Splinters and Sawdust

Initial Business Response / [redacted] (1000, 7, 2015/10/10) */ all tenants where notified of changes per the new owner and the rent was due on the first of the month by new owner by letterthe latter stated how the late fees where going to be applied in that letterThe customer pays the rent on the first and it pays till the end of the month onlyAll tenants where brought forward to the first so they got free time of several daysthe tenants where informed they had to be moved out by the end of the month to get deposit back this tenant stayed in past the first so deposit is to be refunded sorry but this is how my boss wrote up his contracts and I must follow his rules just like a customer must follow the same rules no differencethis customer yelled at me and yes I told him if he did not quit yelling I would have him removed because it disruptes businessI follow the same rules my boss set forth for all customers and feel that we did nothing wrongThis customer can contact me anytime and the rules are still the same today as when my boss bought this businessI bend over back words to help my customers all the time and feel this customer is just trying to get back at us because they could not follow the rules and have thier stuff out by the end of the month like the letters staatedI am sorry they feel this way but have them look at it on the business end and maybe then they would understand more about what it takes to run a businesswhen rent is due it is to be paid and if you go past your move out date no you do not get back deposit sorry Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/11/12) */ RE: CASE #XXXXXX; CITY RENTALS WE ARE WRITING TODAY TO THEIR RESPONSE DATED XX-XX-XXXX FROM THE MANAGERS AND OWNERS OF CITY RENTALSWE FEEL THIS IS NECESSARY TO CLEAR UP SOME OF THE UNTRUE STATEMENTS THAT WERE MADE IN THEIR RESPONSE TO OUR ORIGINAL COMPLAINTWE WILL REFERENCE THE EXHIBIT #s WE USED WITH THE ORIGINAL COMPLAINTTHIS WILL BE IMPORTANT TO ANYONE WHEN THEY ARE SHOPPING FOR A BUSINESS THAT IS RAN IN A CIVIL MANNER WHERE THEY CAN TRUST TO STORE THEIR THINGSWHEN A COMPANY BUYS A BUSINESS THEY BUY THE DAILY CUSTOMER BASE, EXISTING CONTRACTS (EXHIBIT 5) AS WELL AS THE FIXTURES, BUILDINGS & LANDTHAT EXISTING CONTRACT STILL STANDS LEGALLY UNTIL THE NEW OWNER ISSUES A NEW CONTRACTWHEN THE NEW OWNER WROTE A LETTER CHANGING THE NEW DUE DATE, THAT WAS FINEWE PROVED (WITH THE EXHIBITS ENCLOSED WITH OUR ORIGINAL COMPLAINT) THAT WE DID AS THEY ASKEDWE NOT ONLY PAID BY THE NEW DUE DATE, WE PAID IT EARLY BECAUSE IT HAD TO TRAVEL BY MAILHOWEVER, WHEN ONE CHANGES THE DUE DATE THEY BOTH, BY LAW AND BY COMMON SENSE ALSO HAVE TO PRO-RATE THE RENTS EITHER BACK OR FORWARD TO BE FAIR TO THEIR CLIENTS OUR RESPONSE TO THE STATEMENT DATED 10-10-THERE IS NO MENTION OF PRO-RATING OF RENTS IN THE LETTER OF (EXHIBIT 2) AND WE NEVER RECEIVED ANY FREE TIME; NOT FOR SEVERAL DAYS NOT FOR ANY DAYS AS IS SAID IN THE FIRST LINES OF THE CITY STORAGE RESPONSETHIS IS TOTALLY A STATEMENT AND THEY HAVE NO PROOF THAT THEY EVER GAVE US ANY FREE TIME, BECAUSE THEY DIDN'TTHEY DID NOT ONLY KEEP THE DAYS (5.85) WE