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
They did not fix the issue with the lights I had no idea the car was sold as is! And I called mike about the engine and the bluntly ignored my callsLights have yet to be fixed by monmouth auto mall as agreed so nothing was accomplished they are liars and crooksI would never finance a car as is me nor my husband
Regards,
*** ***

Hello [redacted] came in and purchased her vehicle AS-IS after test driving it. All of the documents are signed including the buyers guide. However as she was leaving the car overheated and I asked to leave it and I will send it to service. As a courtesy after the service facility looked...

at the car we installed and used engine and radiator with no charge to customer. I gave her the option of refunding her money or taking the car for the weekend and if she didn't like it or if there was a issue with the car she could return it. The customer elected to keep the car for the weekend and called us and said they are 100% happy and will still go with the deal. A few days later she called and said she had a issue again, her husband came in and we gave him a gas can because the car possibly didn't have gas in it. I believe it needs a fuel sending unit because the gas guage is inoperable. We offered to repair that also with no charge to the customer. [redacted] we strive on customer satisfaction and in this case I spent almost $2k in repairs with no charge to customer even thou we sold it AS-IS. I have all the supporting documents indicating the car was sold AS-IS with the customer signature on it and also all repair bills if necessary. Please let me know if you need anything else with regards to this complaint. ThankYou

Hello [redacted] After careful review of the customers complaint I don't know why her warranty was cancelled. However, even thou the customer wasn't charged for this warranty on her contract which doesn't reflect on her finance contract with [redacted], I will still honor a (1) year...

Limited Powertrain / Engine warranty on her car from todays date (September 2, 2015). Also I am amazingly shocked that none of my employees contacted this [redacted] since we strive on customer satisfaction. Please have the customer come back to the dealership and I will give her updated warranty paperwork after she signs a release. If you have any questions or further concerns regarding this complaint please call me at [redacted] (cell). Thank You, Ayhan C[redacted], owner