Spokane Occupational & Hand Therapy

We completed all of the work on We picked up Mr [redacted] ’s vehicle on and performed the recall work needed while providing him with alternate transportation during that timeWe delivered his vehicle back to him and picked up the loaner on the 4th as wellIssue is resolved and completeThank you

We have resolved this issue with customer several weeks agoThe transaction was cancelled and customer stated they were removing the complaint from the Revdex.comPlease let me know if any additional information is needed.Thank you, [redacted] ***

The person listing complaint was not a purchaser of the vehicleThe vehicle passed all safety inspections and emissionsThere are no issues with the purchaser of the vehicleThank you

Initial Business Response /* (1000, 6, 2015/08/31) */
Replacement of Air Bag does not have any relation to the windshieldIn light of customer satisfaction dealer will contact and review
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 16, 2015/12/03) */
We collected the taxes that showed applicable at the time of purchase based on the tax information provided by the city and countyWe refunded the customers overpayment once we received the funds from the county, and the customer has received
that checkThere was not an agreement for a 2nd key, the customer can refer to his purchase documents that state no further items were agreed upon it is listed on the We OweThank you

Met with *** *** on 11/27/2017, issue is resolved and no further action required

I have discussed and resolved issue with customerThank you

*** *** purchased the vehicle on 8/20/2014, it was sold as previously owned, certified under *** Motor Coguidelines, and all information available to AutoNation *** on the vehicle was disclosed and acknowledged by the purchaserAs acknowledged and stated by the
*** ***, there had not been an accident reported on the *** at the time of purchaseThe vehicle previously leased and contracted was thru *** *** ***, (manufacture Lender/American *** Finance). The dealer had no financial or contractual responsibility with the lease to *** *** *** *** *** Finance, or the customerAny lease policy would be between the Lessor (*** *** ***) and the lesse (customer)The vehicle was not legally owned by AutoNation *** 104 and the customer did not need approval from AutoNation *** for any repairs, nor would the lesse be required to notified the dealer of any damages or repairs necessary. There was not a violation of full disclosure and the vehicle is not covered under any buy back

Complaint: ***
I am rejecting this response because: Everything they stated was a lieThe
vehicle never passed safety and emissions in the first placeWe had to leave the car there to be fixed and even after that, nothing was fixedWe had to bring it back to them the second time.
Sincerely,
*** ***

Revdex.com:
They have discussed it with me but the problem still remainsAll I got was an hour long phone call from the manager with a free oil changeThe woman working in service is still treating people RUDELY
Sincerely,
*** ***

Complaint #***-We have update our system to remove her from further contact, issue resolved no other actions required

Customer has been refunded and request process with Honda Financial to update credit bureau to reflect no late payments madeAll issues are resolvedThank you

We completed all of the work on 1.4. 2017. We picked up Mr. [redacted]’s vehicle on 1.2.2017 and performed the recall work needed while providing him with alternate transportation during that time. We delivered his vehicle back to him and picked up the loaner on the 4th as well. Issue is resolved...

and complete. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is mostly satisfactory to me. I still believe their customer service...

is lacking and although I am OK with the fact that my car is deemed in good condition by them I am disappointed they made no attempt to offer any compensation for the way I was treated and the length of time they had my car and did not return any calls.
Sincerely,
[redacted]

We have resolved this issue with customer several weeks ago. The transaction was cancelled and customer stated they were removing the complaint from the Revdex.com. Please let me know if any additional information is needed.Thank you, [redacted]

Customers refund check was issued on 12/5/17 and has been processed by customer, all issues are resolved.

[redacted]'s service contract and GAP protection cancellations were complete on 5/31/2017. Checks have already been disbursed to her lender. Tint has been complete, all issues have been resolved. Thank you.

Initial Business Response /* (1000, 9, 2015/07/27) */
The vehicle was fully inspected and had the proper level of oil. We value [redacted] as our customer and we are currently working with [redacted] on resolving the issues with his vehicle. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]