HAD PAID FOR IN THE CONTRACT WITH THE PREVIOUS OWNERS BUT THEY ALSO KEPT THE FULL $FOR THE MONTH OF SEPTEMBER WHICH WE SENT EARLY IN AUGUST 2015! THEY DID SEND US OUR $DEPOSIT THE NEXT STATEMENT IS THE WORDING CONCERNING THE WAY HIS BOSS WROTE UP HIS CONTRACTSWE NEVER RECEIVED A NEW CONTRACT AFTER CITY RENTALS BOUGHT OUT SUGARLAND NOR ANYTHING ABOUT FREE DAYS OR PRO-RATING OF RENTSWE RECEIVED A LETTER WITHOUT A DATE (EXHIBIT #2) WHICH WE DID EVERYTHING THAT THE LETTER ASKED OF USTHIS LETTER [redacted] REFERS TO SAYS NOTHING INFORMING US THAT WE HAD TO BE MOVED OUT BY THE END OF THE MONTH TO GET OUR DEPOSIT BACKAND YES WE DID GET OUR $DEPOSIT BACKAND YES, WE WERE IN THE UNIT PAST THE FIRST OF THE MONTH OUR CONTRACT (THE ONLY CONTRACT, EXHIBIT 5) WE HAD, WAS PAID UNTIL THE 5TH OF EVERY MONTH, WE ALSO HAD PAID AN ADDITIONAL $OUR CHECK #DATED 9-1-15, SENT BY CERTIFIED MAIL ON X-XX-XXXX WHICH SHOULD HAVE COVERED US UNTIL OCTOBER 5TH OF SEPTEMBER, WHICH WE DID! WE EXPLAINED IN OUR ORIGINAL COMPLAINT ABOUT MR [redacted] NOT HAVING THE ADDRESS RIGHT AND PROVED HOW MANY TIMES HE HAD BEEN INFORMED, [redacted] SAID HE YELLED AT ME FIRST- [redacted] SAID [redacted] YELLED AT HIM- IT'S A MOOT POINT! THERE WAS NO BUSINESS DISRUPTED - THERE WAS NO ONE ELSE IN THE OFFICEWE HAVE BEEN IN BUSINESS FOR YEARS THAT IS WHY WE NEEDED EXTRA STORAGE SPACE WHEN WE ORIGINALLY RENTED FROM SUGARLAND RENTALSWE AVE MANAGED OTHERS' BUSINESSES FOR ANOTHER YEARSWE KNOW QUITE WELL HAT IT TAKES TO RUN A BUSINESSIN BUSINESS, IF I WOULD HAVE RECEIVED A COMPLAINT THROUGH THE Revdex.com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redacted] TALKS ABOUT IN HIS RESPONSE KNEW ALL THE TRUE LEGAL CONTRACT DETAILS, HE WOULD FEEL DIFFERENT ALSO AS FAR AS TESTIMONIALS IS CONCERNED: THE EXHIBITS THAT WERE SENT WITH THE ORIGINAL COMPLAINTS ARE PROOF OF MR SCHENGER'S SLOPPY BUSINESS PRACTICES AND WHAT EVER NICE THINGS HE HAS TO SAY ABOUT HIMSELF AND OF HIS LONGEVITY OF (SIX YEARS) IN THE BUSINESS WORLD IS NOT WHAT AN OWNER WITH THOUSANDS OF DOLLARS OF INVESTMENT SHOULD BE LOOKING ATTHEY SHOULD ASK OTHER CLIENTS WHO HAVE LEFT THEIR BUSINESS HOW THEY WERE TREATEDI KO KNOW SOME OF THE CLIENTS WHO HAVE LEFT I HAVE STUDIED THE BUSINESS RESPONSE AND IT IS MY BELIEF THAT [redacted] HAS NEVER CONTACTED THE OFFICE OF THE OWNERSHIP OF CITY STORAGE AT LL INVESTMENT PROPERTIES, LLC, IN [redacted] , MO XXXXX WITH THE COMPLAINTIT WOULD BE MY BELIEF THAT THEY KNOW NOTHING ABOUT THE WAY WE AND MAYBE OTHERS HAVE BEEN TREATED tHIS COMPLAINT HAS NOT BEEN FOR THE PURPOSE THAT [redacted] STATED WHEN HE SAID IN HIS RESPONSE "THAT WE WERE TRYING TO GET BACK AT THEM BECAUSE WE COULDN'T HAVE OUR STUFF OUR BY THE END OF THE MONTH." WHAT [redacted] SAID HERE WAS JUST A STATEMENTWE DID HAVE OUR THINGS OUT BEFORE OUR CONTRACT DUE DATE AND WEWERE STILL CHEATED OUT OF $WORTH OF RENT WE HAD PREVIOUSLY PAID! IT IS NOT NECESSARILY ABOUT THE $THAT WE PAID AND WILL NEVER RECEIVE ANYTHING FOR, YES WE WOULD HAVE LIKED FOR THEM TO JUST BE HONEST AND TO THE RIGHT THINGEVERY CONTRACT COMES TO AND END EVENTUALLY; WHEN A MONTHLY RENTAL COMPANY DOESN'T PRO-RATE, THAT IS WHERE