Sport Chrysler Jeep Eagle

customer was given a discount a time of purchasealso he can call nate at ###-###-#### to further discuss

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not agree to be overchargedThe mechanic called me and told me what repairs were required and the total cost of the repairs (not how many hours were involved in the work)After the repairs were finished I was able to see that I was charged hours for work that took much less time to completeI reject the answer from the business that the labor charge is calculated using [redacted] flat rate and that this type of pricing is industry standardIf necessary I will file a complaint in District Court to get my money back Regards, [redacted]

this customer bought this truck several years agoi have personally seen him beat the truckwe fixed it several timesthis person drives this truck beyond it's limitshe doesn't do maintenence on itthis is a case of abuse

So to start off, I bought a jeep Renegade on April 7th It took the dealership and half months to submit my paper work to the state and bank, I got countless mail that told me the bank wanted my title and they were going to get the car if I didn't give them the title, I had to call the dealership different time over the months to get my cars information to everyonewith that happening I was taking the jeep back to the shop because of it transmission (not shifting right, lunging forward after reversing and putting into drive, cruise control turn off by itself, transmission slipping out of gear while driving it, not accelerating when trying to pass cars on the interstate, breaks squeaking) yesterday was the 7th time this year bring the jeep back in for all the same problemsthe dealership keeps telling me there is nothing wrong with the jeep because they can not duplicate what I claimwhile being at the dealership the service manager Doug was taking care of me (if that's what you call it) he told me that they were not going to give me a rental for the warranty work that was going to be done on my car and had to get conformation from Chrysler to do the warranty work, even though my car is bumper to bumper coverage for 70k or yearswhen I propped that I would like the break service bulletin done to my car they told me I can not come in and demand something done to my car when I have no complaint which in fact if have complained about this before, they when my significant other tried to say something to help me the service manager told me to be quite that it was not his car and he was not talking to himI had a video of my car acting up and he refused to watch the videoi have already started a lemon law case because the dealership is blowing me off and give me such a hard time and no care about my safe at alli knew I should have never went back to this dealer ship after what they did in when buying my "4x4" Grand Cherokee which turned out to be a lie and it was a wheel drive Grand Cherokee, I tried to take it back and they asked me to leave

i've talked with the customershe is in process of lemon lawshe has retained a attorney

the flyer clearly stated that they may have won $not that they wonin the flyer if the person had bothered to read it also stated the odds on winning the $im sorry this person did noth read the flyer in full

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us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The truck was not bought several years ago .I don't have paper work in front of me right now to confirm .It's been about yrand I have been fighting with company since .I would like proof i'm beating my truck and not maintaining it If company feels that way then maybe the shouldn't advertise the truck to be heavy duty truck .The reason I bought it.Once again truck is not living up to what they say it is .Yes, they have fixed truck only because I bought extended warranty .It's not like they could go back on the warranty When I have asked to speak with owner they don't let you .They revert you right to management.Why can't I speak with owner ? I feel as a young kid and first time buyer I was taken over by this company .Which i'm figuring out now .I was so excited to buy my first real truck
Regards,
*** ***

the price was aggred before job was donethe time it takes to do the jog is set by *** flat ratethis is the industry standard
thanks *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I did read the flyer in full and the fine printThis business just enjoys being sleazyI'll just make sure to shop elsewhereRegards, *** ***

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Answered]
 Complaint: [redacted]
I am rejecting this response because:
I would like you to ask them (the dealer)to show you what the internet stayed on May 06,2017 what the standard features where on the night edition 4x2. I showed everyone there that the sport hood was on there.I called Chrysle,the first person I talked to was Crystal,she went back on the internet and found what I was talking about,and stayed you are wright.The next 7 times I called no one could find it.See the problem is I don't even know Chrysler know it was on the standard features,until I stayed that it was on there.they took it off real fast.I studied that truck for over 6 months before I ordered it,it's NOT the dealers fault,I would rather be sending the complaint to Chrysler not Norristown they did nothing wrong
Regards,
[redacted]

customer was given a discount a time of purchase. also he can call nate at ###-###-#### to further discuss.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the...

response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I did not agree to be overcharged. The mechanic called me and told me what repairs were required and the total cost of the repairs (not how many hours were involved in the work). After the repairs were finished I was able to see that I was charged 4.42 hours for work that took much less time to complete. I reject the answer from the business that the labor charge is calculated using [redacted] flat rate and that this type of pricing is industry standard. If necessary I will file a complaint in District Court to get my money back.
Regards,
[redacted]

this customer bought this truck several years ago. I have personally seen him beat the truck. we fixed it several times. this person drives this truck beyond it's limits. he doesn't do  maintenence on it. this is a case of abuse.

i've talked with the customer. she is in process of lemon law. she has retained a attorney.

