Splash Express Of Santa Rosa LLC

Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Contact Name and Title: [redacted] ***, BusManager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @jimboneauto.com Our guest did use our car wash and he called several days after he had been through the car wash to say that he has a dent in the back of his truckThe Manager requested that he come by to evaluate this issue which he didBoth the manager and another employee measured the dent and our equipment and the equipment was 7" or 8" higher than the dent on his vehicleWe will also call our guest to be sure he is in agreement with this information Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) hello, I wanted to supplement that the distance was( not 7-inches) It was actually measured in the parking lot & not measured while on track in actual carwash !!! which to me is a conflict of measurementI am requesting that the actual business owner & I measure my ram truck while in the actual car wash I was rushed out by the manager on duty and felt rushedThe on duty manager also exaggerated about the distance Thanks ***

Initial Business Response /* (1000, 5, 2015/09/23) */
Contact Name and Title: [redacted], Bus. Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@jimboneauto.com
Our guest did use our car wash and he called several days after he had been through the car wash to say that he has a dent in...

the back of his truck. The Manager requested that he come by to evaluate this issue which he did. Both the manager and another employee measured the dent and our equipment and the equipment was 7" or 8" higher than the dent on his vehicle. We will also call our guest to be sure he is in agreement with this information.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
hello,
I wanted to supplement that the distance was( not 7-8 inches)
It was actually measured in the parking lot & not measured while on track in actual carwash !!! which to me is a conflict of measurement. I am requesting that the actual business owner & I measure my 2014 ram 2500 truck while in the actual car wash.
I was rushed out by the manager on duty and felt rushed. The on duty manager also exaggerated about the distance.
Thanks [redacted]