Spooner's Miniature Dachshunds

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Latrobe Chevrolet has in no way made any sort of effort to make this right.  Beyond the hundreds of dollars they have already admitted to, I have over $1,000 in other repairs that were needed.  Also, if they did such a good inspection of the car how did they not notice the brakes and rotors were rotted?  Why is the car rusting after we had it only three months?  They have never called me with an option to trade or buy back this Lemon.  Every time we came to complain we had to bring up the fact we wanted out of it. Also, they weren't going to give us a full trade for what we paid, thats why they never called us. If the car is such a solid car they can buy it back from us tomorrow for what we paid.I feel like they took advantage of us that day. On top of the rust, a rear end wheel bearing or something else is going.  EVERY MONTH WE HAVE HAD THE CAR SOMETHING HAS GONE WRONG WITH IT.I feel bad for others that may have had a similar experience and didn't speak up, but I assure the Revdex.com, this won't be the last complaint about this dealership.
Regards,
[redacted]

Latrobe Auto Group1595 Mission RoadLatrobe, PA 15650 To Whom It May Concern, In reference to the complaint filed with Revdex.com submitted November 17, 2015 ID [redacted], we are providing your office with our written reply as requested. On Monday, November 16, 2015 the customer visited...

our dealership to look at a new vehicle. She was greeted by and worked with one of our salespeople. The story the customer tells varies greatly from that of the salesperson and other staff members who sat close by. All paperwork pertaining to obtaining payoff information and pulling credit scores was explained to and signed by the customer at that time. We do have copies of this paperwork and can provide said copies to your office or the customers listed attorney on file as requested within our legal limitations. The customer visited our store again on the morning of November 17, 2015 and began yelling, swearing and causing a scene. Myself, our finance manager and the customer went into the finance office to discuss the issue privately. I tried to apologize numerous times and get to the bottom of this situation, but the customer was to irate to listen. Upon further discussion, she began to calm down and we offered to put her with another salesperson, continue working on a trade in value for her vehicle which wasn’t running and provide her with lease numbers on a Chevrolet Trax later that day to which she agreed. After researching the previous referenced values for her trade in vehicle and our new vehicle, I called to provide the customer with those numbers. She felt that the payment I provided her with should be lower and that we should do better because of her earlier complaint. When I explained to her that I had done everything within my capacity, she again became belligerent and used uncalled for profanity directed toward me personally and towards our dealership. After several minutes of being sworn at and degraded on the telephone with the customer it become apparent that there was nothing I or our dealership could do to make her happy. I told the customer this and she then claimed this was only because she was a woman and would be having her fiancé contact me. That phone call ended with the customer hanging up on me. Approximately five minutes later I received a phone call from her fiancé. He again expressed his displeasure with the incident involving her credit inquiry and our dealership. He said they wanted her three points added back to her credit report, which we cannot do and for the salesperson to be fired. I told him that we were looking into the situation further pertaining to the salesperson and that was not good enough for him. He stated the he and the customer would do everything they could to “trash” us from utilizing social media, word of mouth actions and filing complaints. This phone call ended with him hanging up on me. Unfortunately, at this time, we have been unable to come up with satisfactory conclusion for this customer., as we do not have access to or control of the credit bureau agencies. It should also be noted that while Credit Karma, a third party credit service, reduced the customer’s credit score by three points, this is not the case for all agencies or institutions. If there is anything you need further from our dealership, please feel free to contact either myself, Jason W[redacted] (Sales Manager) or Ludwig D[redacted] (Dealer Principal) at the phone number provided below.   Sincerely, Jason R. S[redacted]Sales ManagerLatrobe Auto Group[redacted]