THE CUSTOMERS GET CHEATED- ON THE EXITIF THIS COMPANY AND THIS STORAGE MANAGER CONTINUES DOING BUSINESS THIS WAY THEIR REPUTATION WILL SOON PROCEED THEM I HAVE EXPLAINED THIS THOROUGHLY, AND UNLESS THERE IS NAY REASON TO DO OTHERWISE, THIS WILL BE MY LAST RESPONSE I HAVE CHOSE TO LEAVE THIS COMPLAINT WITH THE Revdex.com BECAUSE IN BUSINESS, THEY ARE THE BEST WAY TO BOTH EXPLAIN TO BUSINESSES WHAT THEY NEED TO DO TO MAKE THEIR BUSINESS BETTER (WHEN THEY WILL NOT LISTEN TO THEIR CLIENTS) AND WARN UNSUSPECTING PEOPLE ABOUT THE REASONS ONE DOESN'T RECOMMEND A CERTAIN BUSINESS THE PURPOSE OF THIS COMPLAINT IS TO BE ON RECORD THAT WE WERE TREATED VERY BADLY AS A CUSTOMER AT HIS BUSINESS AND WOULD LIKE TO HELP SOMEONE ELSE TO CHOOSE A DIFFERENT BUSINESS TO STORE THEIR THINGS SINCERELY [redacted] Final Business Response / [redacted] (4000, 18, 2015/11/13) */ The customers original due date was the 5th and we changed to the first when we took over the grace period on our was ddays witch falls into her due date so no money is due back to them except the dollar deposit if they keep up this stuff my owner said he will have a lawyer and sue them for threatsi my self have been in this business for over seven years and this is the first customer to complain since I try my hardest to make everyones stay with us a great one if they want to call me that is fine I will not listen to them yell since she was not in the office and her husband was this is what they call hear say and I leave it at thatour number has never changed but we stand by what we do thank you

Initial Business Response /* (1000, 7, 2015/10/10) */
all tenants where notified of changes per the new owner and the rent was due on the first of the month by new owner by letter. the latter stated how the late fees where going to be applied in that letter. The customer pays the rent on the...

first and it pays till the end of the month only. All tenants where brought forward to the first so they got free time of several days. the tenants where informed they had to be moved out by the end of the month to get deposit back this tenant stayed in past the first so deposit is to be refunded sorry but this is how my boss wrote up his contracts and I must follow his rules just like a customer must follow the same rules no difference. this customer yelled at me and yes I told him if he did not quit yelling I would have him removed because it disruptes business. I follow the same rules my boss set forth for all customers and feel that we did nothing wrong. This customer can contact me anytime and the rules are still the same today as when my boss bought this business. I bend over back words to help my customers all the time and feel this customer is just trying to get back at us because they could not follow the rules and have thier stuff out by the end of the month like the letters staated. I am sorry they feel this way but have them look at it on the business end and maybe then they would understand more about what it takes to run a business. when rent is due it is to be paid and if you go past your move out date no you do not get back deposit sorry.