Review: Sport Chrysler performed state inspection on my car on 4/23/14. I was charged $463.85 for labor, an amount I felt was too high. After reviewing my bill, I found I was charged for 4.42 hours of labor ($463.85 divided by the hourly labor rate of $105.00 shown on the bill).Before beginning the repairs on 4/23/14, the Sport Chrysler mechanic called me and told me what work was needed for the car to pass inspection. His call is shown on my telephone as having been received at 9:08 AM, The mechanic called again at 10:20 AM to tell me the work was done and the car could be picked up. The span of time between the two calls is one hour and eleven minutes. Even considering that the mechanic spent some time evaluating my car before calling me at 9:08 AM, the total time spent on my car could not have taken 4.42 hours, and therefore, I was overcharged. Sport Chrysler's mechanic performed the following service on my car: state inspection, emissions test, brake light bulb replacement, windshield wiper blades replacement, motor mount replacement, rear shock absorbers replacement. I felt that an experienced mechanic could not have spent 4.42 hours on the repairs I have listed above. When I reviewed my repair bill and my phone records, I confirmed that I was overcharged.Desired Settlement: My guess is that the work performed was more likely 1.5 hours, or $157.50 ($105.00 per hour x 1.5 hours). I was therefore overcharged $306.35 ($463.85 - $157.50). I would like to be refunded $306.35.

Business

Response:

the price was aggred before job was done. the time it takes to do the jog is set by [redacted] flat rate. this is the industry standard.

thanks [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I did not agree to be overcharged. The mechanic called me and told me what repairs were required and the total cost of the repairs (not how many hours were involved in the work). After the repairs were finished I was able to see that I was charged 4.42 hours for work that took much less time to complete. I reject the answer from the business that the labor charge is calculated using [redacted] flat rate and that this type of pricing is industry standard. If necessary I will file a complaint in District Court to get my money back.

Regards,

Review: On Friday 23AUG2013, I purchased a new 2013 [redacted] from Sport Chrysler Jeep [redacted] on [redacted] in [redacted], PA. Less than three (3) months later, the [redacted] connectivity in the vehicle began to malfunction. I took the car to the dealership for service on 15NOV2013, at which time the service department performed diagnostics on the vehicle and I was informed that the [redacted] module was faulty and would need to be replaced. After the diagnostics were run, the odometer began flashing on and off constantly. I told the dealer about the problem before I left and they told me the flashing would be corrected when the [redacted] module was fixed. On 21NOV2013, I returned the vehicle to the dealership for the installation of the new [redacted] module, at which time I was informed the issue had been remediated. However, as I was leaving the dealership I noticed the odometer was still flashing and now the temperature display in the vehicle was reading 102 degrees Fahrenheit. I immediately took the car back to the dealership at which time they told me they could not find the source of the problem and there was nothing they could do. A few days later I called the Chrysler Corporate number and spoke with a Chrysler representative. I informed them of the issue and they instructed me to return the car to the dealership for extended service during which time I would be provided with a rental car, free of charge. On 02DEC2013, I returned the vehicle to the dealership and was provided with a [redacted] Charger rental car. I was also billed $50 for the rental car which I was informed was a deposit that would be returned when the rental vehicle was returned. On 03DEC2013, I was contacted by the dealership at which time they informed me that the issue was a communication error between the new [redacted] module and the odometer and temperature displays. The issue was corrected and the rental vehicle was returned; a few days later I was refunded for the $50 deposit.

In January 2014, the "service airbag system" message began to display on the dashboard console. I consulted the owner's manual which states, "If the Air Bag Warning Light is not on during starting, stays on, or turns on while driving, have the vehicle serviced by an authorized service center immediately." On 13JAN2014, I brought the car back to the dealership and was informed that because the issue was intermittent, they were unable to find any message during diagnostics and were unable to perform any repairs. I was instructed to return the car if the light turned on again. The light continued to turn on intermittently until it remained on constantly in February 2014. On 24FEB2014, I returned the car to the dealership again and was informed that the cause of the failure was a loose/broken wire, which they replaced. I was assured this would correct the issue. Less than five (5) days later on 27FEB2014, the airbag light came on again. I contacted the dealership and I was told they had no available service appointments until the following Wednesday, 05MAR2014. I returned the car for a third time on 05MAR2014, at which point I was given another rental vehicle, this time a [redacted] 1500, and was charged the $50 deposit again. I insisted that I was unable to drive the [redacted], but the only other Chrysler vehicle available was a Jeep [redacted] which I used instead. Sport [redacted] kept my car for five (5) days at which time I was informed the problem as a loose pin connection in the harness. I was told the issue was identified and corrected on 07MAR2014, but they wanted to keep my car for further evaluation, so it was not returned to me until 10MAR2014. I was again assured that the problem had been corrected and it would no longer continue to be an issue. In order to return the rental vehicle I had to pay for the gas, which cost $40 to get the vehicle to half a tank of gas; when my vehicle was returned to me, it was almost out of gas and the gauge read “empty”, so I had to pay another $40 for gas in my vehicle. When I asked where to return the rental vehicle, the dealership told me I could leave it with them and [redacted] would pick it up, as a part of their partnership with [redacted]. When I left the rental vehicle, the gas tank was between three-eighths and one-half of a tank full. However, I was billed a gas surcharge fee by [redacted] a few days later, supposedly because when the car was returned it had less than three-eighths of a tank of gas.

