Splish Splash Water Park

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This response is simply a repeat of what we were told several times on the phone by representatives who were always rude and unhelpfulAsking customers to request a charge back from their banks- potentially incurring negative reports on their credit histories- when the fault lay solely with splash-splash is simply not acceptable customer serviceIf there is no way to refund the credit card transaction, the only decent thing for a company the size of splash splash to do is offer to mail a check in the amount of the erroneous transactionMost companies would be worried enough about their reputation as a decent business to also offer some kind of apology or compensation for the inconvenience of their botched customer serviceI see that this is not the case with Splish-Splash In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Every business has a way to check if a customer was double chargedCredit card terminals are set up with the option to check every transaction that is done through any of your credit card terminals throughout the parkFurthermore, I signed one slip and for one credit card transaction onlySo with that said, you go through your credit card slips to verify that I have one slip signed with your companyI understand this may be hard for you since you have many credit card transactions each day, but this is where customer service takes over the hassle for youYou have access to see all credit card transactions, you as a company clearly get these reports of what went through each system each dayI contacted my bank who stated that they do NOT handle double charges, that the business itself made the error, therefore they fix itSo with that being said, I want the double charge looked into and removed promptlyI have no problem going further than the Revdex.com if neededI also hope the Revdex.com recognizes this is an issue from more customers than myself and investigates this properlyLastly, read your PCI compliance form, some of the issues you stated are part of that, but like I mentioned double charged and dealing with customers charges is also a part of that as well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] Sorry to hear about your day in the parkOur records do show that a refund was processed on Sunday 7.**It can take - business days to show on your accountIf you do not see this on your account by Friday July [redacted] please give us a call at the park ###-###-####Thank you for your patienceSincerely,Angela C.Guest Services Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I'm sorry, but restating the same negligent response time and time again will not make me let this matter dropCustomer service is about going out of your way to put right customer problemsYou have failed to do so given many, many opportunities In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi ***,If you purchased your tickets online, we can refund them if you have the confirmation number of the orderIf you don't have that number you can call ###-###-#### option then 4, to speak to a live representativeIf you purchased them at the park, we unfortunately cannot refund themIt is for your credit card safety we cannot input numbers into our systemI am sorry for the mishap but unfortunately you will have to dispute the charges with your credit card company If you have any further questions you can call the park ###-###-####.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I have my ticket stub which I can mail to you but Alan's was in his wallet, and it may have gotten lost when everything else that was inside it went missing Are you able to access the transaction if I send you my ticket stub in the mail? Otherwise, would Alan's bank statement suffice? Also any refund would need to be made to his new card, which he should receive in the mail by Saturday Please let me know Sincerely, [redacted]

We are sorry for the inconvenienceThe dispute has to be taken with your credit card companyThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I have my ticket stub which I can mail to you but Alan's was in his wallet, and it may have gotten lost when everything else that was inside it went missing Are you able to access the transaction if I send you my ticket stub in the mail? Otherwise, would Alan's bank statement suffice? Also any refund would need to be made to his new card, which he should receive in the mail by Saturday Please let me know
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The companies credit card terminal must be set up to view credit card transactionsWith that they have access to see daily transactions, purchases and totals for each day I signed one slip, which I assume you don't throw away at nightOtherwise, why would I sign a slip at all. Splish Splash needs to research the transaction according to THEIR RECORDSThey have access to thisIt's not a matter of credit card numbers being storedEvery business can view each credit card transaction for this reason, I signed a slip so they have proof the purchase was madeThis is illegal and pure laziness from their endI did not give them permission to charge my card twiceI want the refund!!!! I will continue to fight this issueIf lawyers need to get involved and/or media then so be itIt's illegal!!! They do not have my credit card form signed twice! It's an illegal charge!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are sorry for the inconvenience this may have causedOur system does not store names, or credit card numbersWe do not have a way to look up this information and verifyOur company policy is to have the guest dispute the charge with their credit card companyThank you

Hi ***,
We are sorry to hear of your day at the parkThe wallet we believed to be your boyfriends we have the physical wallet, and we can mail that to youThis wallet did not have any physical cash in the wallet when it ws returned to the lost and foundAs for the cards
it is our company policy to shred the cards in a timely matter to prevent Identity theftI am sorry that you were not made aware at the time of the phone callIf you can mail youre reciept of purchase or ticket stubs of that day we can refund your admission ticketsPlease mail them toAttn Guest Services -Splish Splash
*** *** *** **
*** ** ***
Thank you

