Splash Car Wash Reviews (%countItem)
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Splash Car Wash Rating
Description: CAR WASH & POLISH
Address: 1505 Old Morrilton Hwy, Conway, Arkansas, United States, 72032-3512
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My 3rd brake light was broken by their machines and they are claiming it's not their responsibility to fix it.
My husband took my 2005 Cadillac Escalade for an automated wash on 12/21 while he was going through the wash their machines broke my 3rd brake light in several places and snapped the brackets.. he filed an incident form and was told he would be contacted within 3-5 days due to the holidays.. after several attempts to contact them I finally heard back On 12/31 and they informed me that because my vehicle is more than 10 years old they are not responsible for damages...
All I want is for them to fix my brake light.
I made a complaint against splash car wash and I would like to revoke that complaint if possible
$5100.00 in damages to my car because of this Car Wash.
Extensive damage to my vehicle when the conveyer that moves the moves the cars basically shot my car inside the tunnel that washes the cars. I was sitting completely still and it dragged me in the car was tunnel extremely fast. I ran into the big blue brushes where they got stuck on top of the car. I heard cracking noises and saw the windshield was shattered. It took about 25 minutes to get them off the car and get the car backed out of the tunnel. When it was outside there was extensive damage to the car. The manager had the nerve to tell me it was my fault and they were not libel for the damage. I was no way responsible when I had no control over my car at all. I told him he would be hearing from my insurance company. He was very dismissive and couldn't have cared less. When the car was taken to the repair shop the person ahead was picking up their car that had been damaged at this car wash too. Their bill was $4,600.00. Ours is $5,100.00. The adjuster said he had had numerous claims from car washes. I just hope this doesn't happen to someone else through no fault of their own.
I would like this business to take responsibility and pay to have my car repaired.
Debbie *** visited our JFK carwash on Wednesday July 24 to get her daughters vehicle cleaned. As she was guided into the conveyor she was instructed to put her car in natural by one of our team members (there is also signage to indicate this instruction). Ms. did not follow our team members directions and kept her vehicle in drive and drove through our tunnel causing damage to both her vehicle and our equipment. After talking with Ms. she stated that she didn't know what gear her vehicle was in. She also indicated that she did not have her foot on the brake or gas when the incident occurred. The only carwash equipment that pushes the vehicle through the wash tunnel was still in the start position of the conveyor (roughly 20' behind the customers vehicle) when the customer drove into the tunnel. There is no other equipment that moves the vehicle, Ms. Dupriest was in control of her vehicle. As a company we do not cover driver negligence and this is why we will not cover the damage to her car.
Splash is not aware of any outstanding customer damage claims, but will process any made known to us according to company policy.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with this response at all. I was absolutely not in control of my car when it was propelled into the tunnel. I did not DRIVE my car into the tunnel but was pushed. I really didn't expect they would take responsibility for this. I will just let my insurance deal with this matter. I don't care what their explanation is for what happened. Machines fail all the time. I also don't agree that I damaged their equipment because I was told by the manager before I left there that day that I had NOT damaged their equipment. Before I left there they were already running cars through the car wash.