Sport Chevrolet Co, Inc

To Whom It May Concern,
We were able to reach the customer and gave her a spare tire for her vehicle on SaturdayWe believe this situation has been resolved
Thanks,
Robert F*
General Manager
Sport Chevrolet

Dear ***,
I just wanted to take this opportunity to follow up on your Revdex.com complaintAs I mentioned in my Revdex.com response, a warranty was not included in your vehicle purchaseYou were offered and purchased a Vehicle Service Plan along with a Tire and Wheel plan from a third party vendor (***)See the attached statement signed by you requesting this additional coverage You made the first installment of that additional coverage at delivery of $The balance was to be paid in installments of $Our records indicate that you made two more installments on this planOn March 28, *** cancelled your plan do to nonpayment of premiumWe were told that their attempts to contact you via telephone and by mail were unsuccessful
Please contact me if I can be of any further assistance
Sincerely,
*** ***
General Sales Manager

*** ***,
As per our conversation this email is to inform you that I have spoke to *** on 07/21/an have agreed to reimburse her for the repairs performed on 6/27/in
the amount of $
After reviewing the repair order and speaking to *** it seems there was a misunderstanding as why the door rollers were recommendedThe door rollers would cause a binding and sticking concern and not necessarily inop conditionThe reason the doors did not function was that they were turned off at the master switch on the drivers side of the dashMy advisor should have recognized this and advised her accordingly
If you have any other question please feel free to contact me directly @ ###-###-####
*** ***
Service Manager
Sport Honda
w. ###-###-####sportautomotive.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 27, Dear *** ***;Sport Chevrolet would like to respond to complaint # ***Out of respect to this complainant and at your request we will not identify the individual.On September 12, this individual purchased a used *** *** from Sport Chevrolet, At
time of delivery the vehicle had 55,miles and was out of factory warrantyAn extended service plan was offered to the customer but was declined. In November the vehicle was in our Service Department to check a Service Engine lightNo service was performedWe were unable to duplicate the problemThis was the last time the vehicle was in our shopA check of the vehicle service history shows three open recalls on the vehicleThe customer has been notified and needs to contact a GM dealer service facility to order replacement partsWe would be happy to assist the customer in that regard.Sport Chevrolet sees no basis in the owners request to repurchase the vehicle due to a factory recallPlease contact me if you have any additional questionsSincerely,

This week I saw an advertisement placed by SPORT CHEVROLET which showed the TOTAL MSRP which included all of the particular car options and a $995 freight fee. When I set an appointment to meet the sales manager Robert K[redacted], he and his sales rep Norm K[redacted] They told me that I absolutely would not get the price that they advertised on C[redacted].COM!! Because the unbeknownst to me, the advertised price included incentives that didn't apply to me. I pointed out the fact that the ad did not show any fine print or disclaimers whatsoever! They both looked at the ad and agreed with me that it was very clear; NO fine print! Then they said "But the ad on OUR website has some fine print disclaimers and we simply cannot sell it to you for the price on THEIR website. You will have to pay about $4k more than the price that was advertised on Cars.com" Stating it was because I would have to add back the unmentioned incentives that the price included. In my opinion this is classic bait and switch. I will never buy from a dishonest salesman and I will be telling all of my friends and family to spread the word about their dishonesty. To top it all off they both said if I wanted to complain that I should do so with the folks at C[redacted].COM. As if they ([redacted].com) came up with the sales price all on their own. SPORT CHEVROLET placed the AD!!! The error and blame falls on the dealership. This is FALSE ADVERTISING! Mr. K[redacted] even said "WE wouldn't try to bait and switch you. That's on them ([redacted].com)." So please tell me what is bait and switch if not advertising a price to get you in the door only to change the price once you come in? After this they hurried me out and neither of them provided me a business card or a written offer.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
From: [redacted] <[redacted]>Date: Fri, May 30, 2014 at 11:34 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected]
This is totally untrue I did purchase a extended warranty at time of purchase. And my complaint is they sold me a car they knew was unsafe to drive and would like a refund seeing I put down $5000
Regards,
[redacted]

[redacted],
I am writing to respond to the complaint issued by [redacted]. My General Sales Manager at Sport Chevrolet, Gerry R[redacted], spoke to [redacted] yesterday, April 14th, to discuss the complaint. We believe the matter has been resolved and we appreciated the opportunity to...

speak to [redacted] directly.
 
