Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is okay to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ We have spoken with customer and come up with a satisfactory resolution-customer will let Revdex.com know they are satisfied when completed Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/08/03) */ This ordeal is finally over after nearly four monthsSplit Rail agreed to waive the bogus change order and move the fence to the correct locationThe fence was moved the week of July 13th, and the entire fence was finally stained July 30th
We would like the opportunity to go to this customer's home and stain the fence In addition we will deduct 1/the cost of the power wash as well as credit $for the mulch Let us know if we may do this Thanks
Split Rail Fence will supply the post to [redacted] at no charge If the customer would like Split Rail to remove the existing post and replace with new post the cost of labor will be $Thanks [redacted] President
Complaint: [redacted] I am rejecting this response because:Referring back to my original complaint, I requested that Split Rail promptly repair my fence They have offered to make the repairs for $ I am disappointed because it was my understanding that this type of repair was to be handled at no cost My disappointment is compounded by the fact that I have already paid $2, over my contracted amount as part of the installation of this fence However, after going back and forth, I will agree to pay $for all of the repairs I am requesting prompt (within business days) scheduling and prompt completion (by August 31, 2016) Sincerely, [redacted]
*** We are confused Initially, we offered this customer a repair of a gate and post replacement for $which was rejected We then explained we would provide the post for no charge per the warranty but if the customer wanted us to do the labor to remove and install the post would be $ We never heard back The paper work we just received the customer is accepting the repair for $ Please have this customer clarify whether she wants us to just supply the post or remove the existing post and install the new one at a cost of $or wants us to repair the gate as well as remove and replace the post at at cost of $Thanks [redacted]
[redacted] Revdex.com [redacted] ** [redacted] Dear ***, The gate post is splitting which is a manufacturer defect [redacted] came out and looked at the defect and informed me that he would contact TREX He later informed me that TREX approved and that parts had been ordered to make the repair From this point forward, Split Rail has not cooperated in scheduling completion of the repair Split Rail’s offer to make repairs at a cost of $is for repairs beyond what I am requesting I simply want them to repair the split post at the gate I am not requesting any work or repairs from Split Rail that are not covered under the warrantyThe manufacturer warranty is for years Several of the posts have split and Split Rail handled the repairs at no cost for more than one year following installation of the fence I am requesting to be contacted within business days to schedule a repair to the split gate post to occur no later than August 22, No additional services are needed at this time and therefore, Split Rail’s offer of performing additional work for $is unnecessarySincerely, [redacted]
Although we believe the damage to the fence is due to high winds we will repair the fence at no charge
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is okay to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ We have spoken with customer and come up with a satisfactory resolution-customer will let Revdex.com know they are satisfied when completed Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/08/03) */ This ordeal is finally over after nearly four monthsSplit Rail agreed to waive the bogus change order and move the fence to the correct locationThe fence was moved the week of July 13th, and the entire fence was finally stained July 30th
We would like the opportunity to go to this customer's home and stain the fence In addition we will deduct 1/the cost of the power wash as well as credit $for the mulch Let us know if we may do this Thanks
We have a call into the customer and left a voice mail re: resolution of this complaintAs soon as we connect with customer we will respondThanks
Split Rail Fence will supply the post to [redacted] at no charge If the customer would like Split Rail to remove the existing post and replace with new post the cost of labor will be $Thanks [redacted] President
Complaint: [redacted] I am rejecting this response because:Referring back to my original complaint, I requested that Split Rail promptly repair my fence They have offered to make the repairs for $ I am disappointed because it was my understanding that this type of repair was to be handled at no cost My disappointment is compounded by the fact that I have already paid $2, over my contracted amount as part of the installation of this fence However, after going back and forth, I will agree to pay $for all of the repairs I am requesting prompt (within business days) scheduling and prompt completion (by August 31, 2016) Sincerely, [redacted]
*** We are confused Initially, we offered this customer a repair of a gate and post replacement for $which was rejected We then explained we would provide the post for no charge per the warranty but if the customer wanted us to do the labor to remove and install the post would be $ We never heard back The paper work we just received the customer is accepting the repair for $ Please have this customer clarify whether she wants us to just supply the post or remove the existing post and install the new one at a cost of $or wants us to repair the gate as well as remove and replace the post at at cost of $Thanks [redacted]
The sales manager has contacted the customer and will help the customer with any questions
[redacted] Revdex.com [redacted] ** [redacted] Dear ***, The gate post is splitting which is a manufacturer defect [redacted] came out and looked at the defect and informed me that he would contact TREX He later informed me that TREX approved and that parts had been ordered to make the repair From this point forward, Split Rail has not cooperated in scheduling completion of the repair Split Rail’s offer to make repairs at a cost of $is for repairs beyond what I am requesting I simply want them to repair the split post at the gate I am not requesting any work or repairs from Split Rail that are not covered under the warrantyThe manufacturer warranty is for years Several of the posts have split and Split Rail handled the repairs at no cost for more than one year following installation of the fence I am requesting to be contacted within business days to schedule a repair to the split gate post to occur no later than August 22, No additional services are needed at this time and therefore, Split Rail’s offer of performing additional work for $is unnecessarySincerely, [redacted]