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Good Afternoon,Attached the response of the complaint, If you have any comments or questions don't hesitate to contact us. Best, Nigal Incdba Express Financial of San DiegoViewridge Ave.#San Diego, CA92123-1688ID: ***Dear Ms*** ***We
thank you very much for your letter regarding Mr***is *** ***complaintI would like to try and inform you the way our company worksWe take ourcustomer service very seriously and we will never defraud our clientsWe are a secondhandstore, we buy our customers used items, which is why we don't offer any warranty,however we do test all of our merchandise prior to purchasing themWe then have asecond inspection when it goes on sale to the public and a third inspection once anothercustomer intends to purchase the itemWe verified that the internet and wirelessconnection function in the presence of Mr***is *** *** and it worked perfectly.As much as I would love to help Mr*** we cannot take responsibility forwhat happens to an item once it leaves our store because of the previously mentionedWedid try to help Mr*** by offering to send the laptop with our technician and repairit, we also gave him the option to refund his purchase with 15% restocking fee.Please see the attached Invoice #*** * with his signature of acknowledgement of ourexchange/refund policy stating that all sales are final, no warranties or refunds.With this, I remain for any further inquiries.Respectfully,*** *** *** ***

attached is the response letter, With this, I remain for any further inquiries.Respectfully,[redacted] Dear Ms. [redacted]We thank you very much for your letter regarding Mr. [redacted] complaint. I would like to try and inform you the way our company works....

We take our customer service very seriously and we will never defraud our clients. We always do our best helping the customers with their needs.As much as I would like to help Mr. [redacted] we cannot take responsibility for what happens to an item once it leaves our store.Please see the attached invoice #[redacted] with his signature of acknowledgment of our redeems policy contract stating that he received the item in the same condition as he left it and that he is releasing the company from any responsibility concerning the item.Even though, we are looking at the possibility of replacing the battery. The information received on 10/06/15 is insufficient and in order for us to help you we will need more detailed information about the model of the laptop or battery. -With this, I remain for any further inquiries.Respectfully,[redacted]

Response attached, If you have any questions don't hesitate to let us know. Best,Nigal Inc. of San Diego4747 Viewridge Ave.#200 San Diego, CA92123-1688ID:[redacted]Dear Ms. [redacted]Our offer to refund the money still on. To proceed with the refund we willneed the complete laptop as sold and we will happily refund the total amount of$274.48.Respectfully,[redacted]

Better Business Bueau:I reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] The first resolution you gave me Which was sending "The laptop" out to a technician "Of your choice" to be repaired Was denied because you Refused to give me a receipt to verify that my computer Was in the hands of someone that you referred it to, The female Co-worker that was there with you Did say several times that it was okay to give me a receipt And you still Refused to do so, "Saying that you did not do that". As for offering my money back as a refund, There was "Obviously" a  Misunderstanding In our communication because "I Truly thought you said  there was a 50% restocking fee Which is clearly noted in the first letter to The  As for the refund I am willing to resolve this issue So that both parties Are able to Uphold our Personal/Public and or Business integrity.  That is As previously stated In this Response A 15% Restocking fee.  Which 15% Which 15% of $322.92 is: $274.48.  Willing to accept That amount With the return of the laptop.  Please note this is the only resolution that I am willing to accept.  Sincerely [redacted]. Wednesday July 8th 2015 @ 3:30 p.m.

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Address: 7-122 Millennium Dr, Fort McMurray, Alberta, Canada, T9K 2S8


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