Splendid Portraits

From: Alan B [redacted] Date: Tue, Jan 5, at 4:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: " [redacted] ( [redacted] @myRevdex.com.org)" < [redacted] @myRevdex.com.org>Hi ***, Re: ID # [redacted] - [redacted] A quick follow up to above referenced case I received notice today that we received a $check from [redacted] for the principal and the NSF fees As promised, we have refunded [redacted] 100% of the three NSF fees, which totaled $ A check was mailed to [redacted] 's home todayYou had previously alerted me on Jan that this case has been resolved, but since there was further movement after you closed the case, I thought I should update you Thanks for your help and have a happy and healthy Alan B [redacted] | Controller 226xSplendidPortraits.com###-###-####, ext***

From: Alan B [redacted] Date: Mon, Dec 21, at 2:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: " [redacted] ( [redacted] @myRevdex.com.org)" < [redacted] @myRevdex.com.org>Hi [redacted] , This email is an update to complaint [redacted] , originating from [redacted] I spoke with [redacted] regarding this complaint several weeks ago She alerted me that she had mailed a check for $which covered the principal of the three NSF checks plus $in NSF fees I informed [redacted] that as soon as her check is received and posted, I will mail her a $refund for the three NSF fees As of the writing of this email, [redacted] 's check for $has not been received Earlier today I left [redacted] a voice mail informing her we have not received her check and that as soon as we do, I will send her the $refund check I also invited her to contact me if she has any other concerns or questions I will keep you posted on any further activity regarding this complaint But, as of now, I am still waiting for the check from [redacted] Hopefully this will be resolved soonThanks for your attention to this matter Alan B [redacted] | Controller 226x SplendidPortraits.com800.230.4602, extStudent Privacy Pledge Sig_logo Email sized Facebook Like

August 31, 2015Dear *** ***:
Thank you for your recent correspondence regarding a complaint from *** *** *** regarding a recent order of school portraits of her son at *** *** Elementary School in Gainesville, VirginiaWe deeply regret the problem *** ***
experienced in receiving her orderIt looks like the genesis of the problem was there was insufficient information provided to enable fulfillment of the orderSpecifically, an individual image locator number is required to properly identify the image being orderedSince we were unable to obtain the individual image locator number, we have fully refunded *** ***'s credit card (see attached refund receipt).Splendid Portraits makes every effort to provide world class customer service and we appreciate *** *** Communicating her dissatisfaction, as this valuable feedback allows us to improve in areas where customers feel we are lacking.Should you or *** *** desire to discuss this matter further, please contact me at ###-###-####Thanks again for your concern regarding this matter.Sincerely,
Alan B Controller, Splendid Portraits

From: Alan B[redacted] Date: Mon, Dec 21, 2015 at 2:29 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[redacted]@myRevdex.com.org)" <[redacted]@myRevdex.com.org>Hi [redacted], This email is an update to complaint...

[redacted], originating from [redacted]. I spoke with [redacted] regarding this complaint several weeks ago.  She alerted me that she had mailed a check for $252 which covered the principal of the three NSF checks plus $150 in NSF fees.  I informed [redacted] that as soon as her check is received and posted, I will mail her a $150 refund for the three NSF fees.  As of the writing of this email, [redacted]'s check for $252 has not been received.  Earlier today I left [redacted] a voice mail informing her we have not received her check and that as soon as we do, I will send her the $150 refund check.  I also invited her to contact me if she has any other concerns or questions.  I will keep you posted on any further activity regarding this complaint.  But, as of now, I am still waiting for the check from [redacted].  Hopefully this will be resolved soon. Thanks for your attention to this matter.  Alan B[redacted]    |    Controller 226x41  SplendidPortraits.com800.230.4602, ext. 2109 Student Privacy Pledge Sig_logo   Email sized Facebook Like

August 31, 2015Dear [redacted]:Thank you for your recent correspondence regarding a complaint from [redacted] regarding a recent order of school portraits of her son at [redacted] Elementary School in Gainesville, Virginia.We deeply regret the problem [redacted] experienced in receiving...

her order. It looks like the genesis of the problem was there was insufficient information provided to enable fulfillment of the order. Specifically, an individual image locator number is required to properly identify the image being ordered. Since we were unable to obtain the individual image locator number, we have fully refunded [redacted]'s credit card (see attached refund receipt).Splendid Portraits makes every effort to provide world class customer service and we appreciate [redacted] Communicating her dissatisfaction, as this valuable feedback allows us to improve in areas where customers feel we are lacking.Should you or [redacted] desire to discuss this matter further, please contact me at ###-###-####. Thanks again for your concern regarding this matter.Sincerely,Alan B. Controller, Splendid Portraits

From: Alan B[redacted] Date: Mon, Dec 21, 2015 at 2:29 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[redacted]@myRevdex.com.org)" <[redacted]@myRevdex.com.org>Hi [redacted], This email is...

an update to complaint [redacted], originating from [redacted]. I spoke with [redacted] regarding this complaint several weeks ago.  She alerted me that she had mailed a check for $252 which covered the principal of the three NSF checks plus $150 in NSF fees.  I informed [redacted] that as soon as her check is received and posted, I will mail her a $150 refund for the three NSF fees.  As of the writing of this email, [redacted]'s check for $252 has not been received.  Earlier today I left [redacted] a voice mail informing her we have not received her check and that as soon as we do, I will send her the $150 refund check.  I also invited her to contact me if she has any other concerns or questions.  I will keep you posted on any further activity regarding this complaint.  But, as of now, I am still waiting for the check from [redacted].  Hopefully this will be resolved soon. Thanks for your attention to this matter.  Alan B[redacted]    |    Controller 226x41  SplendidPortraits.com800.230.4602, ext. 2109 Student Privacy Pledge Sig_logo   Email sized Facebook Like

From: Alan B[redacted] <[redacted]@splendidportraits.com>Date: Tue, Jan 5, 2016 at 4:32 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[redacted]@myRevdex.com.org)" <[redacted]@myRevdex.com.org>Hi [redacted], Re: ID # [redacted] - [redacted] A quick follow up to above referenced case.  I received notice today that we received a $252.00 check from [redacted] for the principal and the NSF fees.  As promised, we have refunded [redacted] 100% of the three NSF fees, which totaled $150.  A check was mailed to [redacted]'s home today. You had previously alerted me on Jan 1 that this case has been resolved, but since there was further movement after you closed the case, I thought I should update you.  Thanks for your help and have a happy and healthy 2016. Alan B[redacted]    |    Controller 226x41 SplendidPortraits.com###-###-####, ext. [redacted]

Review: I order some pictures for my TWO kids the quality of pictures is poor and I was not happy with pictures I paid $80.00 I asked for the refund and I did not get the full amount they are charging me a $7.50 Refund fee I should not be penalized from there bad quality productDesired Settlement: I want my $7.50 pending

Business

Response:

December 11, 2013

[redacted]:

Thank you for your recent correspondence regarding a complaint from **. [redacted] regarding the recent purchase of her children's school portraits at [redacted] Elementary School.

We deeply regret the problem **. [redacted] experienced in obtaining a full refund. The end result is a full refund has now been issued to **. [redacted].

I would like to point out that a refund of the disputed $7.50 was issued prior to receiving this complaint from the Revdex.com. It is my hope **. [redacted] will be satisfied once the $7.50 refund check is received. I encourage **. [redacted] to contact me directly should she require additional assistance.

Thanks again for your concern regarding this matter.