July 30, Sport Chevrolet would like to resporid to complaint # [redacted] Out of respect to the complainant and at your request we will not identify the Individual,On May 12ththis gentleman did purchase a used [redacted] from Sport ChevroletThe vehicle had been in our inventory only a short time and was in the process of inspection and possible certification, Unfortunately this customer saw the vehicle in its pre-certification conditionHe preferred its aesthetic condition and asked the salesperson to leave it in that conditionDue to a communication error at settlement the vehicle was sold certified.We would like to have the opportunity to return the vehicle to stock condition and recertify the carAs a token of appreciation, we would offer replacement tires at a reduced cost to the owner, Please let us know when we can make the adjustments,Sincerely,Gerry RGeneral Manager
[redacted] , I am writing to respond to the complaint issued by [redacted] ***My General Sales Manager at Sport Chevrolet, Gerry R***, spoke to [redacted] yesterday, April 14th, to discuss the complaintWe believe the matter has been resolved and we appreciated the opportunity to speak to [redacted] directly Sincerely, Robert F [redacted] , Jr General Manager
July 30, Sport Chevrolet would like to resporid to complaint # [redacted] Out of respect to the complainant and at your request we will not identify the Individual,On May 12ththis gentleman did purchase a used [redacted] from Sport ChevroletThe vehicle had been in our inventory only a short time and was in the process of inspection and possible certification, Unfortunately this customer saw the vehicle in its pre-certification conditionHe preferred its aesthetic condition and asked the salesperson to leave it in that conditionDue to a communication error at settlement the vehicle was sold certified.We would like to have the opportunity to return the vehicle to stock condition and recertify the carAs a token of appreciation, we would offer replacement tires at a reduced cost to the owner, Please let us know when we can make the adjustments,Sincerely,Gerry RGeneral Manager
[redacted] , I am writing to respond to the complaint issued by [redacted] ***My General Sales Manager at Sport Chevrolet, Gerry R***, spoke to [redacted] yesterday, April 14th, to discuss the complaintWe believe the matter has been resolved and we appreciated the opportunity to speak to [redacted] directly Sincerely, Robert F [redacted] , Jr General Manager