Splash Down Water Park

Initial Business Response / [redacted] (1000, 8, 2016/03/18) */ We have a policy that we do not accept returns or exchanges on opened packages of batteries and that is noted with a signWhen the customer returned the batteries the staff enforced our policy, which is why a refund/exchange was not completed We do sell a lot of batteries and we have never had an issue with the [redacted] batteries beforeIt is unfortunate that I was not able to have a chance to resolve this issue as Owner/ManagerI was not contacted about this, I only found out about it after the fact from my supervisor and then I received this complaintThe customer did call in and was speaking to a supervisor and informed that we do not have a district office but she should call back in the daytime and speak to the Manager and she might be able to do somethingThe customer refused to call back and instead chose to go this routeWhile we are a Franchise, our head office does not interfere with the day to day operationsEach Franchise is individually owned and operated, and the staff would not have the contact infoThe customer could have found that info online had she wanted to contact our head officeIt is really unfair that a complaint was placed with the Revdex.com as I did not get the opportunity to resolve this issueHad I been contacted I could have resolved this easilyIf the batteries were defective, she would have been offered an exchange on those batteries and given another packageIf that was unacceptable to the customer, I would have refunded her purchase [redacted] The customer can bring back the defective batteries and we will issue a complaint with our supplier, as it might have been a defective batchThe customer can have another package in place of this or she my have a refund

Initial Business Response /* (1000, 8, 2016/03/18) */
We have a policy that we do not accept returns or exchanges on opened packages of batteries and that is noted with a sign. When the customer returned the batteries the staff enforced our policy, which is why a refund/exchange was not completed. ...

We do sell a lot of batteries and we have never had an issue with the [redacted] batteries before. It is unfortunate that I was not able to have a chance to resolve this issue as Owner/Manager. I was not contacted about this, I only found out about it after the fact from my supervisor and then I received this complaint. The customer did call in and was speaking to a supervisor and informed that we do not have a district office but she should call back in the daytime and speak to the Manager and she might be able to do something. The customer refused to call back and instead chose to go this route. While we are a Franchise, our head office does not interfere with the day to day operations. Each Franchise is individually owned and operated, and the staff would not have the contact info. The customer could have found that info online had she wanted to contact our head office. It is really unfair that a complaint was placed with the Revdex.com as I did not get the opportunity to resolve this issue. Had I been contacted I could have resolved this easily. If the batteries were defective, she would have been offered an exchange on those batteries and given another package. If that was unacceptable to the customer, I would have refunded her purchase. [redacted] The customer can bring back the defective batteries and we will issue a complaint with our supplier, as it might have been a defective batch. The customer can have another package in place of this or she my have a refund.