Initial Consumer Rebuttal /* (3000, 16, 2015/11/12) */
RE: CASE #XXXXXX; CITY RENTALS
WE ARE WRITING TODAY TO THEIR RESPONSE DATED XX-XX-XXXX FROM THE MANAGERS AND OWNERS OF CITY RENTALS. WE FEEL THIS IS NECESSARY TO CLEAR UP SOME OF THE UNTRUE STATEMENTS THAT WERE MADE IN THEIR RESPONSE TO OUR ORIGINAL COMPLAINT. WE WILL REFERENCE THE EXHIBIT #s WE USED WITH THE ORIGINAL COMPLAINT. THIS WILL BE IMPORTANT TO ANYONE WHEN THEY ARE SHOPPING FOR A BUSINESS THAT IS RAN IN A CIVIL MANNER WHERE THEY CAN TRUST TO STORE THEIR THINGS. WHEN A COMPANY BUYS A BUSINESS THEY BUY THE DAILY CUSTOMER BASE, EXISTING CONTRACTS (EXHIBIT 5) AS WELL AS THE FIXTURES, BUILDINGS & LAND. THAT EXISTING CONTRACT STILL STANDS LEGALLY UNTIL THE NEW OWNER ISSUES A NEW CONTRACT. WHEN THE NEW OWNER WROTE A LETTER CHANGING THE NEW DUE DATE, THAT WAS FINE. WE PROVED (WITH THE EXHIBITS ENCLOSED WITH OUR ORIGINAL COMPLAINT) THAT WE DID AS THEY ASKED. WE NOT ONLY PAID BY THE NEW DUE DATE, WE PAID IT EARLY BECAUSE IT HAD TO TRAVEL BY MAIL. HOWEVER, WHEN ONE CHANGES THE DUE DATE THEY BOTH, BY LAW AND BY COMMON SENSE ALSO HAVE TO PRO-RATE THE RENTS EITHER BACK OR FORWARD TO BE FAIR TO THEIR CLIENTS.
OUR RESPONSE TO THE STATEMENT DATED 10-10-15. THERE IS NO MENTION OF PRO-RATING OF RENTS IN THE LETTER OF (EXHIBIT 2) AND WE NEVER RECEIVED ANY FREE TIME; NOT FOR SEVERAL DAYS NOT FOR ANY DAYS AS IS SAID IN THE FIRST LINES OF THE CITY STORAGE RESPONSE. THIS IS TOTALLY A FALSE STATEMENT AND THEY HAVE NO PROOF THAT THEY EVER GAVE US ANY FREE TIME, BECAUSE THEY DIDN'T. THEY DID NOT ONLY KEEP THE 5 DAYS (5.85) WE HAD PAID FOR IN THE CONTRACT WITH THE PREVIOUS OWNERS BUT THEY ALSO KEPT THE FULL $35.00 FOR THE MONTH OF SEPTEMBER WHICH WE SENT EARLY IN AUGUST 2015! THEY DID SEND US OUR $10.00 DEPOSIT.
THE NEXT FALSE STATEMENT IS THE WORDING CONCERNING THE WAY HIS BOSS WROTE UP HIS CONTRACTS. WE NEVER RECEIVED A NEW CONTRACT AFTER CITY RENTALS BOUGHT OUT SUGARLAND NOR ANYTHING ABOUT FREE DAYS OR PRO-RATING OF RENTS. WE RECEIVED A LETTER WITHOUT A DATE (EXHIBIT #2) WHICH WE DID EVERYTHING THAT THE LETTER ASKED OF US. THIS LETTER [redacted] REFERS TO SAYS NOTHING INFORMING US THAT WE HAD TO BE MOVED OUT BY THE END OF THE MONTH TO GET OUR DEPOSIT BACK. AND YES WE DID GET OUR $10.00 DEPOSIT BACK. AND YES, WE WERE IN THE UNIT PAST THE FIRST OF THE MONTH OUR CONTRACT (THE ONLY CONTRACT, EXHIBIT 5) WE HAD, WAS PAID UNTIL THE 5TH OF EVERY MONTH, WE ALSO HAD PAID AN ADDITIONAL $35.00 OUR CHECK #3153 DATED 9-1-15, SENT BY CERTIFIED MAIL ON X-XX-XXXX WHICH SHOULD HAVE COVERED US UNTIL OCTOBER 5TH OF SEPTEMBER, WHICH WE DID!
