I would recommend avoiding doing business with Rec-Rac at all costs. After waiting weeks to receive my order, which never came, I began emailing them through the email provided on their web site. When unresponsive I called only to find out that they didn't have the item I had ordered, but hadn't bothered to let me know. I gave them more time to have the item manufactured, but ultimately they were unable to get it within a reasonable time frame. They ignored most of my emails and some of my calls. Eventually they agreed to issue a refund, but then never did (despite many reminders). Eventually I had to raise a dispute through PayPal. Rec-Rac never responded to the claim, but PayPal eventually issued me a refund. Though I got my money back, it took more than 1-1/2 months and many frustrated calls, emails, and web forms. Save yourself the trouble.
I would recommend avoiding doing business with Rec-Rac at all costs. After waiting weeks to receive my order, which never came, I began emailing them through the email provided on their web site. When unresponsive I called only to find out that they didn't have the item I had ordered, but hadn't bothered to let me know. I gave them more time to have the item manufactured, but ultimately they were unable to get it within a reasonable time frame. They ignored most of my emails and some of my calls. Eventually they agreed to issue a refund, but then never did (despite many reminders). Eventually I had to raise a dispute through PayPal. Rec-Rac never responded to the claim, but PayPal eventually issued me a refund. Though I got my money back, it took more than 1-1/2 months and many frustrated calls, emails, and web forms. Save yourself the trouble.