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Spokane Airport Properties, LLC.

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Spokane Airport Properties, LLC. Reviews (1)

Review: Myself, husband and 2 year old son drove to Spokane from Great Falls, Montana after his return from Afghanastan to relax and shop. Upon arriving to hotel no rooms were ready. Upon entering or room there was no blanket on the bed just sheets, which were going to address later after going out and coming back. Ironically my son spilled his juice on the bed and we needed new sheets as soon as possible. I called the front desk and than we left. Upon returning to the room the sheets were outside our door ON THE FLOOR and we still had no blankets. The next day after returning from a day out we returned to the room and got ready for bed. Upon pulling the sheets back my son and husbands towel were under the sheets. After showering they left their towels on the bed and the Im assuming the housekeeper just pulled the sheets over the towels. I would just like for housekeeping to be a little more courtesy especially when you have paying customers.Desired Settlement: Information purposes only

Business

Response:

Dear Ms. [redacted],

I was forwarded your comments to the Revdex.com regarding your recent visit to our hotel. I am not sure if you did say anything to staff at the hotel, but that is always the best way to get a problem remedied. Our team here is trained to make sure our Guests receive satisfactory results for any challenge they may have. I was unable to locate your name in our records to follow up with the room attendant, do you recall your room number?

In regards to the bedding in your room, please know that we are now triple sheeting our beds with a blanket in-between the top and bottom sheet. If there was not blanket, then there certainly was a problem and I have informed my Executive Head Housekeeper to investigate that. Triple sheeting guarantees the guest a clean, crisp, fresh bed. Again if for some reason the room attendant for your guest accommodations was not trained properly, please know that I personally will follow up for more training.

Thank you for reporting this and we hope your next visit to the Spokane area we can show you that we do provide proper accommodations for all guests and you will allow us another opportunity to be of service to you.

Sincerley,

[redacted], General Manager

Please note new email: [redacted]

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Description: Hotels, Swimming Pools - Private, Sports Bar, Restaurants - Breakfast, Banquet Facilities, Caterers, Cocktail Lounges, Restaurants

Address: 8909 W Airport Dr, Spokane, Washington, United States, 99224

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