Splitz Fire Wood

[redacted] Attachments12:PM (minutes ago) to me Complaint ID: [redacted] ) [redacted] , Thank you for your call today I want to explain what is happening I have been in contact with the [redacted] earlier this week I explained to her that the company switched management in the last two weeks and this was just given to us She completely understands that what happened to her was not our fault as the new management and is going to drop the claim because she doesn’t want to cause us any trouble as a new company We are going to take her cords of clean wood early next week, which is what she wanted the other management to do I explained to both the husband and the wife that firewood is not advertised as a clean product and we cannot make any promises moving forward I guaranteed that this delivery will be free of debris for them and both are satisfied We were unable to remove the wood from their property because they hired someone to take it away before we were aware of the situation Please feel free to call if you have any questions Jenna S [redacted] P.OBox [redacted] Fort Washington, PA (Office) ###-###-#### (Fax) ###-###-#### (Email) ***@w [redacted] .com [redacted] [redacted] 12:PM (minutes ago) to me Complaint ID: [redacted] ) [redacted] , Thank you for your call today I want to explain what is happening I have been in contact with the [redacted] earlier this week I explained to her that the company switched management in the last two weeks and this was just given to us She completely understands that what happened to her was not our fault as the new management and is going to drop the claim because she doesn’t want to cause us any trouble as a new company We are going to take her cords of clean wood early next week, which is what she wanted the other management to do I explained to both the husband and the wife that firewood is not advertised as a clean product and we cannot make any promises moving forward I guaranteed that this delivery will be free of debris for them and both are satisfied We were unable to remove the wood from their property because they hired someone to take it away before we were aware of the situation Please feel free to call if you have any questions Jenna S [redacted] P.OBox Fort Washington, PA (Office) ###-###-#### (Fax) ###-###-#### (Email) Jenna@w [redacted] .com

From: Revdex.com of Metro Washington DC Date: Mon, Dec 8, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** ***
---------- Forwarded message ----------From: *** *** Date: Sun, Dec 7, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]"
My Name is *** *** this is in reference to complaint #***I letting you know that SPLIT WOOD have reconciled our complaint by giving us a new two cords of woodThanking you
*** ***
*** * *** **
***, Pa ***
###-###-####

[redacted] <[redacted].com>
Attachments12:35 PM (21 minutes ago)
to me 
Complaint ID: [redacted])
 
 
[redacted],
 
                Thank you for your call today....

 I want to explain what is happening.  I have been in contact with the [redacted] earlier this week.  I explained to her that the company switched management in the last two weeks and this was just given to us.  She completely understands that what happened to her was not our fault as the new management and is going to drop the claim because she doesn’t want to cause us any trouble as a new company.  We are going to take her 2 cords of clean wood early next week, which is what she wanted the other management to do.  I explained to both the husband and the wife that firewood is not advertised as a clean product and we cannot make any promises moving forward.  I guaranteed that this delivery will be free of debris for them and both are satisfied.   We were unable to remove the wood from their property because they hired someone to take it away before we were aware of the situation.
 
Please feel free to call if you have any questions.
 
Jenna S[redacted]
P.O. Box [redacted]
Fort Washington, PA 19034
(Office) ###-###-####
(Fax) ###-###-####
(Email) [redacted].com
[redacted]
 


[redacted] <Jenna@w[redacted].com>




12:35 PM (21 minutes ago)










to me




Complaint ID: [redacted])
 
 
[redacted],
 
                Thank you for your call today.  I want to explain what is happening.  I have been in contact with the [redacted] earlier this week.  I explained to her that the company switched management in the last two weeks and this was just given to us.  She completely understands that what happened to her was not our fault as the new management and is going to drop the claim because she doesn’t want to cause us any trouble as a new company.  We are going to take her 2 cords of clean wood early next week, which is what she wanted the other management to do.  I explained to both the husband and the wife that firewood is not advertised as a clean product and we cannot make any promises moving forward.  I guaranteed that this delivery will be free of debris for them and both are satisfied.   We were unable to remove the wood from their property because they hired someone to take it away before we were aware of the situation.
 
Please feel free to call if you have any questions.
 
Jenna S[redacted]
P.O. Box 706
Fort Washington, PA 19034
(Office) ###-###-####
(Fax) ###-###-####
(Email) Jenna@w[redacted].com