Split Rock Resort & Conference Center

July 29, 2016Dear [redacted] :I am responding to a Revdex.com Complaint on [redacted] & [redacted] ***, ID # [redacted] .I spoke with Kelly R [redacted] , the manager of our Onsite program and we reviewed all of the paperwork for this contractWe have been in touch with [redacted] and we are still in the process of speaking to her, I will keep you informed and as soon as this resolved I will let you know.Sincerely, Joyce WAccount Manager

August 13, 2016Dear [redacted] :I am responding to a Revdex.com Complaint on [redacted] & [redacted] ***ID # [redacted] .Kelly R [redacted] spoke to [redacted] and explained the difference in the price’s she shows on the day she was hereHer purchase price was $The figure she gave, $3320.25, does not include the maintenance fee for her timeshareThe difference of $is for the maintenance fee she pays each year for her timeshareHer contract clearly states $and MsR [redacted] went over all the paperwork on the telephonewith her.MsR [redacted] apologized for any misunderstanding and we are going to send her some form of compensation for her next visit to our resort.Sincerely,Joyce WAccount Manager

Yes, Split Rock Resort

November 17, 2015Dear *** ***:I am writing you in reference to a letter that was forwarded to my office from you about Holiday AdventuresPlease be advised that we wrote to *** *** *** and gave her the account number affiliated with her Holiday Adventures account, the telephone
number and the email website so she can contact *** *** ***, the company that handles her loan. I also gave her my telephone number if she wants to speak to meI will help her in any way that I can.Sincerely,Debra HOffice ManagerHoliday Adventure

August 13, 2016Dear [redacted]:I am responding to a Revdex.com Complaint on [redacted] & [redacted]. ID #[redacted].Kelly R[redacted] spoke to [redacted] and explained the difference in the price’s she shows on the day she was here. Her purchase price was $3860.25. The figure she gave, $3320.25, does not include the maintenance fee for her timeshare. The difference of $540.00 is for the maintenance fee she pays each year for her timeshare. Her contract clearly states $3860.25 and Ms. R[redacted] went over all the paperwork on the telephonewith her.Ms. R[redacted] apologized for any misunderstanding and we are going to send her some form of compensation for her next visit to our resort.Sincerely,Joyce W. Account Manager

July 29, 2016Dear [redacted]:I am responding to a Revdex.com Complaint on [redacted] & [redacted], ID # [redacted].I spoke with Kelly R[redacted], the manager of our Onsite program and we reviewed all of the paperwork for this contract. We have been in touch with [redacted] and we are...

still in the process of speaking to her, I will keep you informed and as soon as this resolved I will let you know.Sincerely, Joyce W. Account Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

November 20, 2015Dear [redacted];On June 27, 2015 [redacted] & [redacted] purchased a timeshare from [redacted], The program was explained to them in its entirety and chose to purchase a one bedroom Green season in [redacted] that is equal to 38,250 points. They can use those points for a...

full week at [redacted] during the Green season or deposit them with Interval International, our exchange company, and use them for different size units or shorter stays. They can if they choose come back to [redacted] for weekends. However there is no way they would turn them into 30 weekends. A stay at [redacted] costs an average of $159,00 a night which without tax would be $318,00 a weekend times 30 would be a $9540.00 value each year.The [redacted]'s paid a total of $6842.00 for a 99 year contract, I have spoken to [redacted] multiple times and explained this to her, she has the points confused with our Rewards Program. We have a Referral Program, if you refer someone to take a tour you receive Rewards and yes you can stay at [redacted]for 550 Rewards Points a night, but these are earned thru bringing referrals. Our referral director, myself and [redacted] have explained this to her.[redacted] & [redacted] were very happy when they purchased. The contract was read to them and they were fine with everything. They were so pleased that they came back the following weekend and we treated their family to water park passes. In no way did we misrepresent nor give them the wrong contract to sign. We have spoken to [redacted] and told her we would like to sit down with her and she has asked for a meeting which we have agreed to at her convenience.Our timeshare program has been at [redacted] since 1988. We have over 20,000 satisfied members, Our closing process is extremely thorough and leaves no room for misunderstanding. I hope this is satisfactory with you and we will continue to work with [redacted] & [redacted],Sincerely,Patricia P. Project Director