Initial Business Response / [redacted] (1000, 8, 2016/01/11) */ Please see attached Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the K Auto Sales response as I do not believe it accurately reflects the businesses practices nor displays the service this business acts underAs mentioned in my initial complaint I purchased a vehicle on I was provided an affidavit during the sale that indicated I would have the proper title and licensing information by 11/25/(see Affidavit attachment)I contacted the business on 11/24/via phone (see initial call attachment) and inquired about getting this paperworkI was told over the phone that this paperwork would be provided to me by the due date and that any late fees associated with licensing the car would be taken care of by K Auto SalesI waited until the holiday break had passed and before my temporary plate would expire on 12/4/to make yet another request for this information (see text message correspondence attachment )Through various phone calls and text messages I was assured that my car would be legal by the temporary plate's expiration dateAs the other attached photos display it took an additional week for me to license this car and only after I threatened legal action with a certified letter, which this business refused to accept and was returned to me by the U.SPostal Service (see attached certified letter refusal photo)It was only after this correspondence that Oscar from K Auto Sales would send me paperwork and with my constant probing for it via text and phone calls (see text message correspondence and attachments)This business is not organized or honest with its customersI found the paperwork I received on my day of purchase to be misleading in the form of significant mileage differences from dealership to dealership which would have been provided had this paperwork been given in a timelier manner (see BMV title attachment)I have since had to have several maintenance issues addressed to make this car both safe and drivable since its purchaseI would not recommend this business to future customers Final Business Response / [redacted] (4000, 16, 2016/01/21) */ Contact Name and Title: Oscar ***, Sales Agent On 11/04/Mr [redacted] came in my lot and was interested in the Chevy AvalancheHe was very thorough with his question about the vehicleOne of the questions he asked was if there was want warranty on the vehicleto which I responded no, there wasn't, the vehicle will be sold AS ISHe purchased a used vehicleAfterward he test drove the Avalanche for about minutesif you ask me that's a pretty decent time to evaluate if you like the vehicle and to see if its in the best convince to purchase said vehiclewhen he returned he said that the only problem he found was the exhaust manifold was leakingHe asked me to discount him dollars so HE would fix itand I agreed to his conditionSo he said he was very interested in buying itI asked him to come to the office to fill out the paper workHe voluntarily Read and Signed all of the paper work, including the AS IS Form OFFER: I'm sorry, the economy has been very bad lately so I cannot purchase the vehicle back from Mr [redacted] What I can do to help him is pay the late fee from BMV Final Consumer Response / [redacted] (4200, 18, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept K Auto Sales responseMr***'s remarks on are not reflective of the actual experience and mislead potential buyers which are the very reasons for this complaintWhen I went on to look at the Chevrolet Avalanche I was as thorough as a car buyer can be in asking questions about a particular vehicle hoping for honestyAs I mentioned in my previous comments, K Auto Sales does not display honest behavior in their sales based on my experienceI came on as Mr [redacted] indicated but his claims about my inspection of the vehicle are grossly inaccurateI test drove the truck between 20-minutes, it did take longer as I asked if I could drive on a highway to get it to a faster speed than driving in town would allowI noticed a small noise that I believed could have been an exhaust leak based on other cars I had driven that dayMr [redacted] assigned a $evaluation on the repair and mentioned he had someone in town who could fix it for meI explained that I had traveled from Indianapolis, rented a car to drive to Logansport for the potential purchase and would rather have a discount to have it repaired with my mechanic in my town if that was the caseI was unaware of the actual costI received several different quotes and neither was in the realm of $My lowest bid was at $and that was with a retired mechanic borrowing a shop to complete the workI also mentioned that the Air Conditioning unit was not functioning properly and that it would need to be serviced as well, Mr [redacted] indicated he could not reduce his price any further thoughIn addition to these issues, I was unaware of a recall on this vehicleOn my drive home the speedometer failed and upon further research found while driving more than minutes the speedometer (or in some cases other gauges) will not be accurateThis is an additional $repair as the instrument cluster must be replaced through General motors directlyAlthough this was not in my initial complaint it should be noted for other buyersDespite these issues which I have not sought more action on, it does not negate the documents provided previously that clearly shows K Auto Sales does not do business wellI was left without the ability to legally drive my car for nearly week because of Mr***' untimely paperwork processingI do not think his personal business situation should be the reason he cannot refund my money or compensate for some of these repairs if he claims to be an honest salespersonI understand that a car is bought "As Is", it is why I overlooked the perceived exhaust leak and took the discount and why I did not pursue more on the air conditioning concernHowever to sell a "one owner" car that has been shifted between car dealers for more than 40,miles between ownership and then when question after purchasing and told "dealers are not considered owners" is misleading to buyersPaperwork displays this to buyers and I was not provided this information until a month later and upon threat of legal action