On 20MAR2014, the left turns signal and parking lights stopped working and I had to have the car serviced again. On Sunday, 23MAR2014, less than two weeks after the previous repair, the "service airbag system" message appeared again intermittently. I called the dealership on Monday 24MAR2014 and informed them of the issue. I returned the vehicle for service yet again and called Chrysler corporate to file a complaint. I informed Chrysler Corporate that in the seven (7) months since I have purchased my vehicle, it has been serviced seven (7) times for three (3) different issues, including two issues that repeated three times each and vehicle inspection, which had not been renewed prior to the purchase of the vehicle and expired in December 2013, less than four (4) months after I purchased the vehicle. Chrysler Corporate informed me that I had two options: a) return the vehicle to the dealership for service for a fourth time to allow them the opportunity to try to correct the airbag issue, or b) have my claim forwarded to another department for further evaluation. I chose both. I returned my car to the dealership on 24MAR2014 and was provided with another rental vehicle, a Chrysler 200. I also asked them to forward my information for further evaluation.

On Tuesday 25MAR2014 I decided to do some research and I discovered that my vehicle had been repaired on 01FEB2013, before I purchased it. The powertrain module had been reprogrammed, but the service record does not state the issue that led to the repair. I also found several other [redacted] owners that have been experiencing issues similar to mine, especially the "service airbag system" issue, with similarly unsuccessful repairs, including one individual who had was involved in a collision during which the airbags did not deploy. Furthermore, I found out that 79 complaints have been filed for the 2013 [redacted], including the airbag and [redacted] issues. Lastly, I learned that according to the National Highway Traffic Safety Administration (NHTSA), the 2013 [redacted] has three recalls, including one for airbag installation issues and another for powertrain module programming issues. I checked the [redacted] report for my vehicle and I spoke with a Chrysler representative who assured me that my VIN was not included in either of those recalls. However, the recommended repair work under the recall for the powertrain issue was performed on my vehicle on 01FEB2013, six (6) months prior to when I purchased the vehicle; this information was not disclosed at the time of purchase.

As of Wednesday, 26MAR2014, my vehicle has been repaired seven (7) times, for three (3) different issues. It has been in for service a total of seventeen (17) cumulative days and my vehicle is now in for service for the fourth occurrence of the airbag light issue. No information has been provided regarding the status of the repairs.Desired Settlement: Due to the extensive and repetitive nature of the issues I have experienced since I purchased this vehicle I have a few desired outcomes. First, I would like an apology for everything I have been through. Second, I would like Chrysler and the dealership to honor the terms of the Pennsylvania Lemon Law, which covers problems that occur on new vehicle purchases during the first 12 months or 12,000 miles that substantially impair the value, use, or safety of the vehicle. The law allows the manufacturer three repair attempts for the same problem, but if the repairs are unsuccessful, the consumer may demand a refund or replacement vehicle. Third, I would like Chrysler and/or [redacted] to open a full investigation into these issues to determine whether or not additional recalls are necessary. Fourth, I would like to be refunded the cost of the gas for the rental car and my vehicle, as well as the gas surcharge charged by [redacted] since the difference in gas mileage between my vehicle and the provided rental vehicle differ significantly. Lastly, I would like this issue resolved as quickly as possible. I am still making payments on this vehicle and I have spent enough traveling the 15 miles to the dealership to date (approximately 30 miles round trip at least 17 times = 510 miles traveled for repairs, not including the mileage put on the car during service).