Hi ***, His wallet was mailed outIf you have the ticket stubs or bank statement or receipt any or all of the above is sufficientWe will issue you a refund check, and being part of PCI/POS compliant we cannot take credit card informationIf you can provide where you would like that check sent along with your boyfriends full name in the mailed envelopeIt will take about weeks to process the checkPlease mail me your ticket stubs to Splish Splash WaterparkAttn Angela : Guest Services*** *** *** **
*** ** *** Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This response is simply a repeat of what we were told several times on the phone by representatives who were always rude and unhelpfulAsking customers to request a charge back from their banks- potentially incurring negative reports on their credit histories- when the fault lay solely with splash-splash is simply not acceptable customer serviceIf there is no way to refund the credit card transaction, the only decent thing for a company the size of splash splash to do is offer to mail a check in the amount of the erroneous transactionMost companies would be worried enough about their reputation as a decent business to also offer some kind of apology or compensation for the inconvenience of their botched customer serviceI see that this is not the case with Splish-Splash
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I showed up at splish splash today and was offered complimentary ticketsMy issue has now been resolved in reference to complaint ID ***.Thank you.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I have my ticket stub which I can mail to you but Alan's was in his wallet, and it may have gotten lost when everything else that was inside it went missing Are you able to access the transaction if I send you my ticket stub in the mail? Otherwise, would Alan's bank statement suffice? Also any refund would need to be made to his new card, which he should receive in the mail by Saturday Please let me know
Sincerely,
*** ***

Hi ***,
H
is wallet was mailed outIf you have the ticket stubs or bank statement or receipt any or all of the above is sufficientWe will issue you a refund check, and being part of PCI/POS compliant we cannot take credit card informationIf you can provide where you would like that check sent along with your boyfriends full name in the mailed envelopeIt will take about weeks to process the checkPlease mail me your ticket stubs to
Splish Splash Waterpark
Attn Angela : Guest Services
*** *** *** **
*** ** ***
Thank you

Hi ***, We are sorry to hear of your day at the parkThe wallet we believed to be your boyfriends we have the physical wallet, and we can mail that to youThis wallet did not have any physical cash in the wallet when it ws returned to the lost and foundAs for the cards it is our
company policy to shred the cards in a timely matter to prevent Identity theftI am sorry that you were not made aware at the time of the phone callIf you can mail youre reciept of purchase or ticket stubs of that day we can refund your admission ticketsPlease mail them toAttn Guest Services -Splish Splash *** *** *** **
*** ** ***Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Every business has a way to check if a customer was double charged. Credit card terminals are set up with the option to check every transaction that is done through any of your credit card terminals throughout the park. Furthermore, I signed one slip and for one credit card transaction only. So with that said, you go through your credit card slips to verify that I have one slip signed with your company. I understand this may be hard for you since you have many credit card transactions each day, but this is where customer service takes over the hassle for you. You have access to see all credit card transactions, you as a company clearly get these reports of what went through each system each day. I contacted my bank who stated that they do NOT handle double charges, that the business itself made the error, therefore they fix it. So with that being said, I want the double charge looked into and removed promptly. I have no problem going further than the Revdex.com if needed. I also hope the Revdex.com recognizes this is an issue from more customers than myself and investigates this properly. Lastly, read your PCI compliance form, some of the issues you stated are part of that, but like I mentioned double charged and dealing with customers charges is also a part of that as well  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted]Sorry to hear about your day in the park. Our records do show that a refund was processed on Sunday 7.**.15. It can take 3 - 5 business days to show on your account. If you do not see this on your account by Friday July [redacted] 2015 please give us a call at the park ###-###-####. Thank you...

for your patienceSincerely,Angela C.Guest Services Manager

Hi [redacted],If you purchased your tickets online, we can refund them if you have the confirmation number of the order. If you don't have that number you can call ###-###-#### option 2 then 4, to speak to a live representative. If you purchased them at the park, we unfortunately cannot refund them. It is...

for your credit card safety we cannot input numbers into our system. I am sorry for the mishap but unfortunately you will have to dispute the charges with your credit card company.  If you have any further questions you can call the park ###-###-####.Thank you