Initial Business Response / [redacted] (1000, 8, 2016/01/11) */ Please see attached Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the K Auto Sales response as I do not believe it accurately reflects the businesses practices nor displays the service this business acts underAs mentioned in my initial complaint I purchased a vehicle on I was provided an affidavit during the sale that indicated I would have the proper title and licensing information by 11/25/(see Affidavit attachment)I contacted the business on 11/24/via phone (see initial call attachment) and inquired about getting this paperworkI was told over the phone that this paperwork would be provided to me by the due date and that any late fees associated with licensing the car would be taken care of by K Auto SalesI waited until the holiday break had passed and before my temporary plate would expire on 12/4/to make yet another request for this information (see text message correspondence attachment )Through various phone calls and text messages I was assured that my car would be legal by the temporary plate's expiration dateAs the other attached photos display it took an additional week for me to license this car and only after I threatened legal action with a certified letter, which this business refused to accept and was returned to me by the U.SPostal Service (see attached certified letter refusal photo)It was only after this correspondence that Oscar from K Auto Sales would send me paperwork and with my constant probing for it via text and phone calls (see text message correspondence and attachments)This business is not organized or honest with its customersI found the paperwork I received on my day of purchase to be misleading in the form of significant mileage differences from dealership to dealership which would have been provided had this paperwork been given in a timelier manner (see BMV title attachment)I have since had to have several maintenance issues addressed to make this car both safe and drivable since its purchaseI would not recommend this business to future customers Final Business Response / [redacted] (4000, 16, 2016/01/21) */ Contact Name and Title: Oscar ***, Sales Agent On 11/04/Mr [redacted] came in my lot and was interested in the Chevy AvalancheHe was very thorough with his question about the vehicleOne of the questions he asked was if there was want warranty on the vehicleto which I responded no, there wasn't, the vehicle will be sold AS ISHe purchased a used vehicleAfterward he test drove the Avalanche for about minutesif you ask me that's a pretty decent time to evaluate if you like the vehicle and to see if its in the best convince to purchase said vehiclewhen he returned he said that the only problem he found was the exhaust manifold was leakingHe asked me to discount him dollars so HE would fix itand I agreed to his conditionSo he said he was very interested in buying itI asked him to come to the office to fill out the paper workHe voluntarily Read and Signed all of the paper work, including the AS IS Form OFFER: I'm sorry, the economy has been very bad lately so I cannot purchase the vehicle back from Mr [redacted] What I can do to help him is pay the late fee from BMV Final Consumer Response / [redacted] (4200, 18, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept K Auto Sales responseMr***'s remarks on are not reflective of the actual experience and mislead potential buyers which are the very reasons for this complaintWhen I went on to look at the Chevrolet Avalanche I was as thorough as a car buyer can be in asking questions about a particular vehicle hoping for honestyAs I mentioned in my previous comments, K Auto Sales does not display honest behavior in their sales based on my experienceI came on as Mr [redacted] indicated but his claims about my inspection of the vehicle are grossly inaccurateI test drove the truck between 20-minutes, it did take longer as I asked if I could drive on a highway to get it to a faster speed than driving in town would allowI noticed a small noise that I believed could have been an exhaust leak based on other cars I had driven that dayMr [redacted] assigned a $evaluation on the repair and mentioned he had someone in town who could fix it for meI explained that I had traveled from Indianapolis, rented a car to drive to Logansport for the potential purchase and would rather have a discount to have it repaired with my mechanic in my town if that was the caseI was unaware of the actual costI received several different quotes and neither was in the realm of $My lowest bid was at $and that was with a retired mechanic borrowing a shop to complete the workI also mentioned that the Air Conditioning unit was not functioning properly and that it would need to be serviced as well, Mr [redacted] indicated he could not reduce his price any further thoughIn addition to these issues, I was unaware of a recall on this vehicleOn my drive home the speedometer failed and upon further research found while driving more than minutes the speedometer (or in some cases other gauges) will not be accurateThis is an additional $repair as the instrument cluster must be replaced through General motors directlyAlthough this was not in my initial complaint it should be noted for other buyersDespite these issues which I have not sought more action on, it does not negate the documents provided previously that clearly shows K Auto Sales does not do business wellI was left without the ability to legally drive my car for nearly week because of Mr***' untimely paperwork processingI do not think his personal business situation should be the reason he cannot refund my money or compensate for some of these repairs if he claims to be an honest salespersonI understand that a car is bought "As Is", it is why I overlooked the perceived exhaust leak and took the discount and why I did not pursue more on the air conditioning concernHowever to sell a "one owner" car that has been shifted between car dealers for more than 40,miles between ownership and then when question after purchasing and told "dealers are not considered owners" is misleading to buyersPaperwork displays this to buyers and I was not provided this information until a month later and upon threat of legal action