Sincerely,
Robert F[redacted], Jr.
General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:They are still not responding to complaint that they knew in advance this car had issues before financing it to me
Regards,
[redacted]

July 30, 2014
Sport Chevrolet would like to resporid to complaint # [redacted]. Out of respect to the complainant and at your request we will not identify the Individual,On May 12th2014 this gentleman did purchase a used [redacted] from Sport Chevrolet. The vehicle had been in our...

inventory only a short time and was in the process of inspection and possible certification, Unfortunately this customer saw the vehicle in its pre-certification condition. He preferred its aesthetic condition and asked the salesperson to leave it in that condition. Due to a communication error at settlement the vehicle was sold certified.We would like to have the opportunity to return the vehicle to stock condition and recertify the car. As a token of appreciation, we would offer replacement tires at a reduced cost to the owner, Please let us know when we can make the adjustments,Sincerely,Gerry R. General Manager

Review: I purchased a vehicle from sport chevrolet in 2012 and after putting down $5000 I was financed and never have missed a payment I have now been involved with 2 recalls on this vehicle first it was the sunroof which was replaced now it is the ignit[redacted] and power steering and also transmission. The car they sold me was supposedly the salesmans fathers car who could no longer drive so he brought that car in and sold it to me. The salesman and the ccar dealer knew this car was unsafe to drive and now when I call back to trade car in on safer car they are now trying to get me to put down $2000 dollars I just want my money back and either a car that is safe to drive with no more money out of pocket.Desired Settlement: Cash down payment back which was $5000 or another car that is safe to drive

Business

Response:

May 27, 2014Dear [redacted];Sport Chevrolet would like to respond to complaint # [redacted]. Out of respect to this complainant and at your request we will not identify the individual.On September 12, 2012 this individual purchased a used 2005 [redacted] from Sport Chevrolet, At time of delivery the vehicle had 55,138 miles and was out of factory warranty. An extended service plan was offered to the customer but was declined. In November 2012 the vehicle was in our Service Department to check a Service Engine light. No service was performed. We were unable to duplicate the problem. This was the last time the vehicle was in our shop. A check of the vehicle service history shows three open recalls on the vehicle. The customer has been notified and needs to contact a GM dealer service facility to order replacement parts. We would be happy to assist the customer in that regard.Sport Chevrolet sees no basis in the owners request to repurchase the vehicle due to a factory recall. Please contact me if you have any additional questions.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

From: [redacted] <[redacted]>

Date: Fri, May 30, 2014 at 11:34 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

This is totally untrue I did purchase a extended warranty at time of purchase. And my complaint is they sold me a car they knew was unsafe to drive and would like a refund seeing I put down $5000

Regards,

Business

Response:

Dear **. [redacted],

I just wanted to take this opportunity to follow up on your Revdex.com complaint. As I mentioned in my Revdex.com response, a warranty was not included in your vehicle purchase. You were offered and purchased a Vehicle Service Plan along with a Tire and Wheel plan from a third party vendor ([redacted]). See the attached statement signed by you requesting this additional coverage. You made the first installment of that additional coverage at delivery of $290.00. The balance was to be paid in 18 installments of $144.55. Our records indicate that you made two more installments on this plan. On March 28, 2014 [redacted] cancelled your plan do to nonpayment of premium. We were told that their attempts to contact you via telephone and by mail were unsuccessful.

Please contact me if I can be of any further assistance.

Sincerely,

General Sales Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:They are still not responding to complaint that they knew in advance this car had issues before financing it to me

Regards,

Review: My vehicle was serviced on Saturday April 6th for a Service B Maintenance. Various actions must be done by the company in question when providing Service B Maintenace which according to the documents given includes a Full Inspection of the AC Unit. Normally when inspecting a vehicle if they find problems they would report them immediately and give me an estimate of cost Labor and part when an issue is found. I knew the car was giving me AC issues but felt I didnt need to inform them of the issue since it would have been provided in the service inspection. During the process the felt the need to request spark plug changes as well as new tires but seem to have never brought up the issue with the AC so I assumed it was fine. Due to the cool day I choose not to use the AC until the next day and noticed that the AC wasnt working at all.

When I called Sport Honda that week concerning my issue I was informed by a Service Rep within Sports Honda that they only check cabin temperature and they dont check the AC system at all. It is strange since in the Service B form they provided they checked that they Inspected my AC unit. They further informed me that I would need to pay an additional $200 to Inspect my AC unit and pay additional cost if any further issue occurs even if they failed to provide the Service in the first place. I am concern that some of my other services that I paid for may have not occured as billed and I am unaware of knowing. Since Honda Corp doesnt have an email I can use it has been difficult to try and contact them at times to resolve this matter.Desired Settlement: I am just wishing that a proper service to be provided

Business

Response:

We have already spoken to and followed up with an e-mail to [redacted]. He will bring in his car this week for a check-up and we will be giving him a ride to the Metro. During this test we will determine what needs to be done to resolves the vehicle's issues.

Thanks,

Sport Honda

General Manager

Review: On Thursday June 26th, I brought my Honda [redacted] Minivan to Sport Honda because I couldn't lock the driver's side door. It wouldn't lock from the key fob nor could it be pushed down manually. My case was handled by [redacted], Service Advisor. My car repair was completed in a few hours, the left front door automator needed to be replaced. I picked up my van and proceeded to pick up my son and his friends at driver's ed. When I arrived there, we discovered that the right rear sliding door of my van wouldn't open at all and the left rear sliding door could only be slid open manually, it had no power. Both of these doors were working when I dropped the van at Honda several hours before. I immediately called [redacted], who mentioned that the technician had noticed some track wear on the rear doors, but had done nothing to them. He said I should bring the van back this morning because perhaps the technician had disconnected something. I dropped the van off and when [redacted] called, he informed that there was no electrical issue, it was just that the rollers on both doors had "coincidentally" worn our and stopped working while the van was at Honda yesterday. Considering that both doors were working prior to it's arrival at Honda for a technician to work on the left front door, I expressed my utter and complete disbelief that this could be true. [redacted] not only stuck to this ridiculous story but informed me that it would cost me over $450 to repair the problem. Despite my husband calling to argue the improbability of this story, we were forced to pay the money for this repair as we have children and need working van doors.Desired Settlement: I would like all or at least most of my money for this repair back. It is impossible that these doors went "coincidentally" at the same time and that the damage was not in some way caused by the repair on my car the previous day. I would like Honda and [redacted] to take responsibility for their actions.

