Spokane Security Systems Inc.

Client(s) are
responsible for following the terms as outlined, and authorized by client
signature on Alarm Monitoring Agreement. This client has agreed to 30 day terms
from formal written disconnect request to cancel services (section 3.2), the
request letter was postmarked July 3rd 2015,...

and received at
our office on July 6th 2015, (see scanned copy of mailed
envelope). The date for the disconnect and termination request of services is
effective August 6th 2015, and cannot be retroactive, or
requested from a previous date.The open invoice #[redacted]
from April 2015, was considered past due as of May 2015, which incurred a $5.00
late fee. This invoice was originally sent on April 17th, and then
resent on June 18th and July 2nd, as a reminder and
request to remit payment. The next automatic billing cycle was created July
15th and then resent on July 17th, with another past due notice and $5.00 late
fee, from the original invoice in April, invoice#[redacted]. As the client would be
responsible for billing until August 2015, and final payment is pending
disconnection.  NOTE: As a courtesy our company ended the
billing on July 31st 2015, instead of August, but the past due
invoice(s) and sub sequential late fees are considered valid and due. Sending
partial payment does not initiate a formal request to disconnect services.Our company sent a copy
of the signed Alarm Monitoring Agreement to the client, with the terms
outlined, final invoice(s) and statement on several occasions with notes
regarding final payment is pending and the disconnect will be made effective in
August 2015. *This information was sent to BOTH the new and old address, to
ensure the client received a copy for review.Please notice is it also
the client’s responsibility to contact our team immediately with changes to the
account, including address change, moving, phone number updates, contact list
changes or any other adjustments to billing address, or email address updates.
Our company does not contact clients to ask if they are moving, or have any
other personal changes, as this is the customer’s obligation to maintain their
account and keep information current. Our alarm monitoring center and customer
service is open 24/7, for clients to contact our team to update information, or
ask questions about their account.Client is past due from
an open invoice in April 2015, which is considered valid, and the disconnect
request was not mailed until July 2015. Final statement outlines the details
and that client is to follow the Alarm Monitoring Agreement terms, and past due
billing is also valid.Please see supporting
documents, and notice that we have marked some information as confidential.

Review: Prior service address: [redacted] On 4/30/15 we wrote check #[redacted] for $12.50 with a note on the 3 month invoice #[redacted] that it was for 1/2 month (thru 5/15 and to end service on May 15, 2015

Received invoice dated 6/18/15 for the balance of last invoice of $62.50 (2 1/2 months of $75) plus $5.00 late fee(?)

Called 6/27 --- to check and call back---They did not!

Called 6/30 --- to look up and call back ---They did --- To email and mail a form to sign and return to terminate. Gave them our new address: [redacted]

Mailed disconnect notice which they received 7/6/15

On 7/8/16 they mailed a copy of the completed disconnect notice plus a copy of the original contract with highlighted item 3.2 about 30 day notice prior to renewal period.

They mailed on 7/15 and 7/16 to our old address invoices :

$75.00 current amount for 8/1 to 10/31/15

$ 5.00 31-69 days overdue

$67.50 61-90 days overdueDesired Settlement: I think we properly terminated the service effective 5/15. We left the premises 5/14 turning off the alarm and did not give the arming code to new owners.

Their contract clause 3.2 is deceptive and unfair.

Adjust to zero balance.

Business

Response:

Client(s) are

responsible for following the terms as outlined, and authorized by client

signature on Alarm Monitoring Agreement. This client has agreed to 30 day terms

from formal written disconnect request to cancel services (section 3.2), the

request letter was postmarked July 3rd 2015, and received at

our office on July 6th 2015, (see scanned copy of mailed

envelope). The date for the disconnect and termination request of services is

effective August 6th 2015, and cannot be retroactive, or

requested from a previous date.The open invoice #[redacted]

from April 2015, was considered past due as of May 2015, which incurred a $5.00

late fee. This invoice was originally sent on April 17th, and then

resent on June 18th and July 2nd, as a reminder and

request to remit payment. The next automatic billing cycle was created July

15th and then resent on July 17th, with another past due notice and $5.00 late

fee, from the original invoice in April, invoice#[redacted]. As the client would be

responsible for billing until August 2015, and final payment is pending

disconnection. NOTE: As a courtesy our company ended the

billing on July 31st 2015, instead of August, but the past due

invoice(s) and sub sequential late fees are considered valid and due. Sending

partial payment does not initiate a formal request to disconnect services.Our company sent a copy

of the signed Alarm Monitoring Agreement to the client, with the terms

outlined, final invoice(s) and statement on several occasions with notes

regarding final payment is pending and the disconnect will be made effective in

August 2015. *This information was sent to BOTH the new and old address, to

ensure the client received a copy for review.Please notice is it also

the client’s responsibility to contact our team immediately with changes to the

account, including address change, moving, phone number updates, contact list

changes or any other adjustments to billing address, or email address updates.

Our company does not contact clients to ask if they are moving, or have any

other personal changes, as this is the customer’s obligation to maintain their

account and keep information current. Our alarm monitoring center and customer

service is open 24/7, for clients to contact our team to update information, or

ask questions about their account.Client is past due from

an open invoice in April 2015, which is considered valid, and the disconnect

request was not mailed until July 2015. Final statement outlines the details

and that client is to follow the Alarm Monitoring Agreement terms, and past due

billing is also valid.Please see supporting

documents, and notice that we have marked some information as confidential.