Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] [redacted] - your check is here Please make arrangements to come pick it up One check is taped to the main support beam in the basement that needs adjustment Another check is in the pile of trim in the garage that has not been installed on the porch In other words, exactly where we were standing when I tried to give you the money in Nov
I scheduled an appointment and met with the builder on 9/12/to discuss resolution Payment was offered at that time, the builder said to wait on the payment We reviewed the list of outstanding items and for the most part the builder agreed that he needs to complete them One items that remains in question is the driveway He does not consider it a maintenance item, I consider it has never been properly constructed We have a follow up to resolve the list Payment was offered multiple times, but not made as the builder said to wait
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Since the origination of the complaint, the electric lamp post and the replacement kitchen cabinet have been completed. This occurred by me reaching out to the subs for completion of the work, which they ‘forgot’.My initial correspondence with Revdex.com indicated that there was money due Oakmont. As a continued offer of good faith, I still make the offer to deposit those funds in an escrow or with a disinterested third party to be disbursed when the work is complete. Oakmont has made repeated statements that the work would be done ‘next week’ , ‘in a couple of weeks’ etc. but has never made good on it. My concern remains that if I provide the funds without control, the work will continue to be not completed.Final payment has not been withheld as para and addressed by Oakmont are with respect to the bank disbursement, which is complete. The contract does not address ‘extras’ as Oakmont refers to, though I don’t consider this to be ‘extras’ as the basic work is incomplete.Builder also addresses a mistake by the architect and that I did not pay for the correction. I did not need to pay for that correction because the architect was at fault and the architect paid for it. Regardless, the architect was approved by Oakmont and is the architect used/referred by a similar builder (Amburgy). Builder failed to mention the mistakes made by his subs as rework was required for surveying, plumbing, tile, drywall, cabinetry, painting, trim, countertops, concrete, carpet, flooring, excavating,The only thing I can think of that was not rework was roofing and masonry.My kitchen floor is so out of level, that a four legged chair will not rest on it without wobble. The main support that holds the floor was incorrectly adjusted by the builder and the floor is warped. Waiting until the warranty period for the floor to settle will not correct it. The main support needs to be adjusted (again) in order for the floor to settle. The living room floor sinks when you walk across it, the bedroom floor creaks so bad it wakes anyone when you enter the room. These are not warranty items, they aren’t done right to begin with.I just want this to be over……On Feb 15, 2016, the builder agreed to finish the punch list and deduct $from my balance (for excessive delay), which he has doneThe punch list is not complete Please finish the work and collect your funds
Per the *** complaint these items are in most cases warranty issue and fall under the "Residential Construction Performance Guidelines". The complaint does have a few legitimate warranty items that are the responsibility of the builder but the majority are not the builders
responsibilityThe over arching issue that *** failed to address was the refusal by *** to pay for over $2,in additional items that *** requested and builder providedBy refusing to pay for these items after, Builder received final bank and county approvals on the home, violates the terms of the contact between *** and Oakmont (paragraphs #& #11)Per the terms of the contact, Builder has recourse for non payment. To this point Oakmont has tried to keep legal proceedings out of this matterOne other matter of fact that must be noted; *** hired it's own ArchitectWhen Oakmont began construction it found that the foundation plans were One Foot smaller than the Framing plansBuilder without compensation from *** made the structural changes necessary to the foundationAdditional flawed architectural details were found by builder during the construction of the home that impacted the overall final product. RESOLUTION: *** must pay for those extras that builder providedOnce Builder has receipt of these funds then builder will address those warrantable items
After reviewing all of the items; Oakmont agreed to certain items that as the problem is described are valid warranty issues that Oakmont will fix. Mr*** persisted with the drivewayThe driveway was not in Oakmont's contractual scope of work and it's Oakmont's contention that the water issue on the neighbors property was an existing issue prior to Oakmont working on this projectThe ruts in the driveway are less then three quarters of inch deep and are typical to a gravel driveway that is over feet longHomeowners that have gravel driveways understand that there is constant maintenance involved. Oakmont did not accept payment because *** wanted items fixed that were not warranty items (driveway)By accepting payment Oakmont may have been admitting to be responsible for these unwarrantable items*** was asked to put in writing the items we agreed to and Oakmont would sign off and accept the past due payment without penalty
Customer requested additional items for there home. Oakmont has always had great relationships with our buyers so we collect for any outstanding extra funds at the time our Buyers move in. [redacted] has refused to pay for the extras. Oakmont's only recourse is to withhold service on those legitimate warranty items till these funds are paid. Escrow is not a resolution that is acceptable since the home has received a Certificate of Occupancy and the Bank has paid in full since the house is 100% complete. [redacted] needs to pay for extras and those items including but not limited to the floor issue will be addressed.
I scheduled an appointment and met with the builder on 9/12/16 to discuss resolution. Payment was offered at that time, the builder said to wait on the payment. We reviewed the list of outstanding items and for the most part the builder agreed that he needs to complete them. One items that remains in question is the driveway. He does not consider it a maintenance item, I consider it has never been properly constructed. We have a follow up to resolve the list. Payment was offered multiple times, but not made as the builder said to wait.
