Additional addendum to my review as I am not able to edit, add, or redact the previous review, I will provide this followup.
A few weeks after submitting the review above, the[redacted] called me directly to address concerns over the negative review and offered a sincere apology. This shows genuine concern about the customer and reputation of his company.
Although the situation was unfortunate, the personal apology from the [redacted] allows the consideration of a future rental from me with this company. [redacted]
Additional addendum to my review as I am not able to edit, add, or redact the previous review, I will provide this followup.
A few weeks after submitting the review above, the[redacted] called me directly to address concerns over the negative review and offered a sincere apology. This shows genuine concern about the customer and reputation of his company.
Although the situation was unfortunate, the personal apology from the [redacted] allows the consideration of a future rental from me with this company. [redacted]