Business

Response:

i've talked with the customer. she is in process of lemon law. she has retained a attorney.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

So to start off, I bought a 2015 jeep Renegade on April 7th 2015. It took the dealership 3 and half months to submit my paper work to the state and bank, I got countless mail that told me the bank wanted my title and they were going to get the car if I didn't give them the title, I had to call the dealership 3 different time over the 3 months to get my cars information to everyone. with that happening I was taking the jeep back to the shop because of it transmission (not shifting right, lunging forward after reversing and putting into drive, cruise control turn off by itself, transmission slipping out of gear while driving it, not accelerating when trying to pass cars on the interstate, breaks squeaking) yesterday was the 7th time this year bring the jeep back in for all the same problems. the dealership keeps telling me there is nothing wrong with the jeep because they can not duplicate what I claim. while being at the dealership the service manager Doug was taking care of me (if that's what you call it) he told me that they were not going to give me a rental for the warranty work that was going to be done on my car and had to get conformation from Chrysler to do the warranty work, even though my car is bumper to bumper coverage for 70k or 7 years. when I propped that I would like the break service bulletin done to my car they told me I can not come in and demand something done to my car when I have no complaint which in fact if have complained about this before, they when my significant other tried to say something to help me the service manager told me to be quite that it was not his car and he was not talking to him. I had a video of my car acting up and he refused to watch the video. I have already started a lemon law case because the dealership is blowing me off and give me such a hard time and no care about my safe at all. I knew I should have never went back to this dealer ship after what they did in 2012 when buying my "4x4" Grand Cherokee which turned out to be a lie and it was a 2 wheel drive Grand Cherokee, I tried to take it back and they asked me to leave.

Review: initially, I leased a 2006 chrysler 300 from sports chrysler,then subsequently,purchased it after the lease had expired. After only 33000 miles, the front end tie rods had to be replaced. I now have 57000 miles on my car, only 24000 mile more, and the tie rods need to be replaced again.Sports chrysler refuses to resolve this problem;therefore, for safety reasons, i'have had to repair the car at another repair facility costing me 600 dollars. I believe the sports chrysler/chrysler corp. should be admonished for putting inferior and unsafe parts in this automobile;furthermore, I feel I should be reimbursed for the 600 dollars I have had to spend to repair my car. The chrysler corporation certainly didn't seem to mind asking the american public for bailout money.Desired Settlement: 600 dollars cash

Business

Response:

the waranty on replaced parts and lobor is 12,000 or 1 year. he is clearly over that by time and miles. chrysler makes the parts and the waranty. we at sport do not. he could have asked chrysler for assistance and got it. but he chose to go else were. sorry we can't help after the fact.

Review: I bought a used 2006 [redacted] from Sport Chrysler Jeep Eagle ( bought extended warranty ) .After first month I had trouble with truck .I took it back.They told me I ! needed to do work to it before they would do work .I couldn't believe it .So I did the work ( change spark plugs, tune up etc. ) Took truck back again in few weeks .More things wrong ! In short the truck was probably taken back almost every month to two months sense I bought it .The whole time I kept saying think transmission is bad .They keep saying no ( have prof ) on all receipts .Mean while ,taking truck back there is a laundry list of things that have been fixed but covered under my extended warranty . Now that warranty is out by few miles they are telling me I need new transmission !! THEIR mechanic told me " even if I get new transmission there is still allot of stuff wrong with truck just get rid of it " .Of course he wont help in saying that now because he could lose job .We have been back to managers numerous !! times to try and get help .The final result is they wont help " the manager has even gone as far as to say you people have come in here complaining and yelling so much i'm tired of dealing with you .We have put out to much money on this truck already " I just want my truck fixed ! right .I still have payments to make .It wasn't like the truck was cheap . Another thing ! my grandmother was going to be co-signer for me sense if have no credit being 21 .The salesman actually put her as main person on loan .She keep saying " I don't think this is right ?? " Salesman said " It's fine "Desired Settlement: I would either like refund on truck or for them to just fix it right .I'm also feeling that they have gone back on their certified used car inspection

Business

Response:

this customer bought this truck several years ago. I have personally seen him beat the truck. we fixed it several times. this person drives this truck beyond it's limits. he doesn't do maintenence on it. this is a case of abuse.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The truck was not bought several years ago .I don't have paper work in front of me right now to confirm .It's been about 1 yr. and I have been fighting with company since .I would like proof i'm beating my truck and not maintaining it . If company feels that way then maybe the shouldn't advertise the truck to be heavy duty truck .The reason I bought it.Once again truck is not living up to what they say it is .Yes, they have fixed truck only because I bought extended warranty .It's not like they could go back on the warranty . When I have asked to speak with owner they don't let you .They revert you right to management.Why can't I speak with owner ? I feel as a young kid and first time buyer I was taken over by this company .Which i'm figuring out now .I was so excited to buy my first real truck .

Regards,