I have no comments when it comes to this type of communication. If Mr. [redacted] is going to pay Oakmont the amount owed it should be mailed into the office like any other business transaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] [redacted] - your check is here. Please make arrangements to come pick it up. One check is taped to the main support beam in the basement that needs adjustment. Another check is in the pile of trim in the garage that has not been installed on the porch. In other words, exactly where we were standing when I tried to give you the money in Nov.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] [redacted] - your check is here Please make arrangements to come pick it up One check is taped to the main support beam in the basement that needs adjustment Another check is in the pile of trim in the garage that has not been installed on the porch In other words, exactly where we were standing when I tried to give you the money in Nov
I scheduled an appointment and met with the builder on 9/12/to discuss resolution Payment was offered at that time, the builder said to wait on the payment We reviewed the list of outstanding items and for the most part the builder agreed that he needs to complete them One items that remains in question is the driveway He does not consider it a maintenance item, I consider it has never been properly constructed We have a follow up to resolve the list Payment was offered multiple times, but not made as the builder said to wait
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Since the origination of the complaint, the electric lamp post and the replacement kitchen cabinet have been completed. This occurred by me reaching out to the subs for completion of the work, which they ‘forgot’.My initial correspondence with Revdex.com indicated that there was money due Oakmont. As a continued offer of good faith, I still make the offer to deposit those funds in an escrow or with a disinterested third party to be disbursed when the work is complete. Oakmont has made repeated statements that the work would be done ‘next week’ , ‘in a couple of weeks’ etc. but has never made good on it. My concern remains that if I provide the funds without control, the work will continue to be not completed.Final payment has not been withheld as para and addressed by Oakmont are with respect to the bank disbursement, which is complete. The contract does not address ‘extras’ as Oakmont refers to, though I don’t consider this to be ‘extras’ as the basic work is incomplete.Builder also addresses a mistake by the architect and that I did not pay for the correction. I did not need to pay for that correction because the architect was at fault and the architect paid for it. Regardless, the architect was approved by Oakmont and is the architect used/referred by a similar builder (Amburgy). Builder failed to mention the mistakes made by his subs as rework was required for surveying, plumbing, tile, drywall, cabinetry, painting, trim, countertops, concrete, carpet, flooring, excavating,The only thing I can think of that was not rework was roofing and masonry.My kitchen floor is so out of level, that a four legged chair will not rest on it without wobble. The main support that holds the floor was incorrectly adjusted by the builder and the floor is warped. Waiting until the warranty period for the floor to settle will not correct it. The main support needs to be adjusted (again) in order for the floor to settle. The living room floor sinks when you walk across it, the bedroom floor creaks so bad it wakes anyone when you enter the room. These are not warranty items, they aren’t done right to begin with.I just want this to be over……On Feb 15, 2016, the builder agreed to finish the punch list and deduct $from my balance (for excessive delay), which he has doneThe punch list is not complete Please finish the work and collect your funds
Per the *** complaint these items are in most cases warranty issue and fall under the "Residential Construction Performance Guidelines". The complaint does have a few legitimate warranty items that are the responsibility of the builder but the majority are not the builders
responsibilityThe over arching issue that *** failed to address was the refusal by *** to pay for over $2,in additional items that *** requested and builder providedBy refusing to pay for these items after, Builder received final bank and county approvals on the home, violates the terms of the contact between *** and Oakmont (paragraphs #& #11)Per the terms of the contact, Builder has recourse for non payment. To this point Oakmont has tried to keep legal proceedings out of this matterOne other matter of fact that must be noted; *** hired it's own ArchitectWhen Oakmont began construction it found that the foundation plans were One Foot smaller than the Framing plansBuilder without compensation from *** made the structural changes necessary to the foundationAdditional flawed architectural details were found by builder during the construction of the home that impacted the overall final product. RESOLUTION: *** must pay for those extras that builder providedOnce Builder has receipt of these funds then builder will address those warrantable items
After reviewing all of the items; Oakmont agreed to certain items that as the problem is described are valid warranty issues that Oakmont will fix. Mr*** persisted with the drivewayThe driveway was not in Oakmont's contractual scope of work and it's Oakmont's contention that the water issue on the neighbors property was an existing issue prior to Oakmont working on this projectThe ruts in the driveway are less then three quarters of inch deep and are typical to a gravel driveway that is over feet longHomeowners that have gravel driveways understand that there is constant maintenance involved. Oakmont did not accept payment because *** wanted items fixed that were not warranty items (driveway)By accepting payment Oakmont may have been admitting to be responsible for these unwarrantable items*** was asked to put in writing the items we agreed to and Oakmont would sign off and accept the past due payment without penalty
Customer requested additional items for there home. Oakmont has always had great relationships with our buyers so we collect for any outstanding extra funds at the time our Buyers move in. [redacted] has refused to pay for the extras. Oakmont's only recourse is to withhold service on those legitimate warranty items till these funds are paid. Escrow is not a resolution that is acceptable since the home has received a Certificate of Occupancy and the Bank has paid in full since the house is 100% complete. [redacted] needs to pay for extras and those items including but not limited to the floor issue will be addressed.
I scheduled an appointment and met with the builder on 9/12/16 to discuss resolution. Payment was offered at that time, the builder said to wait on the payment. We reviewed the list of outstanding items and for the most part the builder agreed that he needs to complete them. One items that remains in question is the driveway. He does not consider it a maintenance item, I consider it has never been properly constructed. We have a follow up to resolve the list. Payment was offered multiple times, but not made as the builder said to wait.
I have no comments when it comes to this type of communication. If Mr. [redacted] is going to pay Oakmont the amount owed it should be mailed into the office like any other business transaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] [redacted] - your check is here. Please make arrangements to come pick it up. One check is taped to the main support beam in the basement that needs adjustment. Another check is in the pile of trim in the garage that has not been installed on the porch. In other words, exactly where we were standing when I tried to give you the money in Nov.