WE EXPLAINED IN OUR ORIGINAL COMPLAINT ABOUT MR. [redacted] NOT HAVING THE ADDRESS RIGHT AND PROVED HOW MANY TIMES HE HAD BEEN INFORMED, [redacted] SAID HE YELLED AT ME FIRST- [redacted] SAID [redacted] YELLED AT HIM- IT'S A MOOT POINT! THERE WAS NO BUSINESS DISRUPTED - THERE WAS NO ONE ELSE IN THE OFFICE. WE HAVE BEEN IN BUSINESS FOR 27 YEARS THAT IS WHY WE NEEDED EXTRA STORAGE SPACE WHEN WE ORIGINALLY RENTED FROM SUGARLAND RENTALS. WE AVE MANAGED OTHERS' BUSINESSES FOR ANOTHER 15 YEARS. WE KNOW QUITE WELL HAT IT TAKES TO RUN A BUSINESS. IN BUSINESS, IF I WOULD HAVE RECEIVED A COMPLAINT THROUGH THE Revdex.com ABOUT A MANAGER OF MY BUSINESS YELLING AT A CLIENT OF MINE, FIRST, I WOULD TAKE OFFENCE AS OWNER TOWARD THAT MANAGER AS TO HOW HE HANDLED THE BUSINESS. THEN I WOULD FIND OUT ABOUT WHAT THE COMPLAINTS WERE THAT CAUSED THE YELLING AND WHAT MY BUSINESS MANAGER WAS YELLING ABOUT. AS AN OWNER I WOULD LOOK AT THE ADDRESS EXHIBITS IN THE COMPLAINT (EXHIBITS #3,4,5,6,7) AND HAVE TO WONDER WHY MY BUSINESS MANAGER HAD BEEN SO INEPT. THEN I WOULD SAY TO MY BUSINESS MANAGER, "YOU DON'T EXPECT YOUR CUSTOMER TO BECOME FRUSTERATED WITH YOU WHEN YOU MANAGE THE BUSINESS IN THIS MANNER?" REALLY?
CITY RENTALS RESPONSE DATED XX-XX-XX: MR. SCHELLINGERS'S STATEMENT IN THIS RESPONSE SAYS ALL OF THE THINGS HE KNOWS HE IS SUPPOSED TO - AND ACT THE WAY HE SHOULD ACT. HOWEVER, WITH THE ATTITUDE THAT HE HAS SHOWN US, IF HE WAS TO TREAT HIS CLIENT THE STATE TROOPER HE REFERS TO THE SAME WAY HE TREATED US THEN THE RESPONSE WOULD NOT BE ANY BETTER THAN OURS. IF HIS SHERIFF FRIEND [redacted] TALKS ABOUT IN HIS RESPONSE KNEW ALL THE TRUE LEGAL CONTRACT DETAILS, HE WOULD FEEL DIFFERENT ALSO.
