Sponge Diver Supply Inc

We moved into our new home in February only two weeks after our honeymoonImmediately realizing we had a living room with no living room furniture, we went in search for the prefect piecesI had bought two metal cabinets from Arhaus years agoIt was a great experience so we went back to look for what we hoped would fill our living room needsOur store experience was fantasticThey were helpful, informative, and made it seem really easyAfter finding out that custom upholstery had a lead time of two months at the leastWe told them we didn't want an empty living room for that long so they showed us a couch set that they claimed was already in the warehouseWe placed an order, paying in full, in the store requesting items were shipped as they were ready-- we needed this ASAPWe were assured that we were a priority and someone would be pulling strings and updating us as they got informationHearing nothing after two weeks, we called to ask about the orderThey were under the impression we wanted to wait for both pieces to be ready before they shipped them, we reminded them we prefer to get this quickly so we will take what they have when they have itAgain, we were assured that we were a priority and things were being expedited
Arhaus was masterful in its ability to keep our money and our attention over three months without fully deliveringWe were expected to trust the people we paid for goods would provide themWe believed that, for the price we paid, that we would receive a high level of customer serviceAfter calling multiple times, speaking with the sales rep (who coincidentally left Arhaus during this time) and the sales manager we finally got one of the two piecesThere were snow delays and back log delays and every reason for a delay imaginableI believe some or all of these could have been true but I definitely believe that more could have been doneAfter a series of pointed emails and asking for refunds, in April we were given a ship date for the couch of 4/I whole heartedly believe that if we would not have aggressively advocated for ourselves, putting pressure on the store and eventually store manager, that we would have waited until June or July for what we paid for in February
To top it all off, the couch was not in our home until 5/The delivery window they told us was 11:to 1:and the couch did not arrive until 4:30pmWe were not told about the change of the ship time until 2:30pm
I was a huge fan of this store and now a bridge has been burnedI will never recommend this company to anyone ever again and will actively deter people from buying anything from themThe shame is that is has nothing to do with the quality of the pieces and there were many other things we needed to buy for the room that I will, now, have to find elsewhere