Business

Response:

[redacted],

Review: My vehicle was brought in on Monday evening and I was promised early morning service so I left it with the dealer. I informed them of an issue that I was having and they said it could be the transmission. I gave them time to diagnose a transmission issue I was having and called back on Wednesday afternoon. I was then told that they have codes (DTC [redacted]) for an issue with the transmission. I told them I have an extended warranty thru my bank and im covered for transmission issues. They tell me they MUST break my whole transmission down before they can figure out the issue then they will have a definitive answer. He informs me that I will have to pay $950 for them to break down my transmission and if my warranty company doesnt want to pay im stuck with this bill. I ask if they contacted my warranty company to see if im covered for any of these issues BEFORE they do ANY work. He says "NO" because he is already anticipating my warranty company wanting him to perform this. I call the warranty company who informs me that they MUST contact them before any work is done because im not supposed to come out of pocket if im covered. I contacted the manager several times left all my information name, car, service rep. and number and I still have not contacted. My issue was diagnosed on Tuesday but it takes this company tell Friday before they even contact my warranty company. They don't offer me a loaner car while they fix my car, but coupons for a company that they partner with. My warranty covers loaners. This bring me to believe that they dont want to honor the terms of my warranty and give me speedy service. If you already have all the issues with my car why should I have to call the warranty company myself and tell you what they say and have you call them. The customer service is horrible. I was never updated I had to call and find out all these things myself. So what is the point of bringing my car to a reputable dealer if the they wont take care of the customer. I have been without my car a whole work week with no timeline or update of whats going on, unless I inquire myself. VERY INCONVENIENT!Desired Settlement: I am being charged a diagnostic fee, which I believe I shouldn't have to honor. For failure of being able to diagnose anything.

Business

Response:

[redacted],

After doing a search of our data system and talking to numerous employees, I have been unable to find any record of this customer based on his name, telephone number and e-mail address. We need more information to be able to respond to the complaint. What type of vehicle? VIN number? Who is the insurance company? Who was the service adviser? Who was the manager he left a message for?

Thank you,

General Manager

Review: I purchased a "certified **" 2010 z71 [redacted] from the used car lot in June 2014. Upon purchasing the vehicle it was cleaned and returned with damaged rims. The vehicle was sold to have aluminum rims which were painted black by the previous owner and then repainted aluminum by the dealership prior to the vehicle being sold. The used car lot offered to repaint the wheels at no charge to resolve the matter. I excepted the offer with the understanding they would be painted black and the paint job would be able to withstand being driven. My vehicle was kept 4 days to paint the rims. Prior to taking the vehicle to the dealership the check engine light had come on abd I ask that it be serviced while the wheels were being painted. I used my [redacted] diagnostic to determine the issue was with an O2 sensor. It hasn't been 2 months and the paint is bubbling along the edge of the rims and my check engine light returned. I took the vehicle directly to the service department to address my check engine light and inquire why I had to return for the same matter considering the vehicle had just been serviced. I was informed by the service department the vehicle has an after market air intake, O2 sensors and exhaust headers that viloate my warranty and the certification of my vehicle. I did not install and or pay for the installation of such components. The used car lot paid to replace the O2 sensors since the vehicle was sold to be certified.Desired Settlement: I'd like for all the after market products such as but not limitied to the air intake, O2 sensors and exhaust headers be replaced with ** certified parts to be consistent with the vehicles certification and to avoid all possible issues with the warranty moving forward. In addition, I also want the orginal wheels the vehicle was sold to have since we couldn't resolve the matter with a satifactory paint job. For the inconvience a new set of tires would be appreciated to accompany the requested rims. Thanks in advance for your attention pertaining to this matter...

Business

Response:

July 30, 2014Sport Chevrolet would like to resporid to complaint # [redacted]. Out of respect to the complainant and at your request we will not identify the Individual,On May 12th2014 this gentleman did purchase a used [redacted] from Sport Chevrolet. The vehicle had been in our inventory only a short time and was in the process of inspection and possible certification, Unfortunately this customer saw the vehicle in its pre-certification condition. He preferred its aesthetic condition and asked the salesperson to leave it in that condition. Due to a communication error at settlement the vehicle was sold certified.We would like to have the opportunity to return the vehicle to stock condition and recertify the car. As a token of appreciation, we would offer replacement tires at a reduced cost to the owner, Please let us know when we can make the adjustments,Sincerely,Gerry R. General Manager