AS FAR AS TESTIMONIALS IS CONCERNED: THE EXHIBITS THAT WERE SENT WITH THE ORIGINAL COMPLAINTS ARE PROOF OF MR SCHENGER'S SLOPPY BUSINESS PRACTICES AND WHAT EVER NICE THINGS HE HAS TO SAY ABOUT HIMSELF AND OF HIS LONGEVITY OF (SIX YEARS) IN THE BUSINESS WORLD IS NOT WHAT AN OWNER WITH THOUSANDS OF DOLLARS OF INVESTMENT SHOULD BE LOOKING AT. THEY SHOULD ASK OTHER CLIENTS WHO HAVE LEFT THEIR BUSINESS HOW THEY WERE TREATED. I KO KNOW SOME OF THE CLIENTS WHO HAVE LEFT.
I HAVE STUDIED THE BUSINESS RESPONSE AND IT IS MY BELIEF THAT [redacted] HAS NEVER CONTACTED THE OFFICE OF THE OWNERSHIP OF CITY STORAGE AT LL INVESTMENT PROPERTIES, LLC, IN [redacted], MO XXXXX WITH THE COMPLAINT. IT WOULD BE MY BELIEF THAT THEY KNOW NOTHING ABOUT THE WAY WE AND MAYBE OTHERS HAVE BEEN TREATED.
tHIS COMPLAINT HAS NOT BEEN FOR THE PURPOSE THAT [redacted] STATED WHEN HE SAID IN HIS RESPONSE "THAT WE WERE TRYING TO GET BACK AT THEM BECAUSE WE COULDN'T HAVE OUR STUFF OUR BY THE END OF THE MONTH." WHAT [redacted] SAID HERE WAS JUST A FALSE STATEMENT. WE DID HAVE OUR THINGS OUT BEFORE OUR CONTRACT DUE DATE AND WEWERE STILL CHEATED OUT OF $40.58 WORTH OF RENT WE HAD PREVIOUSLY PAID! IT IS NOT NECESSARILY ABOUT THE $40.58 THAT WE PAID AND WILL NEVER RECEIVE ANYTHING FOR, YES WE WOULD HAVE LIKED FOR THEM TO JUST BE HONEST AND TO THE RIGHT THING. EVERY CONTRACT COMES TO AND END EVENTUALLY; WHEN A MONTHLY RENTAL COMPANY DOESN'T PRO-RATE, THAT IS WHERE THE CUSTOMERS GET CHEATED- ON THE EXIT. IF THIS COMPANY AND THIS STORAGE MANAGER CONTINUES DOING BUSINESS THIS WAY THEIR REPUTATION WILL SOON PROCEED THEM.
I HAVE EXPLAINED THIS THOROUGHLY, AND UNLESS THERE IS NAY REASON TO DO OTHERWISE, THIS WILL BE MY LAST RESPONSE.
I HAVE CHOSE TO LEAVE THIS COMPLAINT WITH THE Revdex.com BECAUSE IN BUSINESS, THEY ARE THE BEST WAY TO BOTH EXPLAIN TO BUSINESSES WHAT THEY NEED TO DO TO MAKE THEIR BUSINESS BETTER (WHEN THEY WILL NOT LISTEN TO THEIR CLIENTS) AND WARN UNSUSPECTING PEOPLE ABOUT THE REASONS ONE DOESN'T RECOMMEND A CERTAIN BUSINESS.
THE PURPOSE OF THIS COMPLAINT IS TO BE ON RECORD THAT WE WERE TREATED VERY BADLY AS A CUSTOMER AT HIS BUSINESS AND WOULD LIKE TO HELP SOMEONE ELSE TO CHOOSE A DIFFERENT BUSINESS TO STORE THEIR THINGS.
SINCERELY
[redacted]
Final Business Response /* (4000, 18, 2015/11/13) */
The customers original due date was the 5th and we changed to the first when we took over the grace period on our was 5 ddays witch falls into her due date so no money is due back to them except the 10 dollar deposit if they keep up this stuff my owner said he will have a lawyer and sue them for false threats. I my self have been in this business for over seven years and this is the first customer to complain since I try my hardest to make everyones stay with us a great one if they want to call me that is fine I will not listen to them yell since she was not in the office and her husband was this is what they call hear say and I leave it at that. our number has never changed but we stand by what we do thank you